{"id":4882,"date":"2017-03-31T11:39:43","date_gmt":"2017-03-31T04:39:43","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=4882"},"modified":"2017-03-31T11:39:43","modified_gmt":"2017-03-31T04:39:43","slug":"cach-doi-dai-khien-ban-mat-khach","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/cach-doi-dai-khien-ban-mat-khach\/","title":{"rendered":"Nh\u1eefng c\u00e1ch \u0111\u1ed1i \u0111\u00e3i khi\u1ebfn b\u1ea1n m\u1ea5t kh\u00e1ch ngay l\u1eadp t\u1ee9c"},"content":{"rendered":"

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng ch\u00eca kh\u00f3a ch\u00ednh quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh b\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng. Tr\u01b0\u1edbc kia c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng ch\u1ec9 quan t\u00e2m s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 t\u1ed1t hay kh\u00f4ng nh\u01b0ng gi\u1edd \u0111\u00e2y kh\u00e1c r\u1ed3i. \u0110\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea1nh tranh v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 kh\u00e1c, ngo\u00e0i s\u1ea3n ph\u1ea9m t\u1ed1t th\u00ec ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a b\u1ea1n c\u0169ng ph\u1ea3i th\u1eadt ho\u00e0n h\u1ea3o. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 v\u00e0i l\u1ed7i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn m\u00e0 c\u00e1c nh\u00e0 b\u00e1n l\u1ebb kh\u00f4ng n\u00ean m\u1eafc ph\u1ea3i n\u1ebfu kh\u00f4ng mu\u1ed1n “m\u1ea5t s\u1ea1ch” kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/em><\/p>\n

\"c\u00e1ch<\/p>\n

Tr\u00f4ng m\u1eb7t b\u1eaft h\u00ecnh dong<\/strong><\/h2>\n

\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng l\u1ed7i c\u00e1c nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng th\u01b0\u1eddng xuy\u00ean m\u1eafc ph\u1ea3i \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u00e2n vi\u00ean \u0111\u1ebfn t\u1eeb c\u00e1c c\u1eeda h\u00e0ng cao c\u1ea5p. Khi th\u1ea5y m\u1ed9t v\u1ecb kh\u00e1ch \u0103n m\u1eb7c x\u1ec1 x\u00f2a, “nh\u00e0 qu\u00ea” b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng th\u00ec m\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean li\u1ec1n t\u1ecf th\u00e1i \u0111\u1ed9 khinh b\u1ec9, c\u01b0\u1eddi c\u1ee3t, th\u1eadm ch\u00ed l\u00e0 mu\u1ed1n \u0111u\u1ed5i kh\u00e1ch ra kh\u1ecfi c\u1eeda h\u00e0ng v\u00ec ngh\u0129 r\u1eb1ng kh\u00e1ch kh\u00f4ng \u0111\u1ee7 kh\u1ea3 n\u0103ng chi tr\u1ea3 cho s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.<\/p>\n

C\u00f3 m\u1ed9t ng\u01b0\u1eddi ph\u1ee5 n\u1eef, \u0103n m\u1eb7c ki\u1ec3u n\u00f4ng d\u00e2n, tay c\u1ea7m m\u1ed9t t\u00fai x\u00e1ch nilon b\u01b0\u1edbc v\u00e0o ti\u1ec7m xe m\u00e1y \u0111\u1ec3 h\u1ecfi mua xe SH cho con. Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng nh\u00ecn th\u1ea5y kh\u00e1ch h\u00e0ng qu\u00e1 “nh\u00e0 qu\u00ea” n\u00ean khi kh\u00e1ch h\u1ecfi th\u00ec ph\u1edbt l\u1edd kh\u00f4ng mu\u1ed1n ti\u1ebfp \u0111\u00f3n. Ng\u01b0\u1eddi ph\u1ee5 n\u1eef n\u00e0y li\u1ec1n b\u1ecf sang c\u1eeda h\u00e0ng b\u00ean c\u1ea1nh \u0111\u1ec3 mua. S\u1ef1 th\u1eadt ng\u01b0\u1eddi ph\u1ee5 n\u1eef n\u00e0y s\u1ee3 b\u1ecb c\u01b0\u1edbp gi\u1eadt n\u00ean ch\u1ec9 \u0103n m\u1eb7c \u0111\u01a1n gi\u1ea3n, ti\u1ec1n b\u1ecf trong t\u00fai nilon \u0111\u1ec3 kh\u00f4ng b\u1ecb d\u00f2m ng\u00f3.<\/p><\/blockquote>\n

Qua c\u00e2u chuy\u1ec7n tr\u00ean ta r\u00fat ra \u0111\u01b0\u1ee3c b\u00e0i h\u1ecdc r\u1eb1ng kh\u00f4ng th\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t con ng\u01b0\u1eddi qua v\u1ebb b\u1ec1 ngo\u00e0i c\u1ee7a h\u1ecd. Cho d\u00f9 kh\u00e1ch h\u00e0ng th\u1eadt s\u1ef1 kh\u00f4ng \u0111\u1ee7 kh\u1ea3 n\u0103ng chi tr\u1ea3 cho s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, \u0111\u1ed1i \u0111\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 v\u1eady c\u0169ng l\u00e0 m\u1ed9t s\u1ef1 b\u1ea5t k\u00ednh, thi\u1ebfu t\u00f4n tr\u1ecdng v\u00e0 s\u1ebd \u0111\u1ec3 l\u1ea1i ti\u1ebfng x\u1ea5u cho c\u1eeda h\u00e0ng.<\/p>\n

B\u1ecf m\u1eb7c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

Nhi\u1ec1u nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u1ea5y kh\u00e1ch v\u00e0o th\u00ec kh\u00f4ng ti\u1ebfp \u0111\u00f3n ho\u1eb7c l\u00e0 c\u00f3 ti\u1ebfp \u0111\u00f3n nh\u01b0ng qua loa \u0111\u1ea1i kh\u00e1i. M\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean th\u00ec l\u00fac \u0111\u1ea7u ti\u1ebfp \u0111\u00f3n r\u1ea5t n\u1ed3ng nhi\u1ec7t nh\u01b0ng khi kh\u00e1ch kh\u00f4ng mua h\u00e0ng th\u00ec li\u1ec1n b\u1ecf m\u1eb7c kh\u00e1ch ho\u1eb7c t\u1ecf th\u00e1i \u0111\u1ed9 kh\u00f4ng v\u1eeba \u00fd v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

N\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ecbu mua s\u1ea3n ph\u1ea9m, thay v\u00ec b\u1ecf m\u1eb7c kh\u00e1ch, b\u1ea1n ph\u1ea3i t\u00ecm ra nguy\u00ean nh\u00e2n v\u00ec sao kh\u00e1ch kh\u00f4ng mua. C\u00f3 th\u1ec3 h\u1ecd kh\u00f4ng \u0111\u1ee7 ti\u1ec1n, ho\u1eb7c c\u1ea3m th\u1ea5y s\u1ea3n ph\u1ea9m kh\u00f4ng t\u1ed1t, ho\u1eb7c ph\u00e2n v\u00e2n gi\u1eefa hai s\u1ea3n ph\u1ea9m… Thay v\u00ec “b\u01a1” kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, h\u00e3y t\u00ecm ra nguy\u00ean nh\u00e2n khi\u1ebfn kh\u00e1ch kh\u00f4ng mua h\u00e0ng \u0111\u1ec3 c\u00f3 h\u01b0\u1edbng gi\u1ea3i quy\u1ebft cho h\u1ee3p l\u00fd.<\/p>\n

\u0110\u1ec3 kh\u00e1ch \u0111\u1ee3i l\u00e2u<\/strong><\/h2>\n

L\u1ed7i n\u00e0y th\u01b0\u1eddng th\u1ea5y \u1edf c\u00e1c c\u1eeda h\u00e0ng d\u1ecbch v\u1ee5 nh\u01b0 qu\u00e1n cafe ho\u1eb7c qu\u00e1n \u0103n. Nhi\u1ec1u nh\u00e2n vi\u00ean kh\u00f4ng \u0111\u1ec3 \u00fd c\u00f3 kh\u00e1ch b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng ho\u1eb7c th\u1ea5y m\u00e0 “v\u1edd” nh\u01b0 kh\u00f4ng th\u1ea5y. \u0110\u1ebfn khi kh\u00e1ch g\u1ecdi to th\u00ec m\u1edbi ch\u1ea1y ra h\u1ecfi kh\u00e1ch c\u1ea7n g\u00ec. Ho\u1eb7c kh\u00e1ch order m\u00f3n xong r\u1ed3i nh\u01b0ng 20 ph\u00fat sau m\u1edbi ch\u1ea1y ra b\u00e1o kh\u00e1ch r\u1eb1ng m\u00f3n \u0111\u00f3 \u0111\u00e3 h\u1ebft.<\/p>\n

Th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 v\u00e0ng b\u1ea1c, ch\u1eb3ng m\u1ed9t ai mu\u1ed1n \u0111\u1ee3i qu\u00e1 l\u00e2u trong m\u1ed9t qu\u00e1n \u0103n, qu\u00e1n cafe hay l\u00e0 m\u1ed9t c\u1eeda h\u00e0ng n\u00e0o c\u1ea3. \u0110\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, t\u00e1c phong ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean c\u1ea7n ph\u1ea3i nhanh nh\u1eb9n, nhi\u1ec7t t\u00ecnh, \u0111\u00e1p \u1ee9ng nhanh c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch. N\u1ebfu c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n c\u00f2n hay h\u1ebft h\u00e0ng b\u1ea1n c\u0169ng kh\u00f4ng h\u1ec1 hay bi\u1ebft th\u00ec b\u1ea1n n\u00ean xem l\u1ea1i c\u00e1ch qu\u1ea3n l\u00fd c\u1ee7a m\u00ecnh. Ngo\u00e0i ra b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng<\/a> \u0111\u1ec3 c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt t\u00ecnh h\u00ecnh c\u1eeda h\u00e0ng nhanh ch\u00f3ng h\u01a1n.<\/p>\n

\u0110\u00f3n kh\u00e1ch v\u1edbi b\u1ed9 m\u1eb7t “\u0111\u01b0a \u0111\u00e1m”<\/strong><\/h2>\n

C\u00f3 th\u1ec3 c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00f4ng kh\u00e1ch, b\u1ea1n ph\u1ea3i ph\u1ee5c v\u1ee5 h\u00e0ng tr\u0103m ng\u01b0\u1eddi m\u1ed7i ng\u00e0y v\u00e0 b\u1ea1n kh\u00f4ng mu\u1ed1n th\u00eam m\u1ed9t ai b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng n\u1eefa. Ho\u1eb7c c\u00f3 th\u1ec3 b\u1ea1n \u0111ang m\u1ec7t m\u1ecfi, b\u1ee9c x\u00fac m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3… nh\u01b0ng \u0111\u1eebng bao gi\u1edd “ph\u01a1i” g\u01b0\u01a1ng m\u1eb7t “\u0111\u01b0a \u0111\u00e1m” ra tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u1ecdc \u0111\u01b0\u1ee3c t\u00e2m tr\u1ea1ng c\u1ee7a b\u1ea1n… h\u1ecd ch\u1ec9 nh\u1eadn th\u1ea5y r\u1eb1ng b\u1ea1n \u0111\u1ed1i \u0111\u00e3i v\u1edbi h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ed1t m\u00e0 th\u00f4i.<\/p>\n

D\u00f9 b\u1ea1n \u0111ang c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o \u0111i ch\u0103ng n\u1eefa h\u00e3y\u00a0c\u1ed1 g\u1eafng n\u1edf n\u1ee5 c\u01b0\u1eddi v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. \u0110\u1eebng khi\u1ebfn kh\u00e1ch ph\u1eadt l\u00f2ng nh\u00e9.<\/p>\n

“\u0110u\u1ed5i kh\u00e9o” kh\u00e1ch h\u00e0ng<\/h2>\n

C\u00f3 m\u1ed9t l\u1ea7n Ad \u0111i mua s\u00e1ch t\u1ea1i m\u1ed9t hi\u1ec7u s\u00e1ch thu\u1ed9c chu\u1ed7i c\u1eeda h\u00e0ng s\u00e1ch kh\u00e1 l\u1edbn \u1edf Vi\u1ec7t Nam (Ad xin ph\u00e9p kh\u00f4ng n\u00eau t\u00ean c\u1eeda h\u00e0ng nh\u00e9). L\u00fac \u0111\u00f3 t\u1ea7m kho\u1ea3ng 9h45 ph\u00fat t\u1ed1i, m\u1eb7c d\u00f9 l\u00e0 bi\u1ebft s\u1eafp \u0111\u1ebfn gi\u1edd c\u1eeda h\u00e0ng ngh\u0129 nh\u01b0ng v\u00ec \u0111ang t\u00ecm m\u1ed9t v\u00e0i quy\u1ec3n s\u00e1ch n\u00ean Ad \u1edf r\u00e1ng l\u1ea1i t\u00ed x\u00edu. C\u00e1c b\u1ea1n c\u00f3 \u0111o\u00e1n \u0111\u01b0\u1ee3c \u0111i\u1ec1u g\u00ec x\u1ea3y ra kh\u00f4ng? Nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng kh\u00f4ng m\u1ed9t l\u1eddi b\u00e1o tr\u01b0\u1edbc b\u1ed5ng d\u01b0ng \u0111i c\u00fap \u0111i\u1ec7n trong c\u1eeda h\u00e0ng. L\u00fac \u0111\u00f3 Ad r\u1ea5t b\u1ef1c nh\u01b0ng ngh\u0129 l\u1ea1i n\u00ean th\u00f4i kh\u00f4ng n\u00f3i g\u00ec c\u1ea3. T\u1eeb \u0111\u00f3 tr\u1edf \u0111i Ad kh\u00f4ng quay l\u1ea1i hi\u1ec7u s\u00e1ch n\u00e0y m\u1ed9t l\u1ea7n n\u00e0o n\u1eefa.<\/p>\n

Th\u1ebf \u0111\u1ea5y c\u00e1c b\u1ea1n \u00e0. D\u00f9 th\u1eddi gian l\u00e0m vi\u1ec7c c\u1ee7a c\u1eeda h\u00e0ng \u0111\u00e3 h\u1ebft ho\u1eb7c c\u00f3 l\u00fd do g\u00ec bu\u1ed9c b\u1ea1n ph\u1ea3i \u0111\u00f3ng c\u1eeda \u0111i ch\u0103ng n\u1eefa, h\u00e3y l\u1ecbch s\u1ef1 b\u00e1o v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh m\u1ed9t ti\u1ebfng, \u0111\u1eebng \u0111u\u1ed5i kh\u00e9o kh\u00e1ch b\u1eb1ng nh\u1eefng h\u00e0nh \u0111\u1ed9ng nh\u01b0 v\u1eady nh\u00e9.<\/p>\n

Kh\u00f4ng h\u01b0\u1edbng d\u1eabn, t\u01b0 v\u1ea5n cho kh\u00e1ch<\/strong><\/h2>\n

Kh\u00e1ch h\u00e0ng c\u1ea7n s\u1ef1 h\u01b0\u1edbng d\u1eabn, t\u01b0 v\u1ea5n c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m \u0111i\u1ec7n t\u1eed, c\u00f4ng ngh\u1ec7. Nhi\u1ec1u nh\u00e2n vi\u00ean kh\u00f4ng h\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m cho kh\u00e1ch, \u0111\u1ec3 m\u1eb7c kh\u00e1ch t\u1ef1 t\u00ecm hi\u1ec3u. \u0110\u1ebfn khi kh\u00e1ch v\u1ec1 nh\u00e0 kh\u00f4ng s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c l\u1ea1i b\u1ef1c b\u1ed9i mang h\u00e0ng \u0111\u1ebfn tr\u1ea3. \u0110i\u1ec1u n\u00e0y kh\u00f4ng nh\u1eefng mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t cho kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c kinh doanh c\u1ee7a c\u1eeda h\u00e0ng. N\u1ebfu kh\u00e1ch c\u1ee9 mua h\u00e0ng r\u1ed3i l\u1ea1i mang \u0111\u1ebfn \u0111\u1ed5i th\u00ec li\u1ec7u c\u1eeda h\u00e0ng kinh doanh c\u00f3 \u1ed5n \u0111\u01b0\u1ee3c kh\u00f4ng?<\/p>\n

C\u00f2n r\u1ea5t nhi\u1ec1u l\u1ed7i trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng khi\u1ebfn b\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t kh\u00e1ch nh\u01b0ng h\u00f4m nay SUNO.vn<\/a> ch\u1ec9 n\u00f3i \u0111\u1ebfn \u0111\u00e2y th\u00f4i nh\u00e9! H\u00e3y nh\u1edb kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf v\u00e0 \u0111\u1eebng bao gi\u1edd \u0111\u1ec3 “th\u01b0\u1ee3ng \u0111\u1ebf” ph\u1ea3i ph\u1eadt l\u00f2ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng ch\u00eca kh\u00f3a ch\u00ednh quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh b\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng. 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