{"id":4946,"date":"2017-05-03T16:48:58","date_gmt":"2017-05-03T09:48:58","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=4946"},"modified":"2017-05-04T09:31:44","modified_gmt":"2017-05-04T02:31:44","slug":"lam-the-nao-de-xay-dung-moi-quan-he-lau-dai-voi-khach-hang","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/lam-the-nao-de-xay-dung-moi-quan-he-lau-dai-voi-khach-hang\/","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"<p><strong><em>\u0110\u1ed1i v\u1edbi m\u1ed9t c\u1eeda h\u00e0ng b\u00e1n l\u1ebb, t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 \u0111i\u1ec1u t\u1ea5t y\u1ebfu. Nh\u01b0ng b\u00ean c\u1ea1nh \u0111\u00f3, ch\u0103m s\u00f3c v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, d\u00f9 l\u1edbn hay nh\u1ecf c\u0169ng r\u1ea5t c\u1ea7n thi\u1ebft. N\u00f3 v\u1eeba gi\u00fap ta ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c chi ph\u00ed cho c\u1eeda h\u00e0ng \u0111\u1ed3ng th\u1eddi c\u0169ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 kinh doanh cao h\u01a1n.<\/em><\/strong><\/p>\n<p><em><img loading=\"lazy\" class=\"aligncenter size-full wp-image-5204\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/xay-dung-quan-he-khach-hang.jpg\" alt=\"l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng\" width=\"950\" height=\"300\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/xay-dung-quan-he-khach-hang.jpg 740w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/xay-dung-quan-he-khach-hang-190x60.jpg 190w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/em><\/p>\n<p><em>\u0110\u1ec3 bi\u1ebfn kh\u00e1ch h\u00e0ng th\u00e0nh kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean, ch\u1ee7 c\u1eeda h\u00e0ng c\u1ea7n ph\u1ea3i t\u1ea1o \u0111\u01b0\u1ee3c\u00a0\u1ea3nh h\u01b0\u1edfng t\u00edch c\u1ef1c l\u00ean &#8220;th\u01b0\u1ee3ng \u0111\u1ebf&#8221; c\u1ee7a m\u00ecnh<\/em><\/p>\n<h2><strong>Lu\u00f4n l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/strong><\/h2>\n<p>Kh\u00e1ch h\u00e0ng ch\u1ec9 trung th\u00e0nh v\u1edbi nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u m\u00e0 h\u1ecd \u0111\u00e3 quen \u0111\u00e3 tin t\u01b0\u1edfng. \u0110\u00f3 l\u00e0 l\u00fd do v\u00ec sao ch\u00fang ta c\u1ea7n ph\u1ea3i th\u01b0\u1eddng xuy\u00ean n\u1ed5 l\u1ef1c \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. Thay v\u00ec ng\u1ed3i v\u1eaft \u00f3c ngh\u0129 xem l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 v\u1eadn h\u00e0nh c\u1eeda h\u00e0ng cho hi\u1ec7u qu\u1ea3, ch\u1ee7 c\u1eeda h\u00e0ng n\u00ean\u00a0t\u00ecm c\u00e1ch ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng cho th\u1eadt t\u1ed1t. M\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u1eeda h\u00e0ng n\u00ean h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ee5c v\u1ee5 cho l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-5205\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/luon-lay-khach-hang.jpg\" alt=\"Lu\u00f4n l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m \" width=\"360\" height=\"432\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/luon-lay-khach-hang.jpg 360w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/05\/luon-lay-khach-hang-250x300.jpg 250w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><\/p>\n<p>Kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 ai? \u1ede \u0111\u00e2u? L\u00e0m ngh\u1ec1 g\u00ec? M\u1ee9c thu nh\u1eadp bao nhi\u00eau? Th\u00f3i quen c\u1ee7a h\u1ecd l\u00e0 g\u00ec? \u0110i\u1ec1u g\u00ec c\u00f3 gi\u00e1 tr\u1ecb v\u1edbi h\u1ecd?&#8230; H\u00e3y t\u00ecm hi\u1ec3u\u00a0th\u1eadt chi ti\u1ebft v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. M\u1ed9t khi hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>\u0110\u01b0a ra ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn, ph\u1ee5c v\u1ee5\u00a0kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/li>\n<li>\u0110i\u1ec1u ch\u1ec9nh d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh cho t\u1ed1t h\u01a1n.<\/li>\n<li>L\u1ef1a s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p h\u01a1n&#8230;<\/li>\n<\/ul>\n<blockquote><p><em>&#8220;D\u00f9ng <a href=\"https:\/\/suno.vn\/?utm_source=blog&amp;utm_content=quanhekhachhang\">ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng<\/a> SUNO.vn kh\u00f4ng nh\u1eefng gi\u00fap qu\u1ea3n l\u00fd h\u00e0ng h\u00f3a t\u1ed3n kho, doanh thu l\u1ee3i nhu\u1eadn \u0111\u01a1n gi\u1ea3n, m\u00e0 ch\u1ee7 shop c\u00f2n hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh h\u01a1n nh\u1edd bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch \u0111\u00e3 t\u1eebng mua h\u00e0ng g\u00ec, bao l\u00e2u quay l\u1ea1i c\u1eeda h\u00e0ng m\u1ed9t l\u1ea7n, m\u1ed7i l\u1ea7n mua bao nhi\u00eau ..&#8221;<\/em><\/p><\/blockquote>\n<h2><strong>T\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t cho c\u1eeda h\u00e0ng<\/strong><\/h2>\n<p>Kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh ch\u1ecdn m\u1ed9t s\u1ea3n ph\u1ea9m, m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u n\u00e0o \u0111\u00f3 b\u1edfi l\u1ebd n\u00f3 mang l\u1ea1i cho h\u1ecd nh\u1eefng l\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m ho\u1eb7c th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c kh\u00f4ng th\u1ec3 mang l\u1ea1i.<\/p>\n<p>B\u1edfi v\u1eady, \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n ph\u1ea3i t\u1ea1o cho m\u00ecnh m\u1ed9t s\u1ef1 kh\u00e1c bi\u1ec7t, m\u1ed9t \u01b0u th\u1ebf b\u1ec1n v\u1eefng (hay c\u00f2n g\u1ecdi l\u00e0 l\u1ee3i \u0111i\u1ec3m b\u00e1n h\u00e0ng \u0111\u1ed9c nh\u1ea5t)\u00a0so v\u1edbi \u0111\u1ed1i th\u1ee7. V\u00ed d\u1ee5: b\u00e1n h\u00e0ng h\u00f3a\u00a0t\u1ed1t h\u01a1n, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean t\u1eadn t\u00ecnh h\u01a1n, cung c\u1ea5p ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3, b\u1ea3o h\u00e0nh ho\u00e0n h\u1ea3o h\u01a1n&#8230;<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-4921\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dich-vu-khach-hang-tot.jpg\" alt=\"t\u1ea1o l\u1ee3i \u0111i\u1ec3m b\u00e1n h\u00e0ng \u0111\u1ed9c nh\u1ea5t cho c\u1eeda h\u00e0ng\" width=\"768\" height=\"512\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dich-vu-khach-hang-tot.jpg 740w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dich-vu-khach-hang-tot-600x400.jpg 600w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/04\/dich-vu-khach-hang-tot-90x60.jpg 90w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p>\n<p>\u0110\u1ec3 x\u00e1c \u0111\u1ecbnh l\u1ee3i \u0111i\u1ec3m b\u00e1n h\u00e0ng \u0111\u1ed9c nh\u1ea5t cho c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc th\u00eam b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n<ul>\n<li>\n<p class=\"entry-title\"><a href=\"https:\/\/suno.vn\/blog\/3-buoc-xac-dinh-loi-diem-ban-hang-doc-nhat-cua-ban\/\"><strong><span style=\"color: #0000ff;\">3 b\u01b0\u1edbc x\u00e1c \u0111\u1ecbnh \u201cl\u1ee3i \u0111i\u1ec3m b\u00e1n h\u00e0ng \u0111\u1ed9c nh\u1ea5t\u201d c\u1ee7a b\u1ea1n<\/span><\/strong><\/a><\/p>\n<\/li>\n<\/ul>\n<h2><strong>T\u1eadn d\u1ee5ng nh\u1eefng s\u1ef1 ki\u1ec7n\u00a0\u0111\u1eb7c bi\u1ec7t<\/strong><\/h2>\n<p>M\u1ed9t l\u1eddi ch\u00fac sinh nh\u1eadt, m\u1ed9t t\u1ea5m thi\u1ec7p Noel, m\u1ed9t m\u00f3n qu\u00e0 nh\u1ecf v\u00e0o nh\u1eefng ng\u00e0y l\u1ec5 t\u1ebft&#8230; l\u00e0 nh\u1eefng c\u00e1ch ch\u1ee7 c\u1eeda h\u00e0ng\u00a0c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 tri \u00e2n kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 ngh\u0129 ra b\u1ea5t c\u1ee9 \u00fd t\u01b0\u1edfng n\u00e0o mi\u1ec5n n\u00f3 ph\u00f9 h\u1ee3p v\u1edbi c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh ch\u1ee9 kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i t\u1ed1n qu\u00e0 nhi\u1ec1u ti\u1ec1n \u0111\u1ec3 t\u1eb7ng qu\u00e0 cho kh\u00e1ch. M\u1ee5c \u0111\u00edch ch\u00ednh l\u00e0\u00a0\u0111\u1ec3 th\u1ec3 hi\u1ec7n cho kh\u00e1ch th\u1ea5y r\u1eb1ng c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n lu\u00f4n quan t\u00e2m v\u00e0 mang \u0111\u1ebfn cho h\u1ecd nh\u1eefng \u0111i\u1ec1u t\u1ed1t nh\u1ea5t.<\/p>\n<h2><strong>Cung c\u1ea5p\u00a0th\u00f4ng tin<\/strong><\/h2>\n<p>N\u1ebfu b\u1ea1n b\u1eaft g\u1eb7p\u00a0m\u1ed9t b\u00e0i b\u00e1o, m\u1ed9t cu\u1ed1n\u00a0s\u00e1ch hay m\u1ed9t th\u00f4ng tin n\u00e0o \u0111\u00f3 m\u00e0 b\u1ea1n cho r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quan t\u00e2m, h\u00e3y chia s\u1ebd ngay v\u1edbi h\u1ecd. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 b\u1ea1n th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 b\u1ea1n chia s\u1ebb th\u00f4ng tin v\u1edbi kh\u00e1ch, v\u00ed d\u1ee5\u00a0nh\u01b0 g\u1eedi n\u00f3 qua email, \u0111\u0103ng l\u00ean blog c\u1ee7a c\u1eeda h\u00e0ng, chat tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng ho\u1eb7c \u0111\u0103ng l\u00ean Facebook&#8230;<\/p>\n<h2><strong>C\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7<\/strong><\/h2>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-4756\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/tang-qua-cho-khach-hang-ngay-83.jpg\" alt=\"c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng\" width=\"3010\" height=\"2006\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/tang-qua-cho-khach-hang-ngay-83.jpg 3010w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/tang-qua-cho-khach-hang-ngay-83-300x200.jpg 300w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/tang-qua-cho-khach-hang-ngay-83-768x512.jpg 768w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/tang-qua-cho-khach-hang-ngay-83-1024x682.jpg 1024w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/tang-qua-cho-khach-hang-ngay-83-810x540.jpg 810w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/03\/tang-qua-cho-khach-hang-ngay-83-1140x760.jpg 1140w\" sizes=\"(max-width: 3010px) 100vw, 3010px\" \/><\/p>\n<p>B\u1ea1n c\u00f3\u00a0nh\u1eefng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft\u00a0nh\u01b0ng ch\u1eb3ng g\u00ec c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd s\u1ebd kh\u00f4ng bao gi\u1edd b\u1ecf b\u1ea1n m\u00e0 \u0111i c\u1ea3. M\u1ed9t sai s\u00f3t trong l\u1eddi n\u00f3i, sai s\u00f3t trong c\u00e1ch ph\u1ee5c v\u1ee5, m\u1ed9t l\u1ed7i s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3&#8230; c\u0169ng \u0111\u1ec1u c\u00f3 nguy c\u01a1 khi\u1ebfn kh\u00e1ch h\u00e0ng quay l\u01b0ng l\u1ea1i v\u1edbi b\u1ea1n d\u00f9 h\u1ecd c\u00f3 &#8220;th\u00e2n thi\u1ebft&#8221; \u0111\u1ebfn m\u1ea5y.<\/p>\n<p>Mu\u1ed1n\u00a0gi\u1eef \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng b\u1ea1n b\u1ea1n\u00a0ph\u1ea3i th\u01b0\u1eddng xuy\u00ean c\u1ee7ng c\u1ed1 n\u00f3 b\u1eb1ng c\u00e1ch:<\/p>\n<ul>\n<li>C\u1ea3i thi\u1ec7n v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5\/ s\u1ea3n ph\u1ea9m<\/li>\n<li>Th\u01b0\u1eddng xuy\u00ean theo d\u00f5i h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/li>\n<li>S\u1eb5n s\u00e0ng l\u1eafng nghe v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch<\/li>\n<li>Lu\u00f4n lu\u00f4n h\u1ed7 tr\u1ee3 kh\u00e1ch khi h\u1ecd c\u1ea7n<\/li>\n<li>Gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch<\/li>\n<\/ul>\n<p><strong>\u0110\u1ecdc th\u00eam:<\/strong>\u00a0<a href=\"https:\/\/suno.vn\/blog\/xay-dung-dich-vu-khach-hang-hoan-hao\/\"><strong><span style=\"color: #0000ff;\">B\u00ed quy\u1ebft gi\u00fap b\u1ea1n t\u1ea1o d\u1ef1ng m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/span><\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ed1i v\u1edbi m\u1ed9t c\u1eeda h\u00e0ng b\u00e1n l\u1ebb, t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 \u0111i\u1ec1u t\u1ea5t y\u1ebfu. Nh\u01b0ng b\u00ean c\u1ea1nh \u0111\u00f3, ch\u0103m s\u00f3c v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, d\u00f9 l\u1edbn hay nh\u1ecf c\u0169ng r\u1ea5t c\u1ea7n thi\u1ebft. N\u00f3 v\u1eeba gi\u00fap ta ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c chi ph\u00ed cho c\u1eeda h\u00e0ng \u0111\u1ed3ng th\u1eddi c\u0169ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 [&#8230;]\n","protected":false},"author":101014,"featured_media":5204,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[100],"tags":[358,11,409,130,329],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng?<\/title>\n<meta name=\"description\" content=\"\u0110\u1ed1i v\u1edbi m\u1ed9t c\u1eeda h\u00e0ng b\u00e1n l\u1ebb, t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi l\u00e0 \u0111i\u1ec1u t\u1ea5t y\u1ebfu. 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