{"id":4476,"date":"2017-01-05T01:45:09","date_gmt":"2017-01-04T18:45:09","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=4476"},"modified":"2017-01-11T10:25:43","modified_gmt":"2017-01-11T03:25:43","slug":"4476-2","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/4476-2\/","title":{"rendered":"B\u00e1n h\u00e0ng online: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"

Khi kinh doanh, \u0111\u1eb7c bi\u1ec7t l\u00e0 kinh doanh online, kh\u00e1ch h\u00e0ng trung th\u00e0nh l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh, b\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng.\u00a0 V\u00e0 so v\u1edbi t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, gi\u1eef ch\u00e2n v\u00e0 ch\u0103m s\u00f3c t\u1ed1t kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i s\u1ebd gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u1ebfn 8 l\u1ea7n. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh? Tham kh\u1ea3o 10 c\u00e1ch gi\u00fap b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh khi kinh doanh online nh\u00e9!<\/em><\/p>\n

\"L\u00e0m<\/p>\n

Gi\u1eef h\u00ecnh t\u01b0\u1ee3ng trong m\u1eaft kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 nh\u1eefng tr\u00e3i nghi\u1ec7m t\u1ed1t khi mua h\u00e0ng t\u1ea1i website c\u1ee7a b\u1ea1n, ch\u1eafc ch\u1eafn h\u1ecd s\u1ebd ti\u1ebfp t\u1ee5c mua h\u00e0ng c\u1ee7a b\u1ea1n. Kh\u00f4ng nh\u1eefng v\u1eady, nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y s\u1ebd gi\u1edbi thi\u1ec7u c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ebfn b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n c\u1ee7a h\u1ecd.<\/p>\n

N\u1ebfu b\u1ea1n ch\u01b0a bi\u1ebft ph\u1ea3i l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef kh\u00e1ch h\u00e0ng th\u00ec tr\u01b0\u1edbc ti\u00ean h\u00e3y t\u1ea1o v\u00e0 gi\u1eef h\u00ecnh t\u01b0\u1ee3ng t\u1ed1t trong m\u1eaft kh\u00e1ch h\u00e0ng c\u00e1i \u0111\u00e3. N\u1ebfu ph\u00e1t hi\u1ec7n nh\u1eefng sai s\u00f3t khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng v\u1eeba \u00fd, b\u1ea1n ph\u1ea3i s\u1eeda ch\u1eefa ngay l\u1eadp t\u1ee9c \u0111\u1ec3 \u0111\u01b0\u1ee3c l\u00f2ng kh\u00e1ch.<\/p>\n

X\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng k\u1ecbp th\u1eddi<\/strong><\/h2>\n

Kh\u00f4ng x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng ho\u1eb7c x\u00e1c nh\u1eadn tr\u1ec5 l\u00e0 m\u1ed9t trong nh\u1eefng nguy\u00ean nh\u00e2n khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1ecf trang web c\u1ee7a b\u1ea1n v\u00e0 nh\u1ea3y sang m\u1ed9t trang b\u00e1n h\u00e0ng kh\u00e1c.<\/p>\n

Lu\u00f4n g\u1eedi th\u00f4ng b\u00e1o cho kh\u00e1ch m\u1ed7i khi h\u1ecd \u0111\u1eb7t h\u00e0ng \u0111\u1ec3 h\u1ecd bi\u1ebft r\u1eb1ng h\u1ecd \u0111\u00e3 th\u1ef1c hi\u1ec7n \u0111\u00fang t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc. \u0110\u1ec3 g\u1eedi th\u00f4ng b\u00e1o cho kh\u00e1ch, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng th\u00f4ng b\u00e1o t\u1ef1 \u0111\u1ed9ng tr\u00ean website b\u00e1n h\u00e0ng ho\u1eb7c g\u1eedi cho h\u1ecd m\u1ed9t email x\u00e1c nh\u1eadn. Ngo\u00e0i vi\u1ec7c x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, b\u1ea1n c\u0169ng n\u00ean x\u00e1c nh\u1eadn y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 c\u1ee7a kh\u00e1ch m\u1ed7i khi h\u1ecd c\u1ea7n \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t.<\/p>\n

Li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch khi ph\u00e1t sinh l\u1ed7i<\/strong><\/h2>\n

N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec x\u1ea3y ra v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a kh\u00e1ch, b\u1ea1n ph\u1ea3i th\u00f4ng b\u00e1o v\u1edbi h\u1ecd ngay l\u1eadp t\u1ee9c.<\/p>\n

V\u00ed d\u1ee5: Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1eb7t m\u1ed9t m\u1eb7t h\u00e0ng n\u00e0o \u0111\u00f3 nh\u01b0ng v\u00ec h\u1ebft h\u00e0ng n\u00ean b\u1ea1n kh\u00f4ng chuy\u1ec3n k\u1ecbp cho kh\u00e1ch trong th\u1eddi gian th\u1ecfa thu\u1eadn. H\u00e3y \u0111i\u1ec7n ngay cho kh\u00e1ch \u0111\u1ec3 th\u00f4ng b\u00e1o v\u1edbi h\u1ecd. Ngo\u00e0i ra b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ed5 l\u1ed7i cho nh\u00e0 s\u1ea3n xu\u1ea5t hay b\u1ea5t c\u1ee9 ng\u01b0\u1eddi n\u00e0o kh\u00e1c m\u00e0 ph\u1ea3i t\u1ef1 m\u00ecnh ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi kh\u00e1ch.<\/p>\n

T\u1ed1t nh\u1ea5t b\u1ea1n n\u00ean th\u01b0\u1eddng xuy\u00ean theo d\u00f5i th\u00f4ng tin h\u00e0ng t\u1ed3n kho v\u00e0 ki\u1ec3m so\u00e1t ch\u1eb7t ch\u1ebd vi\u1ec7c giao h\u00e0ng\u00a0 \u0111\u1ec3 c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch ngay khi h\u1ecd \u0111\u1eb7t h\u00e0ng. \u0110\u1eebng \u0111\u1ec3 kh\u00e1ch thanh to\u00e1n r\u1ed3i m\u1edbi th\u00f4ng b\u00e1o v\u00ec \u0111\u1ebfn l\u00fac \u0111\u00f3 m\u1ecdi vi\u1ec7c tr\u1edf n\u00ean r\u1eafc r\u1ed1i h\u01a1n nhi\u1ec1u.<\/p>\n

N\u1ebfu b\u1ea1n g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c qu\u1ea3n l\u00fd kho h\u00e0ng c\u1ee7a m\u00ecnh b\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t s\u1eed d\u1ee5ng th\u00eam c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng.<\/a><\/p>\n

Truy\u1ec1n t\u1ea3i th\u00f4ng tin v\u1ec1 c\u1eeda h\u00e0ng<\/strong><\/h2>\n

\u0110\u0103ng th\u00f4ng tin, h\u00ecnh \u1ea3nh v\u1ec1 c\u1eeda h\u00e0ng, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, k\u1ec3 c\u00e1c c\u00e2u chuy\u1ec7n v\u1ec1 c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n. Ngo\u00e0i ra, cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin v\u1ec1 c\u1eeda h\u00e0ng s\u1ebd khi\u1ebfn kh\u00e1ch y\u00ean t\u00e2m h\u01a1n v\u00ec h\u1ecd s\u1ebd bi\u1ebft ph\u1ea3i \u0111i v\u1ec1 \u0111\u00e2u n\u1ebfu g\u1eb7p v\u1ea5n \u0111\u1ec1 trong qu\u00e1 tr\u00ecnh mua s\u1eafm t\u1ea1i website c\u1ee7a b\u1ea1n.<\/p>\n

H\u1ed7 tr\u1ee3 \u0111a k\u00eanh<\/strong><\/h2>\n

Kh\u00f4ng ph\u1ea3i c\u1ee9 xem s\u1ea3n ph\u1ea9m tr\u00ean trang web l\u00e0 m\u1ecdi ng\u01b0\u1eddi s\u1eb5n s\u00e0ng \u0111\u1eb7t h\u00e0ng ngay. H\u1ecd c\u00f2n mu\u1ed1n \u0111\u1ebfn t\u1eadn c\u1eeda h\u00e0ng \u0111\u1ec3 xem l\u1ea1i v\u00e0 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m \u0111\u00f3 tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap h\u1ecd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd mu\u1ed1n mua. Kh\u00f4ng nh\u1eefng v\u1eady vi\u1ec7c \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m sau n\u00e0y c\u0169ng s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n

V\u00ec v\u1eady, b\u1ea1n n\u00ean b\u00e1n h\u00e0ng tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau (website, \u0111i\u1ec7n tho\u1ea1i, facebook, c\u1eeda h\u00e0ng\u2026) \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn h\u00ecnh th\u1ee9c mua h\u00e0ng m\u00e0 h\u1ecd mu\u1ed1n. N\u1ebfu kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u1ee7 c\u00e1c k\u00eanh b\u00e1n h\u00e0ng m\u00e0 kh\u00e1ch mong mu\u1ed1n, c\u00f3 th\u1ec3 h\u1ecd s\u1ebd b\u1ecf b\u1ea1n v\u00e0 \u0111i mua h\u00e0ng \u1edf m\u1ed9t c\u1eeda h\u00e0ng kh\u00e1c \u0111\u1ea5y.<\/p>\n

Th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt trang b\u00e1n h\u00e0ng<\/strong><\/h2>\n

\u0110\u1eebng \u0111\u1ec3 trang b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n qu\u00e1 \u201cc\u0169\u201d trong m\u1eaft kh\u00e1ch h\u00e0ng. B\u1ea1n ph\u1ea3i th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt tin t\u1ee9c, s\u1ea3n ph\u1ea9m tr\u00ean trang ch\u1ee7 \u0111\u1ec3 kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n v\u1eabn \u0111ang ho\u1ea1t \u0111\u1ed9ng. Ngo\u00e0i ra th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt trang ch\u1ee7 c\u0169ng gi\u00fap n\u00e2ng cao th\u1ee9 h\u1ea1ng cho website b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

S\u1eeda l\u1ed7i k\u1ecbp th\u1eddi<\/strong><\/h2>\n

N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, b\u1ea1n c\u1ea7n ph\u1ea3i s\u1eeda ch\u1eefa ngay l\u1eadp t\u1ee9c. M\u1ed9t l\u1eddi xin l\u1ed7i c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1eef ch\u00e2n h\u1ecd v\u1ec1 sau. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem x\u00e9t g\u1eedi cho h\u1ecd m\u1ed9t m\u00f3n qu\u00e0 nh\u1ecf \u0111\u1ec3 \u201cchu\u1ed9c l\u1ed7i\u201d.<\/p>\n

\u0110\u1ea3m b\u1ea3o m\u1ecdi nh\u00e2n vi\u00ean trong c\u1eeda h\u00e0ng s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1edf kh\u00e1ch khi c\u00f3 v\u1ea5n \u0111\u1ec1 x\u1ea3y ra. Ngo\u00e0i ra, \u0111\u1eebng \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00e3i v\u00e3 v\u00e0 ch\u1ec9 tr\u00edch l\u1eabn nhau. \u0110i\u1ec1u h\u1ecd c\u1ea7n l\u00e0m l\u00e0 t\u1eadp trung \u0111\u00e1nh b\u1ea1i \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a c\u1eeda h\u00e0ng ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u1ea5u \u0111\u00e1 l\u1eabn nhau.<\/p>\n

\u0110i l\u00ean t\u1eeb nh\u1eefng l\u1eddi khi\u1ebfu n\u1ea1i<\/strong><\/h2>\n

N\u1ebfu kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i hay ph\u00e0n n\u00e0n v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3, h\u00e3y xem \u0111\u00f3 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n ho\u00e0n thi\u1ec7n c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh. M\u1ed9t l\u1eddi ph\u00e0n n\u00e0n c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c c\u1eeda h\u00e0ng, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f2n thi\u1ebfu s\u00f3t nh\u1eefng g\u00ec \u0111\u1ec3 c\u00f3 th\u1ec3 c\u1ea3i thi\u00ean cho t\u1ed1t.<\/p>\n

\u0110\u1eebng bao gi\u1edd t\u1ef1 m\u00e3n<\/strong><\/h2>\n

Kh\u00f4ng ph\u1ea3i c\u1ee9 b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m l\u00e0 xong, b\u1ea1n n\u00ean kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng sau khi h\u1ecd mua h\u00e0ng \u0111\u1ec3 xem c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 ph\u1ee5c v\u1ee5 t\u1ed1t hay ch\u01b0a. N\u1ebfu c\u00f3 \u0111i\u1ec1u g\u00ec ch\u01b0a t\u1ed1t, h\u00e3y t\u00ecm c\u00e1ch s\u1eeda ch\u1eefa \u0111\u1ed3ng th\u1eddi g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0a ra l\u1eddi g\u00f3p \u00fd \u0111\u00f3 b\u1eb1ng nh\u1eefng m\u00f3n qu\u00e0 ho\u1eb7c m\u1ed9t voucher cho l\u1ea7n mua h\u00e0ng t\u1edbi ch\u1eb3ng h\u1ea1ng.<\/p>\n

Tri \u00e2n kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

Th\u1ec9nh tho\u1ea3ng b\u1ea1n n\u00ean t\u1ed5 ch\u1ee9c c\u00e1c s\u1ef1 ki\u1ec7n, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh tri \u00e2n kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, qu\u00e0 t\u1eb7ng cho kh\u00e1ch h\u00e0ng trung th\u00e0nh ch\u1eb3ng h\u1ea1n.<\/p>\n

Ngo\u00e0i ra n\u1ebfu b\u1ea1n bu\u1ed9c ph\u1ea3i g\u00e2y b\u1ea5t ti\u1ec7n cho m\u1ed9t kh\u00e1ch h\u00e0ng n\u00e0o \u0111\u00f3 ( g\u1ecdi h\u1ecd \u0111\u1ebfn c\u1eeda h\u00e0ng v\u00ec l\u00fd do n\u00e0o \u0111\u00f3 ch\u1eb3ng h\u1ea1n) th\u00ec h\u00e3y t\u00ecm c\u00e1ch \u0111\u1ec1n b\u00f9 cho h\u1ecd b\u1eb1ng m\u1ed9t m\u00f3n qu\u00e0 h\u1ee3p l\u00fd \u0111\u1ec3 kh\u00f4ng l\u00e0m m\u1ea5t l\u00f2ng kh\u00e1ch.<\/p>\n","protected":false},"excerpt":{"rendered":"

Khi kinh doanh, \u0111\u1eb7c bi\u1ec7t l\u00e0 kinh doanh online, kh\u00e1ch h\u00e0ng trung th\u00e0nh l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh, b\u1ea1i c\u1ee7a c\u1eeda h\u00e0ng.\u00a0 V\u00e0 so v\u1edbi t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, gi\u1eef ch\u00e2n v\u00e0 ch\u0103m s\u00f3c t\u1ed1t kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i s\u1ebd gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u1ebfn 8 l\u1ea7n. […]\n","protected":false},"author":101014,"featured_media":4479,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[7,100,1,6],"tags":[23,329,231],"yoast_head":"\nB\u00e1n h\u00e0ng online: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef kh\u00e1ch h\u00e0ng?<\/title>\n<meta name=\"description\" content=\"So v\u1edbi t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, gi\u1eef ch\u00e2n v\u00e0 ch\u0103m s\u00f3c t\u1ed1t kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i s\u1ebd gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u1ebfn 8 l\u1ea7n. 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