{"id":4919,"date":"2017-04-05T15:47:34","date_gmt":"2017-04-05T08:47:34","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=4919"},"modified":"2017-12-30T08:37:57","modified_gmt":"2017-12-30T01:37:57","slug":"xay-dung-dich-vu-khach-hang-hoan-hao","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/xay-dung-dich-vu-khach-hang-hoan-hao\/","title":{"rendered":"B\u00ed quy\u1ebft gi\u00fap b\u1ea1n t\u1ea1o d\u1ef1ng m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o"},"content":{"rendered":"

Trong nh\u1eefng b\u00e0i vi\u1ebft tr\u01b0\u1edbc \u0111\u00e2y, SUNO.vn<\/a> \u0111\u00e3 nhi\u1ec1u l\u1ea7n nh\u1ea5n m\u1ea1nh v\u1edbi c\u00e1c b\u1ea1n v\u1ec1 vai tr\u00f2 c\u1ee7a\u00a0vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o\u00a0l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 m\u1ed9t c\u1eeda h\u00e0ng nh\u1ecf c\u00f3 th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Ngo\u00e0i ra d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t c\u00f2n gi\u00fap b\u1ea1n th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a m\u00ecnh v\u00e0 khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi t\u00ecm \u0111\u1ebfn c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n.<\/em><\/strong><\/p>\n

\"B\u00ed<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o th\u00ec g\u1ecdi l\u00e0 t\u1ed1t?\u00a0V\u1ec1 c\u01a1 b\u1ea3n th\u00ec c\u00e2u h\u1ecfi n\u00e0y c\u00f3 v\u1ebb d\u1ec5 tr\u1ea3 l\u1eddi. Tuy nhi\u00ean kh\u00f4ng \u00edt ng\u01b0\u1eddi l\u1ea1i th\u1ea5t b\u1ea1i trong vi\u1ec7c ch\u0103m s\u00f3c t\u1ed1t kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i c\u00e1ch c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1ea1o d\u1ef1ng m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, ho\u00e0n h\u1ea3o h\u01a1n cho cho c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

Gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn b\u1ea1n d\u1ec5 h\u01a1n<\/strong><\/h2>\n

Kh\u00e1ch h\u00e0ng mu\u1ed1n li\u00ean l\u1ea1c v\u1edbi b\u1ea1n b\u1eb1ng c\u00e1ch n\u00e0o? B\u1eb1ng Facebook, Zalo, \u0111i\u1ec7n tho\u1ea1i hay l\u00e0 email…? B\u1ea1n n\u00ean cung c\u1ea5p cho kh\u00e1ch c\u00e0ng nhi\u1ec1u c\u00e1ch th\u1ee9c li\u00ean l\u1ea1c c\u00e0ng t\u1ed1t \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng li\u00ean l\u1ea1c v\u1edbi b\u1ea1n b\u1eb1ng c\u00e1ch th\u1ee9c m\u00e0 h\u1ecd mu\u1ed1n.<\/p>\n

L\u00e0 m\u1ed9t c\u1eeda h\u00e0ng, t\u1ed1i thi\u1ec3u b\u1ea1n n\u00ean c\u00f3 m\u1ed9t s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, m\u1ed9t email v\u00e0 m\u1ed9t \u0111\u1ecba ch\u1ec9 c\u1ee5 th\u1ec3. B\u1ea1n c\u0169ng n\u00ean m\u1edf th\u00eam m\u1ed9t t\u00e0i kho\u1ea3n facebook, zalo, ho\u1eb7c thi\u1ebft l\u1eadp\u00a0m\u1ed9t t\u1ed5ng \u0111\u00e0i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (n\u1ebfu quy m\u00f4 c\u1eeda h\u00e0ng \u0111\u1ee7 l\u1edbn) \u0111\u1ec3 kh\u00e1ch ti\u1ec7n li\u00ean l\u1ea1c h\u01a1n.<\/p>\n

M\u1ed9t khi b\u1ea1n \u0111\u00e3 ch\u1ecdn \u0111\u01b0\u1ee3c c\u00e1ch th\u1ee9c li\u00ean l\u1ea1c cho c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh, b\u1ea1n ph\u1ea3i l\u00e0m sao \u0111\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u1ebfn nh\u1eefng c\u00e1ch th\u1ee9c li\u00ean l\u1ea1c \u0111\u00f3. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t th\u00f4ng tin li\u00ean l\u1ea1c c\u1ee7a m\u00ecnh trong ch\u1eef k\u00fd email, \u0111\u1eb7t tr\u00ean trang web c\u1ee7a c\u1eeda h\u00e0ng ho\u1eb7c in tr\u00ean card visit c\u1ee7a b\u1ea1n…<\/p>\n

H\u1ed3i \u0111\u00e1p nhanh ch\u00f3ng<\/strong><\/h2>\n

Ch\u1ec9 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nhi\u1ec1u c\u00e1ch li\u00ean l\u1ea1c th\u00f4i th\u00ec ch\u01b0a \u0111\u1ee7, b\u1ea1n c\u1ea7n ph\u1ea3i nhanh ch\u00f3ng h\u1ed3i \u0111\u00e1p t\u1ea5t c\u1ea3 nh\u1eefng c\u00e2u h\u1ecfi, comment, nh\u1eefng l\u1eddi ph\u1ea3n h\u1ed3i v\u00e0 ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh n\u1ebfu kh\u00f4ng mu\u1ed1n kh\u00e1ch m\u1ea5t ni\u1ec1m tin v\u00e0o c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

C\u00f3 khi n\u00e0o b\u1ea1n c\u1ed1 li\u00ean l\u1ea1c v\u1edbi m\u1ed9t ai \u0111\u00f3 nh\u01b0ng g\u1ecdi ho\u00e0i ng\u01b0\u1eddi ta kh\u00f4ng b\u1eaft m\u00e1y hay ch\u01b0a? C\u00f3 ph\u1ea3i s\u1ebd r\u1ea5t kh\u00f3 ch\u1ecbu, b\u1ef1c b\u1ed9i ph\u1ea3i kh\u00f4ng? Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang ta c\u0169ng v\u1eady. Khi h\u1ecd c\u1ea7n li\u00ean l\u1ea1c v\u1edbi b\u1ea1n nh\u01b0ng kh\u00f4ng li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c h\u1ecd s\u1ebd kh\u00f3 ch\u1ecbu v\u00e0 c\u00f3 khi c\u00f2n b\u1ecf b\u1ea1n v\u00e0 \u0111i “li\u00ean l\u1ea1c v\u1edbi ng\u01b0\u1eddi kh\u00e1c” ngay l\u1eadp t\u1ee9c.<\/p>\n

D\u00f9 nh\u1eefng l\u1eddi ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch l\u00e0 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c, b\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i c\u00f3 m\u1ed9t quy tr\u00ecnh ph\u1ea3n h\u1ed3i ti\u00eau chu\u1ea9n \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi\/ gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi cho t\u1eebng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Kho\u1ea3ng th\u1eddi gian t\u1ed1i \u0111a \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch c\u00f3 th\u1ec3 s\u1ebd thay \u0111\u1ed5i t\u00f9y thu\u1ed9c v\u00e0o kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai, lo\u1ea1i h\u00ecnh kinh doanh v\u00e0 m\u1eb7t h\u00e0ng kinh doanh c\u1ee7a b\u1ea1n l\u00e0 g\u00ec. Tuy nhi\u00ean t\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch trong v\u00f2ng 2 ng\u00e0y. Ho\u1eb7c b\u1ea1n ph\u1ea3i th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch r\u1eb1ng c\u1eeda h\u00e0ng\u00a0\u0111\u00e3 ti\u1ebfp nh\u1eadn th\u00f4ng tin\/ y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch v\u00e0 s\u1ebd t\u00ecm h\u01b0\u1edbng gi\u1ea3i quy\u1ebft trong th\u1eddi gian ng\u1eafn nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n

\u0110\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch<\/strong><\/h2>\n

Ch\u1eafc h\u1eb3n b\u1ea1n v\u1eabn th\u01b0\u1eddng nghe c\u00e2u n\u00f3i ” kh\u00e1ch h\u00e0ng lu\u00f4n lu\u00f4n \u0111\u00fang”. C\u00e2u n\u00f3i n\u00e0y ch\u01b0a ch\u1eafc \u0111\u00e3 \u0111\u00fang trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p. Tuy nhi\u00ean \u00edt nh\u1ea5t th\u00ec kh\u00e1ch h\u00e0ng v\u1eabn lu\u00f4n ngh\u0129 r\u1eb1ng h\u1ecd \u0111\u00fang. B\u1edfi v\u1eady, m\u1ed7i khi kh\u00e1ch h\u00e0ng \u0111\u01b0a ra m\u1ed9t v\u1ea5n \u0111\u1ec1, m\u1ed9t l\u1eddi khi\u1ebfu n\u1ea1i, ph\u00e0n n\u00e0n n\u00e0o \u0111\u00f3, b\u1ea1n h\u00e3y \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u00ecm ra l\u00fd do khi\u1ebfn kh\u00e1ch kh\u00f4ng v\u1eeba \u00fd. T\u1eeb \u0111\u00f3 t\u00ecm ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft t\u1ed1t nh\u1ea5t cho c\u1ea3 2 b\u00ean.<\/p>\n

Khuy\u1ebfn kh\u00edch ph\u1ea3n h\u1ed3i<\/strong><\/h2>\n

Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed9t c\u1eeda h\u00e0ng. N\u1ebfu b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111ang ngh\u0129 g\u00ec, vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n r\u1ea5t nhi\u1ec1u. Nh\u01b0ng kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng s\u1eb5n s\u00e0ng \u0111\u01b0a ra Feedback sau khi mua h\u00e0ng. B\u1edfi v\u1eady b\u1ea1n ph\u1ea3i t\u00ecm c\u00e1ch \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u00f3i l\u00ean suy ngh\u0129 c\u1ee7a h\u1ecd. Ch\u1eb3ng h\u1ea1n nh\u01b0 kh\u00e1ch ngh\u0129 sao v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n? h\u1ecd th\u1ea5y c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea7n thay \u0111\u1ed5i nh\u1eefng g\u00ec? h\u1ecd c\u00f3 s\u1eb5n s\u00e0ng gi\u1edbi thi\u1ec7u c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n v\u1edbi ng\u01b0\u1eddi kh\u00e1c kh\u00f4ng?…<\/p>\n

C\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 l\u1ea5y ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u00e2y l\u00e0 nh\u1eefng c\u00e1ch ph\u1ed5 bi\u1ebfn nh\u1ea5t:<\/p>\n

    \n
  • H\u1ecfi t\u1eebng kh\u00e1ch h\u00e0ng khi \u0111ang giao ti\u1ebfp 1vs1<\/li>\n
  • \u0110\u01b0a ra m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng (c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i \u0111\u1ec3 khuy\u1ebfn kh\u00edch)<\/li>\n
  • \u0110\u1eb7t c\u00e2u h\u1ecfi tr\u00ean ph\u1ea1m vi l\u1edbn h\u01a1n v\u1edbi m\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n

    M\u1ed9t khi c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch, b\u1ea1n c\u00f3 th\u1ec3 l\u00ean k\u1ebf ho\u1ea1ch \u0111\u1ec3 thay \u0111\u1ed5i v\u00e0 ph\u00e1t tri\u1ec3n c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh t\u1ed1t h\u01a1n. Ngo\u00e0i ra b\u1ea1n c\u0169ng \u0111\u1eebng qu\u00ean c\u1ea3m \u01a1n kh\u00e1ch v\u00ec nh\u1eefng \u00fd ki\u1ebfn m\u00e0 h\u1ecd \u0111\u01b0a ra nh\u00e9.<\/p>\n

    T\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7<\/strong><\/h2>\n

    N\u1ebfu b\u1ea1n mu\u1ed1n c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh ph\u00e1t tri\u1ec3n t\u1ed1t, thay v\u00ec t\u1eadp trung v\u00e0o doanh s\u1ed1, h\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. C\u00f3 th\u1ec3 m\u1ee5c \u0111\u00edch b\u1ea1n m\u1edf c\u1eeda h\u00e0ng l\u00e0 \u0111\u1ec3 thu l\u1ee3i nhu\u1eadn nh\u01b0ng n\u1ebfu kh\u00f4ng c\u00f3 kh\u00e1ch h\u00e0ng th\u00ec m\u1ee5c ti\u00eau \u0111\u00f3 s\u1ebd tr\u1edf th\u00e0nh \u0111i\u1ec1u v\u00f4 ngh\u0129a m\u00e0 th\u00f4i.<\/p>\n

    H\u00e3y\u00a0cho kh\u00e1ch h\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c vai tr\u00f2 c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi c\u1eeda h\u00e0ng v\u00e0 l\u00e0m h\u1ecd h\u00e0i l\u00f2ng tr\u01b0\u1edbc khi ch\u1ed1t sale v\u00e0 h\u1ecd s\u1ebd quay tr\u1edf l\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n th\u01b0\u1eddng xuy\u00ean h\u01a1n n\u1eefa.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Trong nh\u1eefng b\u00e0i vi\u1ebft tr\u01b0\u1edbc \u0111\u00e2y, SUNO.vn \u0111\u00e3 nhi\u1ec1u l\u1ea7n nh\u1ea5n m\u1ea1nh v\u1edbi c\u00e1c b\u1ea1n v\u1ec1 vai tr\u00f2 c\u1ee7a\u00a0vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o\u00a0l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 m\u1ed9t c\u1eeda h\u00e0ng nh\u1ecf c\u00f3 th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Ngo\u00e0i ra d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t […]\n","protected":false},"author":101014,"featured_media":4921,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[100],"tags":[],"yoast_head":"\nB\u00ed quy\u1ebft gi\u00fap b\u1ea1n t\u1ea1o d\u1ef1ng m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/title>\n<meta name=\"description\" content=\"Cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 m\u1ed9t c\u1eeda h\u00e0ng nh\u1ecf c\u00f3 th\u1ec3 l\u00f4i k\u00e9o, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/xay-dung-dich-vu-khach-hang-hoan-hao\/\" 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