{"id":5012,"date":"2017-04-20T14:52:57","date_gmt":"2017-04-20T07:52:57","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=5012"},"modified":"2017-04-25T15:42:10","modified_gmt":"2017-04-25T08:42:10","slug":"nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/","title":{"rendered":"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n"},"content":{"rendered":"<p><strong><em>B\u1ea1n m\u1edf c\u1eeda h\u00e0ng, b\u1ea1n ch\u1ea1y h\u00e0ng lo\u1ea1t c\u00e1c chi\u1ebfn d\u1ecbch marketing nh\u01b0ng cu\u1ed1i c\u00f9ng l\u1ea1i kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u01b0 mong mu\u1ed1n. C\u1eeda h\u00e0ng v\u1eabn v\u1eafng kh\u00e1ch, th\u1eadm ch\u00ed l\u00e0 kh\u00f4ng c\u00f3 kh\u00e1ch. Nguy\u00ean nh\u00e2n do \u0111\u00e2u? Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u &#8220;t\u00e2m l\u00fd v\u00e0 h\u00e0nh vi kh\u00e1ch h\u00e0ng&#8221; khi mua s\u1eafm.<\/em><\/strong><\/p>\n<h2><strong>H\u00e0nh vi kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/strong><\/h2>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-5068\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg\" alt=\"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3 h\u01a1n\" width=\"1280\" height=\"720\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg 740w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour--712x400.jpg 712w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour--107x60.jpg 107w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<p>H\u00e0nh vi kh\u00e1ch h\u00e0ng l\u00e0 to\u00e0n b\u1ed9 nh\u1eefng suy ngh\u0129, c\u1ea3m nh\u1eadn v\u00e0 h\u00e0nh \u0111\u1ed9ng di\u1ec5n ra trong su\u1ed1t qu\u00e1 tr\u00ecnh ti\u00eau d\u00f9ng c\u1ee7a kh\u00e1ch h\u00e0ng. V\u1eady v\u00ec sao c\u1ea7n ph\u1ea3i ph\u00e2n t\u00edch, n\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng?<\/p>\n<p>Mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao trong marketing th\u00ec t\u1ed1i thi\u1ec3u b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft:<\/p>\n<ul>\n<li>V\u00ec sao kh\u00e1ch mua h\u00e0ng? Kh\u00e1ch mua g\u00ec? \u1ede \u0111\u00e2u? Khi n\u00e0o? Mua nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n<li>Nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch?<\/li>\n<li>Nh\u1eefng y\u1ebfu t\u1ed1 \u0111ang thay \u0111\u1ed5i trong x\u00e3 h\u1ed9i&#8230;<\/li>\n<\/ul>\n<p>Hi\u1ec3u r\u00f5 h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng b\u1ea1n c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c\u00a0c\u00e1ch h\u1ecd ph\u1ea3n \u1ee9ng tr\u01b0\u1edbc m\u1ed9t l\u01b0\u1ee3c marketing v\u00e0\u00a0\u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c \u0111\u00f3 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<h2><strong>Di\u1ec5n bi\u1ebfn h\u00e0nh vi kh\u00e1ch h\u00e0ng khi mua s\u1eafm<\/strong><\/h2>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-5069\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dien-bien-hanh-vi-khach-hang.jpg\" alt=\"di\u1ec5n bi\u1ebfn h\u00e0nh vi kh\u00e1ch h\u00e0ng khi mua s\u1eafm\" width=\"1683\" height=\"678\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dien-bien-hanh-vi-khach-hang.jpg 1683w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dien-bien-hanh-vi-khach-hang-300x121.jpg 300w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dien-bien-hanh-vi-khach-hang-768x309.jpg 768w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dien-bien-hanh-vi-khach-hang-1024x413.jpg 1024w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dien-bien-hanh-vi-khach-hang-810x326.jpg 810w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dien-bien-hanh-vi-khach-hang-1140x459.jpg 1140w\" sizes=\"(max-width: 1683px) 100vw, 1683px\" \/><\/p>\n<p>Kh\u00f4ng ph\u1ea3i t\u1ef1 nhi\u00ean m\u00e0 ng\u01b0\u1eddi ta mua m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3. \u0110\u1ea7u ti\u00ean n\u00f3 ph\u1ea3i xu\u1ea5t ph\u00e1t t\u1eeb m\u1ed9t &#8220;v\u1ea5n \u0111\u1ec1&#8221;\u00a0trong cu\u1ed9c s\u1ed1ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Ti\u1ebfp \u0111\u1ebfn, h\u1ecd m\u1edbi t\u00ecm ki\u1ebfm th\u00f4ng tin v\u1ec1 nh\u1eefng gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 \u0111\u00f3 \u2192 So s\u00e1nh, \u0111\u00e1nh gi\u00e1 nh\u1eefng gi\u1ea3i ph\u00e1p thay th\u1ebf \u2192<strong>\u00a0<\/strong>Ch\u1ecdn gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p \u2192 \u0110\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua \u2192\u00a0\u00a0Mua (th\u1eadt s\u1ef1 tr\u1ea3 ti\u1ec1n) \u2192\u00a0 \u0110\u00e1nh gi\u00e1 sau khi mua.<\/p>\n<h2><strong>Ph\u00e2n lo\u1ea1i h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n<p>C\u00f3 4 lo\u1ea1i h\u00e0nh vi mua s\u1eafm c\u1ee7a h\u00e0ng, \u0111\u01b0\u1ee3c x\u00e1c \u0111inh\u00a0theo &#8220;m\u1ee9c \u0111\u1ed9 tham gia&#8221; (Level of Involvement) c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0\u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3:<\/p>\n<ul>\n<li>H\u00e0nh vi mua th\u00f4ng th\u01b0\u1eddng hay c\u00f2n g\u1ecdi l\u00e0 h\u00e0nh vi mua theo th\u00f3i quen\u00a0(M\u1ee9c \u0111\u1ed9 tham gia th\u1ea5p nh\u1ea5t)<\/li>\n<li>H\u00e0nh vi mua t\u00ecm ki\u1ebfm s\u1ef1 \u0111a d\u1ea1ng<\/li>\n<li>H\u00e0nh vi mua \u0111\u1ea3m b\u1ea3o h\u00e0i h\u00f2a<\/li>\n<li>H\u00e0nh vi mua ph\u1ee9c t\u1ea1p (M\u1ee9c \u0111\u1ed9 tham gia cao nh\u1ea5t)<\/li>\n<\/ul>\n<p><strong>L\u01b0u \u00fd: M\u1ee9c \u0111\u1ed9 r\u1ee7i ro c\u00e0ng l\u1edbn (r\u1ee7i ro c\u00e1 nh\u00e2n\/ r\u1ee7i ro x\u00e3 h\u1ed9i\/ r\u1ee7i ro kinh t\u1ebf) th\u00ec m\u1ee9c \u0111\u1ed9 tham gia c\u00e0ng cao.<\/strong><\/p>\n<h2><strong>Y\u1ebfu\u00a0t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng<br \/>\n<\/strong><\/h2>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-4788 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/iStock-retail-2.jpg\" alt=\"nhi\u1ec1u y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng\" width=\"1277\" height=\"850\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/iStock-retail-2.jpg 1277w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/iStock-retail-2-300x200.jpg 300w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/iStock-retail-2-768x511.jpg 768w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/iStock-retail-2-1024x682.jpg 1024w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/iStock-retail-2-810x539.jpg 810w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/iStock-retail-2-1140x759.jpg 1140w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" \/><\/p>\n<p>H\u00e0nh vi mua h\u00e0ng c\u1ee7a m\u1ed7i ng\u01b0\u1eddi kh\u00f4ng gi\u1ed1ng nhau \u0111\u1ed3ng th\u1eddi ph\u1ea3i ch\u1ecbu s\u1ef1 t\u00e1c \u0111\u1ed9ng c\u1ee7a nhi\u1ec1u y\u1ebfu t\u1ed1. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 3 y\u1ebfu t\u1ed1 ch\u00ednh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnhmua h\u00e0ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng:<\/p>\n<ul>\n<li>Y\u1ebfu t\u1ed1 c\u00e1 nh\u00e2n (gi\u1edbi t\u00ednh, tu\u1ed5i t\u00e1c, ngh\u1ec1 nghi\u1ec7p&#8230;)<\/li>\n<li>Y\u1ebfu t\u1ed1 t\u00e2m l\u00fd (nh\u1eadn th\u1ee9c, \u0111\u1ed9ng c\u01a1, t\u00ecnh c\u1ea3m&#8230;)<\/li>\n<li>Y\u1ebfu t\u1ed1 x\u00e3 h\u1ed9i (\u0111\u1ecba v\u1ecb x\u00e3 h\u1ed9i, v\u0103n h\u00f3a&#8230;)<\/li>\n<\/ul>\n<p>\u0110\u00e2y l\u00e0 m\u1ed9t b\u00e0i vi\u1ebft t\u1ed5ng qu\u00e1t nh\u1eb1m gi\u00fap c\u00e1c ch\u1ee7 c\u1eeda h\u00e0ng\/ doanh nghi\u1ec7p n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng. N\u1ebfu c\u00e1c b\u1ea1n c\u00f3 h\u1ee9ng th\u00fa v\u1edbi b\u00e0i vi\u1ebft v\u00e0 mu\u1ed1n t\u00ecm hi\u1ec3u chi ti\u1ebft h\u01a1n th\u00ec h\u00e3y theo d\u00f5i c\u00e1c b\u00e0i vi\u1ebft sau c\u1ee7a <a href=\"http:\/\/suno.vn\">SUNO.vn<\/a> nh\u00e9!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u1ea1n m\u1edf c\u1eeda h\u00e0ng, b\u1ea1n ch\u1ea1y h\u00e0ng lo\u1ea1t c\u00e1c chi\u1ebfn d\u1ecbch marketing nh\u01b0ng cu\u1ed1i c\u00f9ng l\u1ea1i kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u01b0 mong mu\u1ed1n. C\u1eeda h\u00e0ng v\u1eabn v\u1eafng kh\u00e1ch, th\u1eadm ch\u00ed l\u00e0 kh\u00f4ng c\u00f3 kh\u00e1ch. Nguy\u00ean nh\u00e2n do \u0111\u00e2u? Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 [&#8230;]\n","protected":false},"author":101014,"featured_media":5068,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n - SUNO.vn Blog<\/title>\n<meta name=\"description\" content=\"Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u \u201ct\u00e2m l\u00fd v\u00e0 h\u00e0nh vi kh\u00e1ch h\u00e0ng\u201d khi mua s\u1eafm.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n - SUNO.vn Blog\" \/>\n<meta property=\"og:description\" content=\"Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u \u201ct\u00e2m l\u00fd v\u00e0 h\u00e0nh vi kh\u00e1ch h\u00e0ng\u201d khi mua s\u1eafm.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/\" \/>\n<meta property=\"og:site_name\" content=\"SUNO.vn Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/suno.vn\" \/>\n<meta property=\"article:published_time\" content=\"2017-04-20T07:52:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-04-25T08:42:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"740\" \/>\n\t<meta property=\"og:image:height\" content=\"416\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nguy\u1ec5n Long\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/suno.vn\/blog\/#website\",\"url\":\"https:\/\/suno.vn\/blog\/\",\"name\":\"SUNO.vn\",\"description\":\"C\u00e1c kinh nghi\u1ec7m v\u1ec1 m\u1edf, kinh doanh, qu\u1ea3n l\u00fd c\u1eeda h\u00e0ng b\u00e1n l\u1ebb.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/suno.vn\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"vi\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#primaryimage\",\"inLanguage\":\"vi\",\"url\":\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg\",\"contentUrl\":\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg\",\"width\":740,\"height\":416,\"caption\":\"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3 h\u01a1n\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#webpage\",\"url\":\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/\",\"name\":\"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n - SUNO.vn Blog\",\"isPartOf\":{\"@id\":\"https:\/\/suno.vn\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#primaryimage\"},\"datePublished\":\"2017-04-20T07:52:57+00:00\",\"dateModified\":\"2017-04-25T08:42:10+00:00\",\"author\":{\"@id\":\"https:\/\/suno.vn\/blog\/#\/schema\/person\/b27f31339d70f0769d0bab336e6598b3\"},\"description\":\"Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u \u201ct\u00e2m l\u00fd v\u00e0 h\u00e0nh vi kh\u00e1ch h\u00e0ng\u201d khi mua s\u1eafm.\",\"breadcrumb\":{\"@id\":\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#breadcrumb\"},\"inLanguage\":\"vi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/suno.vn\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/suno.vn\/blog\/#\/schema\/person\/b27f31339d70f0769d0bab336e6598b3\",\"name\":\"Nguy\u1ec5n Long\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/suno.vn\/blog\/#personlogo\",\"inLanguage\":\"vi\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/28affb5b43f20405c59b044921307616?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/28affb5b43f20405c59b044921307616?s=96&d=mm&r=g\",\"caption\":\"Nguy\u1ec5n Long\"},\"url\":\"https:\/\/suno.vn\/blog\/author\/long-nguyen\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n - SUNO.vn Blog","description":"Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u \u201ct\u00e2m l\u00fd v\u00e0 h\u00e0nh vi kh\u00e1ch h\u00e0ng\u201d khi mua s\u1eafm.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/","og_locale":"vi_VN","og_type":"article","og_title":"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n - SUNO.vn Blog","og_description":"Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u \u201ct\u00e2m l\u00fd v\u00e0 h\u00e0nh vi kh\u00e1ch h\u00e0ng\u201d khi mua s\u1eafm.","og_url":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/","og_site_name":"SUNO.vn Blog","article_publisher":"https:\/\/facebook.com\/suno.vn","article_published_time":"2017-04-20T07:52:57+00:00","article_modified_time":"2017-04-25T08:42:10+00:00","og_image":[{"width":740,"height":416,"url":"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg","type":"image\/jpeg"}],"twitter_misc":{"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi":"Nguy\u1ec5n Long","\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc":"4 ph\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/suno.vn\/blog\/#website","url":"https:\/\/suno.vn\/blog\/","name":"SUNO.vn","description":"C\u00e1c kinh nghi\u1ec7m v\u1ec1 m\u1edf, kinh doanh, qu\u1ea3n l\u00fd c\u1eeda h\u00e0ng b\u00e1n l\u1ebb.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/suno.vn\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"vi"},{"@type":"ImageObject","@id":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#primaryimage","inLanguage":"vi","url":"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg","contentUrl":"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/Step-by-Step-Guide-to-understanding-customer-behaviour-.jpg","width":740,"height":416,"caption":"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3 h\u01a1n"},{"@type":"WebPage","@id":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#webpage","url":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/","name":"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n - SUNO.vn Blog","isPartOf":{"@id":"https:\/\/suno.vn\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#primaryimage"},"datePublished":"2017-04-20T07:52:57+00:00","dateModified":"2017-04-25T08:42:10+00:00","author":{"@id":"https:\/\/suno.vn\/blog\/#\/schema\/person\/b27f31339d70f0769d0bab336e6598b3"},"description":"Nguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a chi\u1ebfn d\u1ecbch marketing c\u00f3 th\u1ec3 l\u00e0 do b\u1ea1n ch\u01b0a th\u1eadt s\u1ef1 th\u1ea5u hi\u1ec3u \u201ct\u00e2m l\u00fd v\u00e0 h\u00e0nh vi kh\u00e1ch h\u00e0ng\u201d khi mua s\u1eafm.","breadcrumb":{"@id":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#breadcrumb"},"inLanguage":"vi","potentialAction":[{"@type":"ReadAction","target":["https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/suno.vn\/blog\/nam-bat-hanh-vi-khach-hang-de-tiep-thi-tot-hon\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/suno.vn\/blog\/"},{"@type":"ListItem","position":2,"name":"N\u1eafm b\u1eaft h\u00e0nh vi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp th\u1ecb t\u1ed1t h\u01a1n"}]},{"@type":"Person","@id":"https:\/\/suno.vn\/blog\/#\/schema\/person\/b27f31339d70f0769d0bab336e6598b3","name":"Nguy\u1ec5n Long","image":{"@type":"ImageObject","@id":"https:\/\/suno.vn\/blog\/#personlogo","inLanguage":"vi","url":"https:\/\/secure.gravatar.com\/avatar\/28affb5b43f20405c59b044921307616?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/28affb5b43f20405c59b044921307616?s=96&d=mm&r=g","caption":"Nguy\u1ec5n Long"},"url":"https:\/\/suno.vn\/blog\/author\/long-nguyen\/"}]}},"_links":{"self":[{"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/posts\/5012"}],"collection":[{"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/users\/101014"}],"replies":[{"embeddable":true,"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/comments?post=5012"}],"version-history":[{"count":0,"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/posts\/5012\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/media\/5068"}],"wp:attachment":[{"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/media?parent=5012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/categories?post=5012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/suno.vn\/blog\/wp-json\/wp\/v2\/tags?post=5012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}