{"id":3259,"date":"2016-04-26T09:00:16","date_gmt":"2016-04-26T02:00:16","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=3259"},"modified":"2016-08-19T14:29:01","modified_gmt":"2016-08-19T07:29:01","slug":"hay-bien-khach-hang-thanh-khach-hang-than-thiet","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/hay-bien-khach-hang-thanh-khach-hang-than-thiet\/","title":{"rendered":"H\u00e3y bi\u1ebfn \u201ckh\u00e1ch h\u00e0ng\u201d th\u00e0nh \u201ckh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft\u201d"},"content":{"rendered":"

Nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh nh\u01b0 \u201cth\u1ebb th\u00e0nh vi\u00ean\u201d, \u201ct\u00edch \u0111i\u1ec3m \u0111\u1ed5i qu\u00e0\u201d, th\u1ebb kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, \u201ctri \u00e2n kh\u00e1ch h\u00e0ng\u201d lu\u00f4n l\u00e0 nh\u1eefng chi\u00eau b\u00e0i hay ho \u0111\u01b0\u1ee3c c\u00e1c nh\u00e3n h\u00e0ng l\u1edbn s\u1eed d\u1ee5ng, m\u1ed9t ph\u1ea7n \u0111\u1ec3 marketing cho th\u01b0\u01a1ng hi\u1ec7u, m\u1ed9t ph\u1ea7n c\u0169ng \u0111\u1ec3 l\u1ea5y l\u00f2ng c\u00e1c v\u1ecb kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh, gi\u1eef \u0111\u01b0\u1ee3c h\u1ecd tr\u1edf th\u00e0nh ngu\u1ed3n kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean, \u0111\u1ea3m b\u1ea3o doanh s\u1ed1 t\u1ed1i thi\u1ec3u cho c\u1eeda h\u00e0ng. <\/em><\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, nh\u1eefng kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean n\u00e0y c\u0169ng ch\u00ednh l\u00e0 ngu\u1ed3n qu\u1ea3ng c\u00e1o<\/a> c\u1ef1c k\u1ef3 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 truy\u1ec1n th\u00f4ng v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ebfn c\u00e1c kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n

Tuy nhi\u00ean, d\u00f9 \u201cchi\u00eau\u201d n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ea5t hi\u1ec7u qu\u1ea3 v\u1edbi c\u00e1c nh\u00e3n h\u00e0ng, nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u l\u1edbn th\u00ec h\u1ea7u nh\u01b0 v\u1edbi c\u00e1c c\u1eeda h\u00e0ng, chu\u1ed7i c\u1eeda h\u00e0ng nh\u1ecf l\u1ebb, \u201ckh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft\u201d d\u01b0\u1eddng nh\u01b0 v\u1eabn ch\u01b0a c\u00f3 m\u1ed9t l\u1ee3i \u00edch c\u1ee5 th\u1ec3 n\u00e0o. Ph\u1ea7n nhi\u1ec1u, l\u00e0 do c\u00e1c ch\u1ee7 c\u1eeda h\u00e0ng v\u1eabn ngh\u0129 quy m\u00f4 c\u1ee7a m\u00ecnh qu\u00e1 nh\u1ecf, ch\u1ec9 c\u1ea7n \u201cb\u00e1n \u0111\u01b0\u1ee3c bao nhi\u00eau hay bao nhi\u00eau\u201d th\u00f4i, kh\u00f4ng c\u1ea7n ph\u1ea3i l\u00e0m nh\u1eefng vi\u1ec7c r\u01b0\u1eddm r\u00e0 m\u00e0 ch\u01b0a ch\u1eafc s\u1ebd mang l\u1ea1i nhi\u1ec1u doanh s\u1ed1.<\/p>\n

Quan ni\u1ec7m n\u00e0y kh\u00f4ng h\u1eb3n sai, v\u00ec marketing lu\u00f4n l\u00e0 m\u1ed9t th\u1ee9 c\u1ea7n \u0111\u1ea7u t\u01b0 v\u1ec1 l\u00e2u d\u00e0i. B\u00ean c\u1ea1nh \u0111\u00f3, v\u1eabn c\u00f3 m\u1ed9t b\u1ed9 ph\u1eadn c\u00e1c ch\u1ee7 c\u1eeda h\u00e0ng bi\u1ebft v\u1ec1 ngu\u1ed3n l\u1ee3i v\u1ec1 m\u1eb7t l\u00e2u d\u00e0i m\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft mang l\u1ea1i, nh\u01b0ng l\u1ea1i kh\u00f4ng bi\u1ebft c\u00e1ch \u00e1p d\u1ee5ng th\u1ebf n\u00e0o cho hi\u1ec7u qu\u1ea3 v\u1edbi c\u1eeda h\u00e0ng nh\u1ecf c\u1ee7a m\u00ecnh.<\/p>\n

H\u00e3y c\u00f9ng Suno.vn<\/a> l\u00ean \u201cchi\u1ebfn d\u1ecbch\u201d bi\u1ebfn kh\u00e1ch h\u00e0ng th\u00e0nh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, b\u1ea1n nh\u00e9!<\/p>\n

1. X\u00e2y <\/b>d\u1ef1ng quy tr\u00ecnh b\u00e1n h\u00e0ng r\u00f5 r\u00e0ng<\/b><\/h3>\n

N\u1ebfu kh\u00e1ch h\u00e0ng g\u1eb7p l\u1ea5n c\u1ea5n trong quy tr\u00ecnh mua b\u00e1n, \u0111\u1ed5i tr\u1ea3, b\u1ea3o h\u00e0nh v.v\u2026 c\u1ee7a c\u1eeda h\u00e0ng b\u1ea1n, th\u00ec 70% l\u00e0 h\u1ecd s\u1ebd kh\u00f4ng quay l\u1ea1i v\u1edbi b\u1ea1n n\u1eefa d\u00f9 c\u00e1ch th\u1ee9c x\u1eed l\u00fd c\u00f3 t\u1ed1t hay h\u00e0ng ho\u00e1 c\u00f3 b\u1ec1n, \u0111\u1eb9p \u0111\u1ebfn th\u1ebf n\u00e0o \u0111i n\u1eefa. Do \u0111\u00f3, t\u1ea1o m\u1ed9t quy tr\u00ecnh mua b\u00e1n h\u00e0ng th\u1eadt k\u1ef9 l\u01b0\u1ee1ng, chi ti\u1ebft v\u00e0 h\u1ea1n ch\u1ebf t\u1ed1i \u0111\u00e1 c\u00e1c ph\u00e1t sinh x\u1ea5u l\u00e0 vi\u1ec7c \u0111\u1ea7u ti\u00ean \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng quay l\u1ea1i, v\u00e0 quay l\u1ea1i th\u00eam nhi\u1ec1u l\u1ea7n n\u1eefa.<\/p>\n

\"c\u1ea7n<\/p>\n

2. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u01b0a bao gi\u1edd l\u00e0 th\u1eeba<\/b><\/h3>\n

C\u00f3 th\u1ec3 b\u1ea1n s\u1ebd t\u1ed1n m\u1ed9t ph\u1ea7n ng\u00e2n s\u00e1ch nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nh\u01b0ng vi\u1ec7c n\u00e0y ch\u01b0a bao gi\u1edd l\u00e0 v\u00f4 \u00edch. V\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng b\u1ea1n b\u1ecf c\u00f4ng ch\u0103m s\u00f3c t\u1ed1t, c\u00f3 th\u1ec3 mang \u0111\u1ebfn ngu\u1ed3n kh\u00e1ch m\u00e0 b\u1ea1n kh\u00f4ng ng\u1edd \u0111\u1ebfn.<\/p>\n

H\u00e3y s\u1eed d\u1ee5ng c\u00e1c phi\u1ebfu kh\u1ea3o s\u00e1t m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 h\u1ecfi th\u0103m \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, \u201cs\u1eb5n ti\u1ec7n\u201d gi\u1edbi thi\u1ec7u c\u00e1c m\u1eb7t h\u00e0ng m\u1edbi, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i d\u00e0nh ri\u00eang cho h\u1ecd, hi\u1ec7u qu\u1ea3 s\u1ebd lu\u00f4n r\u1ea5t tuy\u1ec7t v\u1eddi.<\/p>\n

3. Kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

Chuy\u1ec7n s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n t\u1ed1t, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n ok v\u00e0 kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u cho b\u1ea1n b\u00e8 c\u1ee7a h\u1ecd \u0111\u1ebfn v\u1edbi c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 chuy\u1ec7n c\u1ef1c k\u1ef3 t\u1ed1t. Tuy nhi\u00ean, \u0111\u00f4i khi \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n chuy\u1ec7n \u0111\u00f3 c\u0169ng l\u00e0 kh\u00e1 hi\u1ebfm hoi n\u1ebfu kh\u00f4ng ph\u1ea3i b\u1ea1n b\u00e8 h\u1ecd ch\u1ee7 \u0111\u1ed9ng h\u1ecfi. Do \u0111\u00f3, b\u1ea1n c\u1ea7n c\u00f3 nh\u1eefng \u201ckhuy\u1ebfn m\u00e3i\u201d nho nh\u1ecf \u0111\u1ec3 k\u00edch th\u00edch s\u1ef1 chia s\u1ebb c\u1ee7a h\u1ecd. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m % khi gi\u1edbi thi\u1ec7u kh\u00e1ch h\u00e0ng m\u1edbi d\u00e0nh cho c\u00e1c kh\u00e1ch h\u00e0ng c\u0169 s\u1ebd l\u00e0 \u201cchi\u00eau b\u00e0i\u201d hi\u1ec7u qu\u1ea3 m\u00e0 b\u1ea1n n\u00ean \u00e1p d\u1ee5ng th\u01b0\u1eddng xuy\u00ean.<\/p>\n

4. Hi\u1ec3u v\u00e0 \u201cnh\u1edb\u201d kh\u00e1ch h\u00e0ng.<\/b><\/h3>\n

Ai c\u0169ng th\u00edch c\u1ea3m gi\u00e1c m\u00ecng l\u00e0 ng\u01b0\u1eddi \u201cquan tr\u1ecdng\u201d. Vi\u1ec7c kh\u1ea3o s\u00e1t, ghi nh\u1edb v\u00e0 l\u01b0u tr\u1eef nh\u1eefng s\u1edf th\u00edch, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 g\u1ee3i l\u1ea1i nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 cho h\u1ecd s\u1ebd l\u00e0m h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng v\u00e0 y\u00eau th\u00edch c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n h\u01a1n.<\/p>\n

\"product1\"<\/p>\n

M\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n v\u00e0 ti\u1ec7n \u00edch h\u01a1n \u0111\u1ec3 l\u01b0u tr\u1eef \u0111\u01b0\u1ee3c danh s\u00e1ch nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft l\u00e0 s\u1eed d\u1ee5ng Ph\u1ea7n M\u1ec1m Qu\u1ea3n L\u00fd B\u00e1n H\u00e0ng<\/a>. Qua \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 l\u01b0u tr\u1eef \u0111\u01b0\u1ee3c th\u00f4ng tin chi ti\u1ebft v\u1ec1 kh\u00e1ch h\u00e0ng, c\u00e1c \u0111\u01a1n h\u00e0ng h\u1ecd \u0111\u00e3 mua \u1edf c\u1eeda h\u00e0ng b\u1ea1n c\u00f3 c\u00f3 ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c h\u1ee3p l\u00fd.<\/p>\n

5. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh d\u00e0nh ri\u00eang cho kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/b><\/h3>\n

T\u1ea1o th\u1ebb \u01b0u \u0111\u00e3i, phi\u1ebfu t\u00edch \u0111i\u1ec3m .v.v\u2026 kh\u00f4ng nh\u1eefng gi\u00fap kh\u00e1ch h\u00e0ng nh\u1edb \u0111\u1ebfn c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n v\u00e0 c\u00f3 \u1ea5n t\u01b0\u1ee3ng t\u1ed1t m\u00e0 c\u00f2n k\u00edch th\u00edch h\u1ecd mua s\u1eafm nhi\u1ec1u h\u01a1n \u0111\u1ec3 t\u00edch \u0111i\u1ec3m v\u00e0 nh\u1eadn nh\u1eefng khuy\u1ebfn m\u00e3i l\u1edbn h\u01a1n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a b\u1ea1n t\u0103ng l\u00ean \u0111\u00e1ng k\u1ec3.<\/p>\n","protected":false},"excerpt":{"rendered":"

Nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh nh\u01b0 \u201cth\u1ebb th\u00e0nh vi\u00ean\u201d, \u201ct\u00edch \u0111i\u1ec3m \u0111\u1ed5i qu\u00e0\u201d, th\u1ebb kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, \u201ctri \u00e2n kh\u00e1ch h\u00e0ng\u201d lu\u00f4n l\u00e0 nh\u1eefng chi\u00eau b\u00e0i hay ho \u0111\u01b0\u1ee3c c\u00e1c nh\u00e3n h\u00e0ng l\u1edbn s\u1eed d\u1ee5ng, m\u1ed9t ph\u1ea7n \u0111\u1ec3 marketing cho th\u01b0\u01a1ng hi\u1ec7u, m\u1ed9t ph\u1ea7n c\u0169ng \u0111\u1ec3 l\u1ea5y l\u00f2ng c\u00e1c v\u1ecb kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh, gi\u1eef \u0111\u01b0\u1ee3c […]\n","protected":false},"author":101023,"featured_media":3263,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[77,46,5,6,54],"tags":[11,130,131,132,133],"yoast_head":"\nBi\u1ebfn \u201ckh\u00e1ch h\u00e0ng\u201d th\u00e0nh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft - Suno.vn<\/title>\n<meta name=\"description\" content=\"Nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh nh\u01b0 \u201cth\u1ebb th\u00e0nh vi\u00ean\u201d, \u201ct\u00edch \u0111i\u1ec3m \u0111\u1ed5i qu\u00e0\u201d, th\u1ebb kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, \u201ctri \u00e2n kh\u00e1ch h\u00e0ng\u201d lu\u00f4n l\u00e0 nh\u1eefng chi\u00eau b\u00e0i hay ho \u0111\u1ec3 gi\u1eef kh\u00e1ch\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/hay-bien-khach-hang-thanh-khach-hang-than-thiet\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bi\u1ebfn \u201ckh\u00e1ch h\u00e0ng\u201d th\u00e0nh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft - 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