{"id":4104,"date":"2016-11-28T11:18:23","date_gmt":"2016-11-28T04:18:23","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=4104"},"modified":"2016-11-28T11:18:23","modified_gmt":"2016-11-28T04:18:23","slug":"doi-pho-nhu-the-nao-voi-nhung-loi-phan-nan-tu-khach-hang","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/doi-pho-nhu-the-nao-voi-nhung-loi-phan-nan-tu-khach-hang\/","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n?"},"content":{"rendered":"

C\u00f3 bao gi\u1edd b\u1ea1n b\u1ecb kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 c\u1eeda h\u00e0ng, v\u1ec1 nh\u00e2n vi\u00ean, v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n ch\u01b0a? C\u00f3 th\u1ec3 c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 kinh doanh r\u1ea5t l\u00e2u v\u00e0 b\u1ea1n c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m trong kinh doanh. Tuy nhi\u00ean ch\u01b0a ch\u1eafc c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n. Ch\u1ec9 c\u00f3 m\u1ed9t \u0111i\u1ec1u m\u00e0 ch\u00fang t\u00f4i d\u00e1m ch\u1eafc v\u1edbi b\u1ea1n l\u00e0 n\u1ebfu nh\u01b0 kh\u00f4ng gi\u1ea3i quy\u1ebft nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n n\u00e0y m\u1ed9t c\u00e1ch th\u1ecfa \u0111\u00e1ng, k\u1ecbp th\u1eddi th\u00ec b\u1ea1n s\u1ebd ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u1edbi nguy c\u01a1 m\u1ea5t kh\u00e1ch.<\/em><\/p>\n

B\u00e1n l\u1ebb \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 ngh\u1ec1 l\u00e0m d\u00e2u tr\u0103m h\u1ecd, n\u00ean c\u00e1c k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 th\u1ee9 c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb cho qu\u1ea3n l\u00fd c\u1eeda h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng. N\u1ebfu b\u1ea1n kh\u00f4ng bi\u1ebft ph\u1ea3i l\u00e0m th\u1ebf n\u00e0o khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n th\u00ec d\u01b0\u1edbi \u0111\u00e2y l\u00e0 v\u00e0i c\u00e1ch \u1ee9ng ph\u00f3 gi\u00fap b\u1ea1n tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng nguy c\u01a1 x\u1ea5u c\u00f3 th\u1ec3 x\u1ea3y ra cho c\u1eeda h\u00e0ng, gi\u00fap b\u1ea1n gi\u1eef m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

\"l\u00e0m<\/em><\/p>\n

\u0110\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n<\/h2>\n

D\u00f9 c\u00f3 th\u1eeba nh\u1eadn hay kh\u00f4ng, nhi\u1ec1u ch\u1ee7 c\u1eeda h\u00e0ng v\u1eabn th\u01b0\u1eddng c\u1ed1 n\u00e9 tr\u00e1nh nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch. \u0110\u00e2y l\u00e0\u00a0c\u00e1ch x\u1eed l\u00fd ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng t\u1ed1t.
\nKhi kh\u00e1ch h\u00e0ng \u0111\u01b0a ra m\u1ed9t l\u1eddi ph\u00e0n n\u00e0n, \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean c\u00e1c b\u1ea1n ph\u1ea3i l\u00e0m \u0111\u01b0\u1ee3c \u0111\u00f3 l\u00e0 \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n \u0111\u00f3. C\u00e0ng tr\u00ec ho\u00e3n gi\u1ea3i quy\u1ebft nh\u1eefng \u0111i\u1ec1u kh\u00e1ch kh\u00f4ng v\u1eeba \u00fd c\u00e0ng khi\u1ebfn b\u1ea1n m\u1ea5t ni\u1ec1m tin t\u1eeb kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng s\u1ebd ngh\u0129 r\u1eb1ng b\u1ea1n kh\u00f4ng th\u00e8m quan t\u00e2m t\u1edbi h\u1ecd v\u00e0 r\u1ed3i h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng, b\u1ef1c b\u1ed9i. Cu\u1ed1i c\u00f9ng h\u1ecd ch\u1eb3ng th\u00e8m mua h\u00e0ng c\u1ee7a b\u1ea1n n\u1eefa.<\/p>\n

C\u1ea3m \u01a1n v\u00ec \u0111\u00e3 g\u00f3p \u00fd<\/h2>\n

Nghe c\u00f3 v\u1ebb v\u00f4 l\u00fd nh\u01b0ng b\u1ea1n n\u00ean vui m\u1eebng khi c\u00f3 m\u1ed9t v\u1ecb kh\u00e1ch ph\u00e0n n\u00e0n v\u1ec1 c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh thay v\u00ec b\u1ecf \u0111i v\u00e0 kh\u00f4ng bao gi\u1edd quay l\u1ea1i. \u0110\u1eb7c bi\u1ec7t l\u00e0 v\u1edbi nh\u1eefng c\u1eeda h\u00e0ng m\u1edbi m\u1edf, khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, c\u00e1c b\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh c\u00f2n c\u00f3 nh\u1eefng thi\u1ebfu s\u00f3t g\u00ec \u0111\u1ec3 c\u00f2n t\u00ecm c\u00e1ch s\u1eeda ch\u1eefa, tr\u00e1nh l\u1eb7p l\u1ea1i sau n\u00e0y.
\nB\u1ea1n c\u00f3 th\u1ec3 xem x\u00e9t g\u1eedi cho kh\u00e1ch h\u00e0ng m\u1ed9t m\u00f3n qu\u00e0 nh\u1ecf k\u00e8m theo m\u1ed9t l\u1eddi c\u1ea3m \u01a1n v\u00ec h\u1ecd \u0111\u00e3 g\u00f3p \u00fd. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng vui v\u1ebb v\u00e0 gi\u00fap b\u1ea1n gi\u1eef \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 v\u1edbi h\u1ecd.<\/p>\n

Xin l\u1ed7i v\u00ec nh\u1eefng thi\u1ebfu s\u00f3t<\/h2>\n

Khi kh\u00e1ch h\u00e0ng b\u1ef1c b\u1ed9i v\u00ec nh\u1eefng thi\u1ebfu s\u00f3t c\u1ee7a b\u1ea1n, b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft th\u1ec3 hi\u1ec7n s\u1ef1 xin l\u1ed7i v\u00e0 c\u00f2n ph\u1ea3i xin l\u1ed7i m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh. D\u00e2y l\u00e0 nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n nh\u1ea5t khi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, v\u1eady n\u00ean h\u00e3y l\u01b0u \u00fd nh\u00e9.<\/p>\n

\u0110\u1ee9ng \u1edf v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 suy ngh\u0129<\/h2>\n

Khi kh\u00e1ch h\u00e0ng b\u00e0y t\u1ecf s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a h\u1ecd, h\u00e3y \u0111\u1ee9ng v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch v\u00e0 suy ngh\u0129 xem n\u1ebfu l\u00e0 m\u00ecnh th\u00ec trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y m\u00ecnh s\u1ebd c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o. Hi\u1ec3u \u0111\u01b0\u1ee3c suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n t\u00ecm \u0111\u01b0\u1ee3c c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh h\u01a1n v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

R\u00fat kinh nghi\u1ec7m<\/h2>\n

D\u00f9 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 b\u1ecf \u0111i, h\u00e3y r\u00fat kinh nghi\u1ec7m v\u00e0 s\u1eeda ch\u1eefa nh\u1eefng thi\u1ebfu s\u00f3t \u0111\u1ec3 tr\u00e1nh l\u1eb7p l\u1ea1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c.<\/p>\n

Thu th\u1eadp th\u00f4ng tin<\/h2>\n

N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y “kh\u00f4ng vui” , h\u00e3y h\u1ecfi h\u1ecd th\u1eadt nhi\u1ec1u c\u00e2u h\u1ecfi. B\u1ea1n c\u1ea7n nhanh ch\u00f3ng thu th\u1eadp th\u00f4ng tin, c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t (nh\u01b0ng l\u01b0u \u00fd ph\u1ea3i tr\u00e1nh nh\u1eefng c\u00e2u h\u1ecfi nh\u1ea1y c\u1ea3m). Th\u00f4ng tin c\u00e0ng ch\u00ednh x\u00e1c c\u00e0ng gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch v\u00e0 \u0111\u01b0a ra \u0111\u01b0\u1ee3c nh\u1eefng gi\u1ea3i ph\u00e1p th\u00edch h\u1ee3p nh\u1ea5t.<\/p>\n

“Kh\u00f4ng cho h\u1ecd l\u00fd do \u0111\u1ec3 ph\u00e0n n\u00e0n”<\/h2>\n

N\u1ebfu b\u1ea1n mu\u1ed1n gi\u1ea3m thi\u1ec3u nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n trong c\u1eeda h\u00e0ng. V\u1eady th\u00ec h\u00e3y b\u1eaft tay v\u00e0o c\u1ea3i thi\u1ec7n c\u1eeda h\u00e0ng c\u1ee7a m\u00ecnh. Th\u01b0\u1eddng xuy\u00ean kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. N\u1ebfu 75% kh\u00e1ch h\u00e0ng kh\u00f4ng v\u1eeba \u00fd v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3 th\u00ec b\u1ea1n c\u1ea7n ph\u1ea3i t\u00ecm ra \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n l\u00e0 g\u00ec. \u0110\u01b0a ra c\u00e1c kh\u1ea3o s\u00e1t v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 l\u1eafng nghe \u00fd ki\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng. N\u1ebfu c\u00f3 qu\u00e1 nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00f4ng v\u1eeba \u00fd v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u1ed9t m\u1eb7t h\u00e0ng n\u00e0o \u0111\u00f3 th\u00ec b\u1ea1n n\u00ean ng\u1eebng b\u00e1n s\u1ea3n ph\u1ea9m \u0111\u00f3 ngay l\u1eadp t\u1ee9c.<\/p>\n","protected":false},"excerpt":{"rendered":"

C\u00f3 bao gi\u1edd b\u1ea1n b\u1ecb kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 c\u1eeda h\u00e0ng, v\u1ec1 nh\u00e2n vi\u00ean, v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n ch\u01b0a? C\u00f3 th\u1ec3 c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 kinh doanh r\u1ea5t l\u00e2u v\u00e0 b\u1ea1n c\u00f3 nhi\u1ec1u kinh nghi\u1ec7m trong kinh doanh. Tuy nhi\u00ean ch\u01b0a ch\u1eafc c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 tr\u00e1nh […]\n","protected":false},"author":101014,"featured_media":4109,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[100,6],"tags":[298,297,296],"yoast_head":"\nL\u00e0m th\u1ebf n\u00e0o khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n? - SUNO.vn Blog<\/title>\n<meta name=\"description\" content=\"B\u1ea1n \u0111\u00e3 t\u1eebng b\u1ecb kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n? B\u1ea1n kh\u00f4ng bi\u1ebft ph\u1ea3i l\u00e0m th\u1ebf n\u00e0o khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n? V\u00e0 k\u1ebft qu\u1ea3 l\u00e0 b\u1ea1n d\u1ea7n m\u1ea5t \u0111i kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/doi-pho-nhu-the-nao-voi-nhung-loi-phan-nan-tu-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u00e0m th\u1ebf n\u00e0o khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n? - SUNO.vn Blog\" \/>\n<meta property=\"og:description\" content=\"B\u1ea1n \u0111\u00e3 t\u1eebng b\u1ecb kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n? B\u1ea1n kh\u00f4ng bi\u1ebft ph\u1ea3i l\u00e0m th\u1ebf n\u00e0o khi kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n? 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