{"id":5334,"date":"2017-05-18T15:44:16","date_gmt":"2017-05-18T08:44:16","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=5334"},"modified":"2017-06-05T11:01:31","modified_gmt":"2017-06-05T04:01:31","slug":"cach-tranh-phan-nan-tu-khach-hang-khi-kinh-doanh-online","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/cach-tranh-phan-nan-tu-khach-hang-khi-kinh-doanh-online\/","title":{"rendered":"C\u00e1ch ph\u00f2ng tr\u00e1nh ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng khi kinh doanh online"},"content":{"rendered":"<p><strong><em>L\u00e0 ch\u1ee7 m\u1ed9t c\u1eeda h\u00e0ng,\u00a0ch\u1eb3ng ai l\u1ea1i mu\u1ed1n nghe kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n c\u1ea3. \u0110\u1ed3ng \u00fd l\u00e0 nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n, g\u00f3p \u00fd c\u1ee7a kh\u00e1ch c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta c\u1ea3i thi\u1ec7n c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh. Nh\u01b0ng s\u1ebd tuy\u1ec7t v\u1eddi h\u01a1n n\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m\u00a0kh\u00e1ch h\u00e0ng lu\u00f4n h\u00e0i l\u00f2ng v\u00e0 kh\u00f4ng bao gi\u1edd &#8220;bu\u00f4ng l\u1eddi cay \u0111\u1eafng&#8221;.<\/em><\/strong><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-4029\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2016\/11\/ban-hang-online-rao-can.jpg\" alt=\"\" width=\"745\" height=\"345\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2016\/11\/ban-hang-online-rao-can.jpg 740w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2016\/11\/ban-hang-online-rao-can-129x60.jpg 129w\" sizes=\"(max-width: 745px) 100vw, 745px\" \/><\/p>\n<p>So v\u1edbi kinh doanh t\u1ea1i c\u1eeda h\u00e0ng, kinh doanh online\u00a0th\u01b0\u1eddng b\u1ecb kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n nhi\u1ec1u h\u01a1n. L\u00fd do v\u00ec sao? V\u1edbi c\u1eeda h\u00e0ng\u00a0online, m\u1ecdi giao d\u1ecbch \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua internet,\u00a0kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m tr\u1ef1c ti\u1ebfp t\u1ea1i c\u1eeda h\u00e0ng v\u00e0 b\u1ea1n th\u00ec l\u1ea1i kh\u00f4ng th\u1ec3 tr\u1ef1c ti\u1ebfp ch\u0103m s\u00f3c t\u1eebng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<p>C\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 ch\u1ea5m d\u1ee9t nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n n\u00e0y\u00a0NGAY TR\u01af\u1edaC KHI n\u00f3 x\u1ea3y ra? T\u1ea5t c\u1ea3 nh\u1eefng g\u00ec\u00a0b\u1ea1n c\u1ea7n\u00a0l\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 t\u1ea7m nh\u00ecn xa m\u1ed9t t\u00ed.<\/p>\n<h2><strong>T\u1ea1i sao kh\u00e1ch h\u00e0ng l\u1ea1i ph\u00e0n n\u00e0n?<\/strong><\/h2>\n<p>S\u1ea3n ph\u1ea9m k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng, gi\u00e1 th\u00e0nh ch\u00eanh l\u1ec7ch so v\u1edbi c\u1eeda h\u00e0ng kh\u00e1c, c\u00e1ch ph\u1ee5c v\u1ee5 kh\u00f4ng t\u1ed1t&#8230; c\u00f3 r\u1ea5t nhi\u1ec1u l\u00fd do khi\u1ebfn c\u00e1c &#8220;th\u01b0\u1ee3ng \u0111\u1ebf&#8221; c\u1ee7a ch\u00fang ta ph\u00e0n n\u00e0n. N\u00f3i m\u1ed9t c\u00e1ch ng\u1eafn g\u1ecdn kh\u00e1ch h\u00e0ng ph\u00e0n\u00a0v\u00ec h\u1ecd kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3.<\/p>\n<h2><strong>L\u00e0m sao\u00a0\u0111\u1ec3 tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n?<\/strong><\/h2>\n<p>M\u1eb7c d\u00f9 c\u00f3 nhi\u1ec1u l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng v\u1eeba \u00fd. Nh\u01b0ng n\u1ebfu b\u1ea1n gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 d\u01b0\u1edbi \u0111\u00e2y b\u1ea1n s\u1ebd h\u1ea1n ch\u1ebf \u0111\u01b0\u1ee3c ph\u1ea7n l\u1edbn nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<h3><strong>V\u1ea5n \u0111\u1ec1 v\u1eadn chuy\u1ec3n<\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-5508 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/ship-hang-nhanh.png\" alt=\"ship h\u00e0ng nhanh cho kh\u00e1ch \u0111\u1ec3 tr\u00e1nh ph\u00e0n n\u00e0n\" width=\"700\" height=\"387\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/ship-hang-nhanh.png 700w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/ship-hang-nhanh-300x166.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><em>&#8220;T\u1ea1i sao h\u00e0ng c\u1ee7a t\u00f4i b\u00e2y gi\u1edd c\u00f2n ch\u01b0a t\u1edbi?&#8221;<\/em><\/p>\n<p>Ch\u1eadm tr\u1ec5 trong ship h\u00e0ng l\u00e0 \u0111i\u1ec1u t\u1ed1i k\u1ecb\u00a0khi kinh doanh online. Ch\u1eb3ng kh\u00e1ch h\u00e0ng n\u00e0o mu\u1ed1n ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng c\u1ea3. V\u1eady n\u00ean h\u00e3y c\u1ed1 g\u1eafng giao h\u00e0ng cho kh\u00e1ch \u0111\u00fang th\u1eddi h\u1ea1n v\u00e0 s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3. N\u1ebfu c\u00f3 m\u1ed9t l\u00fd do \u0111\u1ed9t xu\u1ea5t khi\u1ebfn h\u00e0ng c\u1ee7a kh\u00e1ch \u0111\u1ebfn tr\u1ec5, th\u00ec h\u00e3y b\u00e1o cho h\u1ecd bi\u1ebft.<\/p>\n<p>Trong qu\u00e1 tr\u00ecnh chuy\u1ec3n h\u00e0ng cho kh\u00e1ch, ph\u1ea3i \u0111\u1ea3m b\u1ea3o h\u00e0ng h\u00f3a c\u00f2n nguy\u00ean v\u1eb9n. T\u00ecm cho m\u00ecnh m\u1ed9t c\u00f4ng ty v\u1eadn chuy\u1ec3n uy t\u00edn \u0111\u1ed3ng th\u1eddi cung c\u1ea5p cho kh\u00e1ch nhi\u1ec1u c\u00e1ch th\u1ee9c giao h\u00e0ng \u0111\u1ec3 kh\u00e1ch l\u1ef1a ch\u1ecdn.<\/p>\n<ul>\n<li class=\"entry-title\"><a href=\"https:\/\/suno.vn\/blog\/chien-luoc-freeship-cho-cua-hang-nho\/\"><span style=\"color: #0000ff;\">Chi\u1ebfn l\u01b0\u1ee3c Freeship hi\u1ec7u qu\u1ea3, ti\u1ebft ki\u1ec7m cho c\u1eeda h\u00e0ng nh\u1ecf<\/span><\/a><\/li>\n<\/ul>\n<h3><strong>H\u00ecnh \u1ea3nh v\u00e0 m\u00f4 t\u1ea3 s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-5504 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/thong-tin-san-phan-ro-rang.png\" alt=\"\u0111\u0103ng th\u00f4ng tin s\u1ea3n ph\u1ea9m r\u1ecf r\u00e0ng minh b\u1ea1ch\" width=\"616\" height=\"464\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/thong-tin-san-phan-ro-rang.png 616w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/thong-tin-san-phan-ro-rang-300x226.png 300w\" sizes=\"(max-width: 616px) 100vw, 616px\" \/><\/p>\n<p><em> &#8220;S\u1ea3n ph\u1ea9m sao kh\u00f4ng gi\u1ed1ng nh\u01b0 trong h\u00ecnh?&#8221;<\/em><\/p>\n<p>Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, khi mua h\u00e0ng online, kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1ef1 m\u00ecnh tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m. H\u1ecd ch\u1ec9 c\u00f3 th\u1ec3 hi\u1ec3u s\u1ea3n ph\u1ea9m th\u00f4ng qua h\u00ecnh \u1ea3nh, m\u00f4 t\u1ea3 m\u00e0 b\u1ea1n cung c\u1ea5p. B\u1edfi v\u1eady h\u00e3y cung c\u1ea5p th\u00f4ng tin m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c, h\u00ecnh \u1ea3nh r\u1ecf r\u00e0ng minh b\u1ea1ch. Tuy\u1ec7t \u0111\u1ed1i tr\u00e1nh t\u00ecnh tr\u1ea1ng &#8220;th\u1ef1c t\u1ebf kh\u00e1c xa h\u00ecnh \u1ea3nh&#8221; n\u1ebfu b\u1ea1n kh\u00f4ng mu\u1ed1n kh\u00e1ch b\u1ef1c m\u00ecnh v\u00e0 &#8220;m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i&#8221;.<\/p>\n<h3><strong>Thi\u1ebft k\u1ebf trang b\u00e1n h\u00e0ng<\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2989\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2016\/03\/23-3-20167-9458-1458797452.jpg\" alt=\"thi\u1ebft k\u1ebf trang b\u00e1n h\u00e0ng h\u1ee3p l\u00fd\" width=\"499\" height=\"260\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2016\/03\/23-3-20167-9458-1458797452.jpg 499w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2016\/03\/23-3-20167-9458-1458797452-115x60.jpg 115w\" sizes=\"(max-width: 499px) 100vw, 499px\" \/><\/p>\n<p>H\u00e3y xem website b\u00e1n h\u00e0ng nh\u01b0 kh\u00f4ng gian c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n. Thi\u1ebft k\u1ebf web b\u00e1n h\u00e0ng kh\u00f4ng nh\u1eefng c\u1ea7n ph\u1ea3i \u0111\u1eb9p m\u00e0 c\u00f2n ph\u1ea3i r\u00f5 r\u00e0ng, \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u00e0 d\u1ec5 \u0111i\u1ec1u h\u01b0\u1edbng, ph\u1ea3n h\u1ed3i nhanh&#8230; Ph\u1ea3i thi\u1ebft k\u1ebf l\u00e0m sao \u0111\u1ec3 kh\u00e1ch c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00ecm \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m m\u00ecnh c\u1ea7n (n\u1ebfu c\u1eeda h\u00e0ng c\u00f3 nhi\u1ec1u s\u1ea3n ph\u1ea9m).<\/p>\n<p>Ngo\u00e0i ra tr\u00ean trang b\u00e1n h\u00e0ng n\u00ean c\u00f3 nh\u1eefng th\u00f4ng tin sau:<\/p>\n<ul>\n<li>Th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng<\/li>\n<li>\u0110\u1ecba ch\u1ec9 c\u1eeda h\u00e0ng<\/li>\n<li>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/li>\n<li>Email c\u1eeda h\u00e0ng<\/li>\n<li>\u0110\u1ecba ch\u1ec9 m\u1ea1ng x\u00e3 h\u1ed9i (n\u1ebfu c\u00f3)<\/li>\n<\/ul>\n<h3><strong>H\u1ed7 tr\u1ee3\u00a0kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-5506 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/ho-tro-khach-hang-kip-thoi.jpg\" alt=\"h\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng k\u1ecbp th\u1eddi khi kh\u00e1ch c\u1ea7n\" width=\"680\" height=\"360\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/ho-tro-khach-hang-kip-thoi.jpg 680w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/ho-tro-khach-hang-kip-thoi-113x60.jpg 113w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/p>\n<p><em>&#8220;Trang n\u00e0y l\u1eeba \u0111\u1ea3o hay sao m\u00e0 g\u1ecdi kh\u00f4ng b\u1eaft m\u00e1y?&#8221;<\/em><\/p>\n<p>\u0110\u00f4i khi kh\u00e1ch h\u00e0ng c\u1ea7n b\u1ea1n, h\u1ecd c\u00f3 th\u1ec3 s\u1ebd nh\u1eafn tin ho\u1eb7c g\u1ecdi \u0111i\u1ec7n \u0111\u1ec3 h\u1ecfi th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c c\u1ea7n h\u1ed7 tr\u1ee3 v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3. Nh\u1eefng l\u00fac n\u00e0y\u00a0b\u1ea1n n\u00ean nhanh ch\u00f3ng ph\u1ea3n h\u1ed3i l\u1ea1i cho kh\u00e1ch. Kh\u00f4ng tr\u1ea3 l\u1eddi ho\u1eb7c tr\u1ea3 l\u1eddi\u00a0tr\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng x\u1ea5u cho kh\u00e1ch.<\/p>\n<ul>\n<li>\n<p class=\"entry-title\"><a href=\"https:\/\/suno.vn\/blog\/doi-pho-nhu-the-nao-voi-nhung-loi-phan-nan-tu-khach-hang\/\"><span style=\"color: #0000ff;\">L\u00e0m th\u1ebf n\u00e0o khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n?<\/span><\/a><\/p>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u00e0 ch\u1ee7 m\u1ed9t c\u1eeda h\u00e0ng,\u00a0ch\u1eb3ng ai l\u1ea1i mu\u1ed1n nghe kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n c\u1ea3. \u0110\u1ed3ng \u00fd l\u00e0 nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n, g\u00f3p \u00fd c\u1ee7a kh\u00e1ch c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta c\u1ea3i thi\u1ec7n c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh. Nh\u01b0ng s\u1ebd tuy\u1ec7t v\u1eddi h\u01a1n n\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m\u00a0kh\u00e1ch h\u00e0ng lu\u00f4n h\u00e0i l\u00f2ng v\u00e0 kh\u00f4ng bao gi\u1edd &#8220;bu\u00f4ng [&#8230;]\n","protected":false},"author":101014,"featured_media":4029,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[78,7,100],"tags":[298,231,296],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00e1ch ph\u00f2ng tr\u00e1nh ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng khi kinh doanh online - SUNO.vn Blog<\/title>\n<meta name=\"description\" content=\"Trong kinh doanh, s\u1ebd r\u1ea5t tuy\u1ec7t v\u1eddi n\u1ebfu ch\u1ee7 c\u1eeda h\u00e0ng c\u00f3 th\u1ec3 l\u00e0m cho kh\u00e1ch lu\u00f4n h\u00e0i l\u00f2ng v\u00e0 kh\u00f4ng bao gi\u1edd &quot;bu\u00f4ng l\u1eddi cay \u0111\u1eafng&quot;.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/cach-tranh-phan-nan-tu-khach-hang-khi-kinh-doanh-online\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00e1ch ph\u00f2ng tr\u00e1nh ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng khi kinh doanh online - 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