{"id":119110,"date":"2020-04-14T18:16:29","date_gmt":"2020-04-14T11:16:29","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=119110"},"modified":"2020-04-16T12:02:03","modified_gmt":"2020-04-16T05:02:03","slug":"phai-lam-sao-khi-khach-hang-che-gia-mac","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/phai-lam-sao-khi-khach-hang-che-gia-mac\/","title":{"rendered":"Ph\u1ea3i l\u00e0m sao khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc?"},"content":{"rendered":"\n

Trong kinh doanh ch\u1eafc ch\u1eafn b\u1ea1n kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi vi\u1ec7c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i hay ph\u00e0n n\u00e0n v\u1ec1 gi\u00e1 c\u1ea3 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. V\u1eady khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc th\u00ec b\u1ea1n s\u1ebd x\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o? <\/strong>Ch\u1ea5p nh\u1eadn th\u1ecfa hi\u1ec7p gi\u1ea3m gi\u00e1 s\u1ea3n ph\u1ea9m \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng? Hay t\u00ecm ra nh\u1eefng gi\u1ea3i ph\u00e1p x\u1eed l\u00fd v\u1eeba ph\u00f9 h\u1ee3p, v\u1eeba kh\u00e9o l\u00e9o \u0111\u1ec3 kh\u00f4ng l\u00e0m m\u1ea5t l\u00f2ng kh\u00e1ch h\u00e0ng m\u00e0 v\u1eabn b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng.<\/em> <\/p>\n\n\n\n

\"Ph\u1ea3i
Ph\u1ea3i l\u00e0m sao khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc v\u00e0 t\u1eeb ch\u1ed1i mua h\u00e0ng?<\/strong><\/em><\/figcaption><\/figure><\/div>\n\n\n\n

C\u00e1ch x\u1eed l\u00fd \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc c\u1ea7n r\u1ea5t nhi\u1ec1u k\u1ef9 n\u0103ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc gi\u00fap b\u1ea1n x\u1eed l\u00fd khi g\u1eb7p ph\u1ea3i t\u00ecnh hu\u1ed1ng n\u00e0y. SUNO<\/a> hy v\u1ecdng b\u00e0i vi\u1ebft s\u1ebd gi\u00fap \u00edch th\u00eam cho b\u1ea1n trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n thuy\u1ebft ph\u1ee5c kh\u00e1ch mua h\u00e0ng. <\/em><\/p>\n\n\n\n

B\u01b0\u1edbc 1: Im l\u1eb7ng, l\u1eafng nghe ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u1edbi th\u00e1i \u0111\u1ed9 t\u00f4n tr\u1ecdng.<\/strong><\/h2>\n\n\n\n

Kh\u00f4ng ri\u00eang g\u00ec \u1edf l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng m\u00e0 v\u1edbi h\u1ea7u h\u1ebft c\u00e1c ho\u00e0n c\u1ea3nh trong cu\u1ed9c s\u1ed1ng, k\u1ef9 n\u0103ng im l\u1eb7ng l\u1eafng nghe lu\u00f4n \u0111\u01b0\u1ee3c nhi\u1ec1u chuy\u00ean gia khuy\u00ean d\u00f9ng \u0111\u1ec3 \u00e1p d\u1ee5ng trong nhi\u1ec1u t\u00ecnh hu\u1ed1ng. Ch\u00ednh v\u00ec th\u1ebf im l\u1eb7ng, l\u1eafng nghe ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng v\u1edbi th\u00e1i \u0111\u1ed9 t\u00f4n tr\u1ecdng l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u1ebfu kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc.<\/p>\n\n\n\n

\u00d4ng John Browne, nguy\u00ean T\u1ed5ng Gi\u00e1m \u0111\u1ed1c c\u1ee7a t\u1eadp \u0111o\u00e0n d\u1ea7u kh\u00ed BP \u0111\u00e3 t\u1eebng n\u00f3i: \u201cph\u1ea3i bi\u1ebft n\u00f3i \u00edt nghe nhi\u1ec1u!\u201d. R\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng l\u1eafng nghe l\u00e0 c\u1ea3 m\u1ed9t ngh\u1ec7 thu\u1eadt, \u0111\u00f3 kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 nghe qua. N\u00f3 \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi nghe ph\u1ea3i bi\u1ebft ch\u1ee7 \u0111\u1ed9ng trong bu\u1ed5i n\u00f3i chuy\u1ec7n c\u0169ng nh\u01b0 bi\u1ebft c\u00e1ch k\u1ebft h\u1ee3p m\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng s\u1ed1ng v\u00e0 k\u0129 thu\u1eadt nh\u1ea5t \u0111\u1ecbnh<\/p>\n\n\n\n

Xem x\u00e9t nh\u1eefng \u00fd ki\u1ebfn c\u1ee7a h\u1ecd th\u1eadt k\u1ef9 l\u01b0\u1ee1ng, kh\u00f4ng n\u00ean \u0111\u00e1nh gi\u00e1 th\u1ea5p hay t\u1ecf ra coi th\u01b0\u1eddng nh\u1eefng g\u00ec b\u1ea1n \u0111ang nghe, v\u1ebb m\u1eb7t c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c l\u1ed9 s\u1ef1 thi\u1ebfu t\u00f4n tr\u1ecdng. D\u0129 nhi\u00ean b\u1ea1n kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i \u0111\u1ed3ng \u00fd v\u1edbi m\u1ecdi vi\u1ec7c h\u1ecd n\u00f3i, nh\u01b0ng h\u00e3y \u0111\u1ee3i cho \u0111\u1ebfn khi h\u1ecd tr\u00ecnh b\u00e0y h\u1ebft quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh. <\/p>\n\n\n\n

\u0110\u00e2y l\u00e0 b\u01b0\u1edbc c\u01a1 b\u1ea3n \u0111\u1ea7u ti\u00ean r\u00fat ng\u1eafn kho\u1ea3ng c\u00e1ch gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng. Qua \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd d\u1ea7n c\u1edfi m\u1edf h\u01a1n trong v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd v\u00e0 nh\u1edd \u0111\u00f3 m\u00e0 \u0111\u1ecbnh ra \u0111\u01b0\u1ee3c ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ti\u1ebfp theo.<\/p>\n\n\n\n

B\u01b0\u1edbc 2: H\u00e3y xoa d\u1ecbu s\u1ef1 n\u1ed5i n\u00f3ng, nghi ng\u1edd c\u1ee7a kh\u00e1ch h\u00e0ng.<\/strong><\/h2>\n\n\n\n

S\u1ef1 \u0111\u1ed3ng c\u1ea3m quan tr\u1ecdng h\u01a1n s\u1ef1 l\u1ecbch s\u1ef1, \u0111\u00f3 l\u00e0 ngh\u1ec7 thu\u1eadt l\u00e0m gi\u1ea3m n\u1ed7i bu\u1ed3n c\u1ee7a ai \u0111\u00f3. B\u1eb1ng c\u00e1ch khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y c\u1ea3m x\u00fac c\u1ee7a h\u1ecd l\u00e0 d\u1ec5 hi\u1ec3u v\u00e0 “\u0111\u00fang”, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn v\u1edbi h\u1ecd h\u01a1n. B\u1ea1n c\u1ea7n l\u00e0m cho h\u1ecd th\u1ea5y l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec h\u1ecd \u0111ang tr\u1ea3i qua. V\u1eady v\u00ec sao ch\u00fang ta l\u1ea1i th\u01b0\u1eddng n\u00e9 tr\u00e1nh s\u1ef1 c\u1ea3m th\u00f4ng? Ch\u00fang ta tr\u00e1nh n\u00f3 b\u1edfi ta s\u1ee3 b\u1ecb nh\u1ea7m l\u1eabn \u0111\u1ed3ng c\u1ea3m v\u1edbi th\u1eeba nh\u1eadn h\u00e0nh vi sai tr\u00e1i.<\/p>\n\n\n\n

Ch\u00fang ta lo s\u1ee3 n\u1ebfu m\u00ecnh th\u1eeba nh\u1eadn s\u1ef1 t\u1ee9c gi\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng ngh\u0129a r\u1eb1ng \u0111ang \u0111\u1ed5 l\u1ed7i cho ch\u00ednh m\u00ecnh v\u00e0 l\u00e0m x\u1ea5u h\u00ecnh \u1ea3nh c\u00f4ng ty. Th\u1eadt ra, vi\u1ec7c c\u00f3 th\u1ec3 \u0111\u1ed3ng c\u1ea3m v\u1edbi c\u1ea3m gi\u00e1c ti\u00eau c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1eef b\u00ecnh t\u0129nh, bi\u1ebft l\u1eafng nghe, v\u1eadn d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, t\u00edch c\u1ef1c c\u1ea3m th\u00f4ng… l\u00e0 nh\u1eefng m\u1eb9o \u0111\u1ec3 gi\u00fap b\u1ea1n \u0111\u1ed1i ph\u00f3 khi kh\u00e1ch h\u00e0ng gi\u1eadn d\u1eef. N\u00f3 gi\u00fap xoa d\u1ecbu s\u1ef1 n\u1ed5i n\u00f3ng, nghi ng\u1edd c\u1ee7a kh\u00e1ch h\u00e0ng. <\/p>\n\n\n\n

B\u1ea1n h\u00e3y tin r\u1eb1ng b\u1eb1ng th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh c\u1ee7a m\u00ecnh b\u1ea1n c\u00f3 th\u1ec3 h\u00f3a gi\u1ea3i t\u00ecnh th\u1ebf kh\u00f3 kh\u0103n. T\u1eeb \u0111\u00f3, h\u01b0\u1edbng c\u00e2u chuy\u1ec7n \u201ckh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc\u201d \u0111\u1ebfn h\u1ed3i k\u1ebft c\u00f3 l\u1ee3i nh\u1ea5t cho m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng nh\u01b0 b\u1ea1n. \u0110\u1ed3ng th\u1eddi c\u0169ng kh\u1eb3ng \u0111\u1ecbnh th\u00eam m\u1ed9t b\u01b0\u1edbc m\u1edbi v\u1ec1 s\u1ef1 chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n trong m\u1eaft nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh.<\/p>\n\n\n\n

B\u01b0\u1edbc 3: X\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n<\/strong><\/h2>\n\n\n\n

Khi \u0111\u1ed1i m\u1eb7t v\u1edbi m\u1ed9t v\u1ea5n \u0111\u1ec1, m\u1ed9t nh\u00e0 ph\u00e2n t\u00edch gi\u1ecfi c\u1ea7n bi\u1ebft l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3 tri\u1ec7t \u0111\u1ec3. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3 c\u1ea7n ph\u1ea3i nh\u00ecn nh\u1eadn ch\u00ednh x\u00e1c v\u1ea5n \u0111\u1ec1, ph\u00e2n t\u00edch v\u00e0 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p. Tuy nhi\u00ean, n\u1ebfu ch\u1ec9 nh\u00ecn nh\u1eadn v\u1ea5n \u0111\u1ec1 theo c\u1ea3m t\u00ednh, \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean c\u00e1c y\u1ebfu t\u1ed1 b\u1ec1 m\u1eb7t. B\u1ea1n r\u1ea5t d\u1ec5 b\u1ecf s\u00f3t c\u00e1c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 v\u00e0 quan tr\u1ecdng, d\u1eabn \u0111\u1ebfn c\u00e1c quy\u1ebft \u0111\u1ecbnh h\u1eddi h\u1ee3t, thi\u1ebfu tri\u1ec7t \u0111\u1ec3. <\/p>\n\n\n\n

Do v\u1eady, n\u1ebfu kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 \u0111\u1eaft b\u1ea1n c\u1ea7n h\u1ecfi kh\u00e1ch t\u1ea1i sao l\u1ea1i ngh\u0129 l\u00e0 gi\u00e1 \u0111\u1eaft? T\u00ecm hi\u1ec3u \u0111\u00fang nguy\u00ean nh\u00e2n v\u00ec \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ec3 b\u1ea1n x\u1eed l\u00fd t\u1ed1t t\u00ecnh hu\u1ed1ng khi kh\u00e1ch h\u00e0ng ch\u00ea \u0111\u1eaft \u0111\u00f3 l\u00e0 c\u1ea7n t\u00ecm \u0111\u00fang nguy\u00ean nh\u00e2n t\u1ea1i sao th\u00ec m\u1edbi gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

C\u1ea7n ph\u1ea3i \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi mang t\u00ednh bao qu\u00e1t v\u00e0 quan t\u00e2m t\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0: \u201cB\u1ea1n \u0111ang b\u0103n kho\u0103n v\u1ec1 gi\u00e1 s\u1ea3n ph\u1ea9m qu\u00e1 cao hay l\u00e0 v\u00ec l\u00fd do n\u00e0o kh\u00e1c?\u201d. Ho\u1eb7c \u201cT\u1ea1i sao b\u1ea1n l\u1ea1i ngh\u0129 s\u1ea3n ph\u1ea9m n\u00e0y c\u00f3 gi\u00e1 cao nh\u1ec9, cho m\u00ecnh bi\u1ebft l\u00fd do c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c kh\u00f4ng?\u201d H\u00e3y x\u1eed l\u00fd nh\u1eefng y\u1ebfu t\u1ed1 \u0111\u00f3 tr\u01b0\u1edbc khi \u0111\u1ec1 c\u1eadp \u0111\u1ebfn gi\u00e1 c\u1ea3 v\u00ec vi\u1ec7c th\u01b0\u01a1ng l\u01b0\u1ee3ng gi\u00e1 s\u1ebd ch\u1eb3ng c\u00f3 \u00fd ngh\u0129a g\u00ec n\u1ebfu n\u00fat th\u1eaft t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c th\u00e1o g\u1ee1.<\/p>\n\n\n\n

B\u01b0\u1edbc 4: Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/strong><\/h2>\n\n\n\n

\u0110\u1ebfn b\u01b0\u1edbc n\u00e0y, s\u1ebd c\u00f3 c\u00e1c t\u00ecnh hu\u1ed1ng nh\u01b0 sau:<\/p>\n\n\n\n

Kh\u00e1ch h\u00e0ng nghi ng\u1edd s\u1ea3n ph\u1ea9m b\u00e1n \u0111\u1eaft<\/strong>: <\/h4>\n\n\n\n

\u0110\u00f4i khi kh\u00e1ch h\u00e0ng v\u00ec kh\u00f4ng th\u00edch s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n nh\u01b0ng kh\u00f4ng mu\u1ed1n n\u00f3i th\u1eb3ng ra l\u00e0 kh\u00f4ng th\u00edch th\u00ec h\u1ecd s\u1ebd t\u00ecm m\u1ed9t l\u00fd do \u201ch\u1ee3p l\u00fd\u201d h\u01a1n \u0111\u1ec3 tr\u1ea3 l\u1eddi nh\u01b0 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111\u1eaft qu\u00e1 n\u00ean kh\u00f4ng mua. L\u00fac n\u00e0y, c\u00e1ch \u0111\u01a1n gi\u1ea3n nh\u1ea5t gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 v\u00ec sao gi\u00e1 th\u00e0nh s\u1ea3n ph\u1ea9m cao, \u0111\u00f3 l\u00e0 ch\u1ee7 \u0111\u1ed9ng g\u1ee3i \u00fd \u0111\u1ec3 c\u00f9ng nhau t\u00ecm ra m\u1ed9t v\u00e0i h\u01b0\u1edbng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i. <\/p>\n\n\n\n

N\u1ebfu nh\u01b0 kh\u00f4ng thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u1edf ph\u01b0\u01a1ng di\u1ec7n t\u00ednh to\u00e1n gi\u00e1 s\u1ea3n ph\u1ea9m th\u00ec b\u1ea1n h\u00e3y thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng t\u1eeb nh\u1eefng l\u1ee3i \u00edch nh\u1ecf nh\u1ea5t nh\u01b0: v\u1ec1 thi\u1ebft k\u1ebf c\u1ee7a s\u1ea3n ph\u1ea9m, v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u s\u1ea3n ph\u1ea9m, v\u1ec1 \u0111\u1eb3ng c\u1ea5p c\u1ee7a s\u1ea3n ph\u1ea9m\u2026 v\u00e0 n\u00ean \u0111\u1ec1 cao kh\u00e1ch h\u00e0ng, \u0111\u1ec3 h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c r\u1eb1ng ch\u1ec9 s\u1ea3n ph\u1ea9m n\u00e0y m\u1edbi t\u01b0\u01a1ng x\u1ee9ng v\u1edbi \u0111\u1eb3ng c\u1ea5p c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

Kh\u00e1ch h\u00e0ng so s\u00e1nh gi\u00e1 v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n<\/strong>:<\/h4>\n\n\n\n

N\u1ebfu gi\u00e1 s\u1ea3n ph\u1ea9m c\u1ee7a \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh r\u1ebb h\u01a1n c\u1ee7a b\u1ea1n, n\u00ean gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng theo h\u01b0\u1edbng \u201cti\u1ec1n n\u00e0o c\u1ee7a n\u1ea5y\u201d v\u00e0 ph\u00e2n t\u00edch cho h\u1ecd hi\u1ec3u v\u00ec sao s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n so v\u1edbi \u0111\u1ed1i th\u1ee7. V\u00ed d\u1ee5 gi\u00e1 th\u00e0nh cao ph\u1ee5 thu\u1ed9c v\u00e0o c\u00f4ng d\u1ee5ng v\u00e0 ch\u1ee9c n\u0103ng \u0111i k\u00e8m c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c ph\u00e2n t\u00edch \u01b0u \u0111i\u1ec3m s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh \u0111\u1ec3 so s\u00e1nh v\u1edbi c\u00e1c nh\u01b0\u1ee3c \u0111i\u1ec3m s\u1ea3n ph\u1ea9m c\u1ee7a \u0111\u1ed1i th\u1ee7 ch\u1eb3ng h\u1ea1n.<\/p>\n\n\n\n

So s\u00e1nh ch\u1ea5t l\u01b0\u1ee3ng v\u1edbi gi\u00e1<\/strong>:<\/h4>\n\n\n\n

Khi kh\u00f4ng c\u00f2n l\u00fd do g\u00ec \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m b\u00ean b\u1ea1n l\u00e0 \u0111\u1eaft, kh\u00e1ch h\u00e0ng s\u1ebd quay sang so s\u00e1nh ch\u1ea5t l\u01b0\u1ee3ng v\u1edbi gi\u00e1, khi \u0111\u00f3 b\u1ea1n c\u1ea7n v\u1eadn d\u1ee5ng nh\u1eefng ki\u1ebfn th\u1ee9c c\u1ee7a m\u00ecnh v\u1ec1 s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c \u01b0u \u0111i\u1ec3m c\u0169ng nh\u01b0 nh\u1eefng g\u00ec m\u00e0 s\u1ea3n ph\u1ea9m b\u1ea1n c\u00f3 \u0111\u1ec3 l\u00e0m n\u1ed5i b\u1eadt v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng x\u1ee9ng gi\u1eefa ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 gi\u00e1 th\u00e0nh s\u1ea3n ph\u1ea9m, t\u1eeb \u0111\u00f3 gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 h\u01a1n v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd \u0111ang th\u1eafc m\u1eafc. <\/p>\n\n\n\n

Tuy nhi\u00ean \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u01b0 mong \u0111\u1ee3i, \u0111i\u1ec1u \u0111\u1ea7u\u00a0ti\u00ean b\u1ea1n c\u1ea7n t\u1ecf ra \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ef1 vi\u1ec7c \u0111\u00f3 v\u00e0 d\u1ea7n t\u00ecm h\u01b0\u1edbng x\u1eed l\u00fd \u0111\u1ebfn \u01b0u \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m, v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y m\u1ec1m m\u1ecfng, tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p g\u00e2y tranh c\u00e3i gi\u1eefa m\u00ecnh v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

B\u01b0\u1edbc 5: Ti\u1ebfp t\u1ee5c b\u00e1n h\u00e0ng l\u1ea7n 2.<\/strong><\/h2>\n\n\n\n

Sau khi ho\u00e0n th\u00e0nh vi\u1ec7c ch\u1ed1t \u0111\u01a1n h\u00e0ng, h\u00e3y l\u1eadp k\u1ebf ho\u1ea1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 v\u00e0 bi\u1ebfn h\u1ecd th\u00e0nh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a c\u1eeda h\u00e0ng. \u0110\u1eebng qu\u00ean 80% doanh thu c\u00f3 \u0111\u01b0\u1ee3c l\u00e0 nh\u1edd v\u00e0o kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n\n\n\n

H\u00e3y h\u1ecfi th\u0103m qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 l\u1ea5y \u00fd ki\u1ebfn v\u1ec1 s\u1ea3n ph\u1ea9m, t\u1eb7ng qu\u00e0 nh\u00e2n ng\u00e0y sinh nh\u1eadt kh\u00e1ch h\u00e0ng,\u2026 \u0111\u1ec3 h\u1ecd c\u1ea3m th\u1ea5y s\u1ef1 g\u1eafn k\u1ebft gi\u1eefa ng\u01b0\u1eddi b\u00e1n v\u00e0 ng\u01b0\u1eddi mua qua \u0111\u00f3 g\u00e2y d\u1ef1ng t\u1ed1t ni\u1ec1m tin v\u00e0 ti\u1ebfp t\u1ee5c b\u00e1n h\u00e0ng l\u1ea7n hai. Khi kh\u00e1ch kh\u00f4ng c\u00f2n b\u0103n kho\u0103n v\u1ec1 gi\u00e1 th\u00ec ti\u1ebfp t\u1ee5c b\u00e1n h\u00e0ng v\u00e0 d\u1ef1a v\u00e0o l\u1ee3i th\u1ebf (n\u1ebfu c\u00f3) \u1edf m\u1ea5y b\u01b0\u1edbc tr\u00ean \u0111\u1ec3 gia t\u0103ng hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng.<\/p>\n\n\n\n

Nh\u01b0 v\u1eady, n\u1ebfu kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 <\/strong>m\u1eafc th\u00ec \u0111\u1eebng v\u1ed9i lo l\u1eafng v\u00e0 thi\u1ebfu t\u1ef1 tin, h\u00e3y b\u00ecnh t\u0129nh \u0111\u1ec3 t\u00ecm hi\u1ec3u xem t\u1ea1i sao kh\u00e1ch h\u00e0ng l\u1ea1i ch\u00ea gi\u00e1 \u0111\u1eaft r\u1ed3i t\u1eeb t\u1eeb th\u00e1o g\u1ee1 nh\u1eefng kh\u00fac m\u1eafc \u0111\u00f3 cho h\u1ecd. Khi \u0111\u00f3, ch\u1eb3ng kh\u00e1c g\u00ec b\u1ea1n \u0111ang bi\u1ebfn nh\u1eefng th\u1eed th\u00e1ch tr\u1edf th\u00e0nh c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m, v\u1ec1 c\u00f4ng ty, v\u1ec1 d\u1ecbch v\u1ee5\u2026c\u1ee7a b\u1ea1n. N\u1ebfu b\u1ea1n l\u00e0m \u0111\u01b0\u1ee3c nh\u01b0 v\u1eady th\u00ec trong m\u1eaft m\u1ecdi ng\u01b0\u1eddi b\u1ea1n th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng gi\u1ecfi.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Trong kinh doanh ch\u1eafc ch\u1eafn b\u1ea1n kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi vi\u1ec7c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i hay ph\u00e0n n\u00e0n v\u1ec1 gi\u00e1 c\u1ea3 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. V\u1eady khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc th\u00ec b\u1ea1n s\u1ebd x\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n","protected":false},"author":101019,"featured_media":119131,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[77,100],"tags":[242,981,11,1402],"yoast_head":"\nPh\u1ea3i l\u00e0m sao khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc? - SUNO.vn Blog<\/title>\n<meta name=\"description\" content=\"Khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc th\u00ec b\u1ea1n s\u1ebd x\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o? H\u00e3y xem c\u00e1c k\u1ef9 n\u0103ng d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 gi\u00fap \u00edch cho b\u1ea1n trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n thuy\u1ebft ph\u1ee5c kh\u00e1ch mua h\u00e0ng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/phai-lam-sao-khi-khach-hang-che-gia-mac\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ph\u1ea3i l\u00e0m sao khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc? - SUNO.vn Blog\" \/>\n<meta property=\"og:description\" content=\"Khi kh\u00e1ch h\u00e0ng ch\u00ea gi\u00e1 m\u1eafc th\u00ec b\u1ea1n s\u1ebd x\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o? 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