{"id":115724,"date":"2019-03-19T10:28:08","date_gmt":"2019-03-19T03:28:08","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=115724"},"modified":"2019-03-20T10:06:57","modified_gmt":"2019-03-20T03:06:57","slug":"7-vi-du-ve-dich-vu-khach-hang-tot-trong-nganh-ban-le-va-cach-ap-dung-chung","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/7-vi-du-ve-dich-vu-khach-hang-tot-trong-nganh-ban-le-va-cach-ap-dung-chung\/","title":{"rendered":"7 v\u00ed d\u1ee5 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t trong ng\u00e0nh b\u00e1n l\u1ebb v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng ch\u00fang"},"content":{"rendered":"\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t lu\u00f4n l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t gi\u00fap t\u1ea1o d\u1ef1ng th\u00e0nh c\u00f4ng trong ng\u00e0nh d\u1ecbch v\u1ee5 b\u00e1n l\u1ebb. Nh\u01b0ng nh\u01b0 th\u1ebf n\u00e0o m\u1edbi l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t, m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, th\u1eadm ch\u00ed l\u00e0 tuy\u1ec7t v\u1eddi? <\/em><\/p>\n\n\n\n

N\u1ebfu nh\u01b0 b\u1ea1n \u0111ang b\u1ed1i r\u1ed1i v\u1ec1 c\u00e2u h\u1ecfi n\u00e0y th\u00ec h\u00e3y \u0111\u1ec3 <\/em>SUNO<\/em><\/a> cung c\u1ea5p cho b\u1ea1n 7 v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t v\u00e0 th\u00e0nh c\u00f4ng trong ng\u00e0nh b\u00e1n l\u1ebb, c\u00f9ng v\u1edbi c\u00e1ch \u00e1p d\u1ee5ng ch\u00fang.<\/em><\/p>\n\n\n\n

\"Nh\u01b0
Nh\u01b0 th\u1ebf n\u00e0o m\u1edbi l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t?<\/strong><\/em><\/figcaption><\/figure><\/div>\n\n\n\n

1<\/strong>. Lu\u00f4n ghi nh\u1edb kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft v\u00e0 l\u00e0m h\u00e0i l\u00f2ng h\u1ecd:<\/strong>
<\/h2>\n\n\n\n

G\u00e2y ng\u1ea1c nhi\u00ean v\u00e0 l\u00e0m kh\u00e1ch h\u00e0ng th\u00edch th\u00fa, h\u00e0i l\u00f2ng ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 t\u1ea1o n\u00ean m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t. \u0110\u1ed1i v\u1edbi m\u1ed9t c\u1eeda h\u00e0ng, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean quay l\u1ea1i (kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, trung th\u00e0nh) lu\u00f4n l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng “t\u1ed1t nh\u1ea5t”, mang l\u1ea1i nhi\u1ec1u l\u1ee3i nhu\u1eadn nh\u1ea5t. <\/p>\n\n\n\n

V\u00e0 h\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u1ea7n \u0111\u01b0\u1ee3c \u01b0u ti\u00ean ch\u0103m s\u00f3c nh\u1ea5t. H\u00e3y cho kh\u00e1ch h\u00e0ng th\u1ea5y b\u1ea1n lu\u00f4n nh\u1edb, lu\u00f4n quan t\u00e2m \u0111\u1ebfn h\u1ecd. \u0110\u1ed3ng th\u1eddi l\u00e0m h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c “t\u1ea7m quan tr\u1ecdng” c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi c\u1eeda h\u00e0ng. Nh\u01b0 v\u1eady, h\u1ecd s\u1ebd h\u00e0i l\u00f2ng v\u00e0 g\u1eafn b\u00f3 v\u1edbi c\u1eeda h\u00e0ng h\u01a1n.<\/p>\n\n\n\n

\"Ghi
Ghi nh\u1edb kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft s\u1ebd gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t<\/strong><\/em><\/figcaption><\/figure><\/div>\n\n\n\n

V\u00ed d\u1ee5 th\u1ef1c t\u1ebf:<\/em>
<\/h3>\n\n\n\n

D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0 v\u1eady \u0111\u1ebfn t\u1eeb T-We Tea, m\u1ed9t c\u1eeda h\u00e0ng tr\u00e0 \u1edf San Francisco. V\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng mua h\u00e0ng c\u1ee7a h\u1ecd nhi\u1ec1u l\u1ea7n. Trong nh\u1eefng \u0111\u01a1n \u0111\u1eb7t h\u00e0ng sau \u0111\u00f3, h\u1ecd lu\u00f4n k\u00e8m theo d\u00f2ng ghi ch\u00fa v\u1edbi nh\u1eefng n\u1ed9i dung ng\u1ecdt ng\u00e0o. Ch\u1eb3ng h\u1ea1n nh\u01b0 \u201cHi Francesca! Th\u1eadt \u0111\u00e1ng y\u00eau l\u00e0m sao khi ch\u00fang t\u00f4i l\u1ea1i th\u1ea5y t\u00ean b\u1ea1n tr\u00ean \u0111\u01a1n \u0111\u1eb7t h\u00e0ng! \u1ede \u0111\u00e2y, ch\u00fang t\u00f4i lu\u00f4n nh\u1edb \u0111\u1ebfn b\u1ea1n. V\u00e0 mong b\u1ea1n bi\u1ebft r\u1eb1ng b\u1ea1n ch\u00ednh l\u00e0 \u0111i\u1ec1u tuy\u1ec7t v\u1edbi \u0111\u1ed1i v\u1edbi ch\u00fang t\u00f4i!\u201d<\/p>\n\n\n\n

B\u1eb1ng h\u00e0nh \u0111\u1ed9ng nh\u01b0 v\u1eady, T-We Tea \u0111\u00e3 ho\u00e0n to\u00e0n ghi \u0111i\u1ec3m trong m\u1eaft kh\u00e1ch h\u00e0ng. B\u1edfi v\u00ec kh\u00f4ng ph\u1ea3i b\u1ea5t c\u1ee9 c\u1eeda h\u00e0ng b\u00e1n l\u1ebb n\u00e0o c\u0169ng l\u00e0m \u0111\u01b0\u1ee3c nh\u01b0 v\u1eady, ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng \u0111\u00e3 th\u01b0\u1eddng xuy\u00ean mua s\u1eafm \u1edf \u0111\u00f3. Nh\u1edd \u0111i\u1ec1u n\u00e0y, T-We Tea lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao. L\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u1ecba \u0111i\u1ec3m tuy\u1ec7t v\u1eddi nh\u1ea5t m\u1ed7i khi kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u mua tr\u00e0 ho\u1eb7c u\u1ed1ng tr\u00e0 chi\u1ec1u.<\/p>\n\n\n\n

C\u00e1ch \u00e1p d\u1ee5ng:<\/em>
<\/h3>\n\n\n\n

– L\u01b0u th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong>: ngay khi kh\u00e1ch mua h\u00e0ng l\u1ea7n \u0111\u1ea7u ti\u00ean, h\u00e3y xin th\u00f4ng tin kh\u00e1ch h\u00e0ng (h\u1ecd t\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, ng\u00e0y sinh…) v\u00e0 l\u01b0u l\u1ea1i th\u00f4ng tin \u0111\u00f3 tr\u00ean h\u1ec7 th\u1ed1ng. T\u1ed1t nh\u1ea5t l\u00e0 c\u1eeda h\u00e0ng n\u00ean s\u1eed d\u1ee5ng m\u1ed9t ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng<\/a>. Gi\u00fap l\u01b0u l\u1ea1i m\u1ecdi th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng, nhanh ch\u00f3ng, ti\u1ec7n l\u1ee3i.<\/p>\n\n\n\n

– S\u1eed d\u1ee5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u\nqu\u1ea3<\/strong>: khi m\u00e0 b\u1ea1n \u0111\u00e3 c\u00f3 th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng, h\u00e3y ch\u1eafc ch\u1eafn s\u1eed d\u1ee5ng d\u1eef li\u1ec7u\n\u0111\u00f3 \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t. <\/p>\n\n\n\n

2<\/strong>. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean bi\u1ebft c\u00e1ch Upsell ho\u1eb7c Cross-sell \u0111\u00fang l\u00fac:<\/strong>
<\/h2>\n\n\n\n

C\u00f3\nth\u1ec3 nhi\u1ec1u ng\u01b0\u1eddi ngh\u0129 r\u1eb1ng c\u1ed1 Upsell (b\u00e1n th\u00eam) ho\u1eb7c Cross-sell (b\u00e1n ch\u00e9o) s\u1ebd\nkhi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu. V\u00e2ng, \u0111i\u1ec1u \u0111\u00f3 \u0111\u00fang nh\u01b0ng ch\u1ec9 \u0111\u00fang khi b\u1ea1n\n\u0111ang l\u00e0m sai c\u00e1ch. N\u1ebfu b\u1ea1n bi\u1ebft l\u00e0m \u0111\u00fang c\u00e1ch, \u0111\u00fang l\u00fac th\u00ec kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u1eefng\nkh\u00f4ng kh\u00f3 ch\u1ecbu m\u00e0 c\u00f2n c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng h\u01a1n. V\u1eady mu\u1ed1n t\u1ea1o d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch\nh\u00e0ng t\u1ed1t ph\u1ea3i Upsell hay Cross-sell nh\u01b0 th\u1ebf n\u00e0o? H\u00e3y xem qua tr\u01b0\u1eddng h\u1ee3p th\u00e0nh\nc\u00f4ng nh\u01b0 d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n\n\n\n

V\u00ed d\u1ee5 th\u1ef1c t\u1ebf:<\/em>
<\/h3>\n\n\n\n

Th\u00e0nh c\u00f4ng trong vi\u1ec7c Upsell \u0111\u00fang l\u00fac: M\u1ed9t ng\u01b0\u1eddi m\u1eb9 \u0111\u00e3 \u0111\u01b0a con m\u00ecnh \u0111i mua s\u1eafm t\u1ea1i c\u1eeda h\u00e0ng b\u00e1n \u0111\u1ed3 tr\u1ebb em. T\u1ea1i \u0111\u00f3, ng\u01b0\u1eddi m\u1eb9 \u0111\u00e3 \u0111\u01b0\u1ee3c m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng gi\u00fap \u0111\u1ee1 c\u00f4 \u1ea5y ch\u1ecdn v\u00e0 th\u1eed nh\u1eefng \u0111\u00f4i v\u1edb kh\u00e1c nhau cho l\u0169 tr\u1ebb. Trong l\u00fac \u0111ang th\u1eed v\u1edb, ng\u01b0\u1eddi b\u00e1n h\u00e0ng nh\u1eadn th\u1ea5y ch\u00e2n con trai c\u1ee7a c\u00f4 \u1ea5y \u0111ang \u01b0\u1edbt \u0111\u1eabm m\u1ed3 h\u00f4i. Ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u0111\u00e3 h\u1ecfi \u201cCh\u1ecb \u0111ang d\u00f9ng lo\u1ea1i v\u1edb g\u00ec cho b\u00e9 v\u1eady?\u201d V\u00e0 ng\u01b0\u1eddi m\u1eb9 tr\u1ea3 l\u1eddi l\u00e0 c\u00f4 \u1ea5y ch\u1ec9 \u0111ang s\u1eed d\u1ee5ng lo\u1ea1i v\u1edb cotton ti\u00eau chu\u1ea9n.<\/p>\n\n\n\n

Ng\u01b0\u1eddi b\u00e1n h\u00e0ng ngay l\u1eadp t\u1ee9c \u0111\u00e3 g\u1ee3i \u00fd lo\u1ea1i v\u1edb b\u1eb1ng ch\u1ea5t li\u1ec7u b\u00f4ng cotton s\u1ebd gi\u00fap th\u1ea5m h\u00fat m\u1ed3 h\u00f4i t\u1ed1t h\u01a1n. N\u00f3 s\u1ebd ph\u00f9 h\u1ee3p cho ch\u00e2n c\u1ee7a b\u00e9 khi th\u01b0\u1eddng xuy\u00ean ra m\u1ed3 h\u00f4i \u01b0\u1edbt \u0111\u1eabm nh\u01b0 v\u1eady. Cu\u1ed1i c\u00f9ng, ng\u01b0\u1eddi m\u1eb9 \u0111\u00e3 r\u1ea5t h\u00e0i l\u00f2ng v\u00e0 mua th\u00eam v\u00e0i \u0111\u00f4i v\u1edb b\u1eb1ng ch\u1ea5t li\u1ec7u m\u00e0 ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u0111\u00e3 t\u01b0 v\u1ea5n. <\/p>\n\n\n\n

\u0110i\u1ec1u \u0111\u00f3 cho th\u1ea5y nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00e0y kh\u00f4ng ch\u1ec9 th\u00e0nh c\u00f4ng trong vi\u1ec7c Upsell, m\u00e0 c\u00f2n th\u00e0nh c\u00f4ng trong vi\u1ec7c t\u1ea1o d\u1ef1ng m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t. \u0110em l\u1ea1i tr\u1ea3i nghi\u1ec7m h\u00e0i l\u00f2ng khi mua s\u1eafm cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

\"Bi\u1ebft
Bi\u1ebft c\u00e1ch Upsell hay Cross-sell \u0111\u00fang l\u00fac kh\u00f4ng nh\u1eefng t\u0103ng \u0111\u01b0\u1ee3c doanh thu m\u00e0 kh\u00e1ch h\u00e0ng c\u00f2n \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n t\u1ed1t h\u01a1n<\/em><\/strong> <\/figcaption><\/figure><\/div>\n\n\n\n

C\u00e1ch \u00e1p d\u1ee5ng: <\/em>
<\/h3>\n\n\n\n

– \u0110\u00e0o t\u1ea1o cho nh\u00e2n vi\u00ean v\u1ec1 c\u00e1ch Upsell v\u00e0 Cross-sell \u0111\u00fang l\u00fac:<\/strong> khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean n\u00ean Upsell v\u1edbi m\u1ecdi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1eebng e ng\u1ea1i v\u1ec1 vi\u1ec7c \u0111\u00f3. B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch k\u00eau g\u1ecdi nh\u00e2n vi\u00ean ch\u00fa \u00fd quan s\u00e1t \u0111\u1ebfn t\u1eebng kh\u00e1ch h\u00e0ng. H\u00e3y x\u00e1c \u0111\u1ecbnh b\u1ea5t k\u1ef3 nhu c\u1ea7u ho\u1eb7c mong mu\u1ed1n ti\u1ec1m n\u0103ng n\u00e0o t\u1eeb kh\u00e1ch h\u00e0ng m\u00e0 h\u1ecd c\u00f3 th\u1ec3 nh\u1eadn ra \u0111\u01b0\u1ee3c.<\/p>\n\n\n\n

– \u0110\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n \u0111\u00fang c\u00e1ch:<\/strong> nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c v\u00e0 cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin cho kh\u00e1ch h\u00e0ng. \u0110\u1ec3 h\u1ecd th\u1ea5y \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m v\u00e0 l\u00fd do h\u1ecd n\u00ean mua n\u00f3. H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng bao gi\u1edd c\u00f3 c\u00e1i suy ngh\u0129 l\u00e0 vi\u1ec7c Upsell hay Cross-sell ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111\u01b0a th\u00eam s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng xem, c\u00f2n h\u1ecd mua hay kh\u00f4ng th\u00ec t\u00f9y. <\/p>\n\n\n\n

3<\/strong>. Lu\u00f4n c\u00f3 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft t\u1ed1t nh\u1ea5t cho t\u00ecnh tr\u1ea1ng \u201cH\u1ebft h\u00e0ng\u201d:<\/strong>
<\/h2>\n\n\n\n

N\u1ebfu l\u00e0 b\u1ea1n, \u0111\u1ee9ng trong v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o khi \u0111\u1ebfn c\u1eeda h\u00e0ng t\u00ecm mua m\u1ed9t s\u1ea3n ph\u1ea9m nh\u01b0ng nh\u00e2n vi\u00ean l\u1ea1i b\u00e1o h\u1ebft h\u00e0ng? R\u1ea5t kh\u00f3 ch\u1ecbu \u0111\u00fang kh\u00f4ng n\u00e0o? B\u1edfi v\u1eady mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t, h\u00e3y t\u00ecm c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y. <\/p>\n\n\n\n

C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng h\u1ebft h\u00e0ng l\u00e0 “\u0111\u1eebng \u0111\u1ec3 n\u00f3 x\u1ea3y ra”. Tuy nhi\u00ean, trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng nh\u01b0 thi\u00ean tai, tr\u1ee5c tr\u1eb7c v\u1ec1 ph\u01b0\u01a1ng ti\u1ec7n…, h\u00e0ng h\u00f3a c\u00f3 th\u1ec3 kh\u00f4ng nh\u1eadp v\u1ec1 k\u1ecbp. L\u00fac n\u00e0y b\u1ea1n c\u1ea7n ph\u1ea3i x\u1eed l\u00fd m\u1ed9t c\u00e1ch kh\u00f4n kh\u00e9o v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

\"\"
X\u1eed l\u00fd nh\u01b0 th\u1ebf n\u00e0o khi “h\u1ebft h\u00e0ng” ch\u00ednh l\u00e0 c\u00e1ch \u0111\u1ec3 b\u1ea1n ghi \u0111i\u1ec3m trong m\u1eaft kh\u00e1ch h\u00e0ng<\/strong><\/em><\/figcaption><\/figure><\/div>\n\n\n\n

V\u00ed d\u1ee5 th\u1ef1c t\u1ebf:<\/em>
<\/h3>\n\n\n\n

M\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh \u0111\u1eb7t \u0111\u01a1n h\u00e0ng tr\u00ean website tr\u1ef1c tuy\u1ebfn c\u1ee7a si\u00eau th\u1ecb \u1edf Canada. V\u00e0 ch\u1ecdn h\u00ecnh th\u1ee9c nh\u1eadn h\u00e0ng t\u1ea1i c\u1eeda h\u00e0ng. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m c\u00f4 \u0111\u1eb7t mua kh\u00f4ng c\u00f3 s\u1eb5n v\u00ec \u0111\u00e3 h\u1ebft h\u00e0ng. V\u00ec v\u1eady, m\u1ed9t trong nh\u1eefng nh\u00e2n vi\u00ean c\u1ee7a Superstore Super (t\u00ean si\u00eau th\u1ecb \u1edf Canada) \u0111\u00e3 g\u1ecdi cho c\u00f4 \u1ea5y v\u00e0 g\u1ee3i \u00fd thay th\u1ebf b\u1eb1ng nh\u1eefng s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u0111\u01b0\u01a1ng. <\/p>\n\n\n\n

\u0110\u1ed3ng th\u1eddi, nh\u00e2n vi\u00ean \u0111\u00f3 c\u00f2n \u0111\u1ec1 ngh\u1ecb thay v\u00ec \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1ch \u0111\u1ebfn nh\u1eadn h\u00e0ng th\u00ec h\u1ecd s\u1ebd giao h\u00e0ng t\u1eadn n\u01a1i mi\u1ec5n ph\u00ed, thay cho l\u1eddi xin l\u1ed7i v\u00ec s\u1ef1 b\u1ea5t ti\u1ec7n m\u00e0 h\u1ecd \u0111\u00e3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i. \u0110\u01a1n h\u00e0ng sau \u0111\u00f3 v\u1eabn di\u1ec5n ra su\u00f4n s\u1ebb. Th\u1eadm ch\u00ed ng\u01b0\u1eddi kh\u00e1ch n\u00e0y r\u1ea5t h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 c\u1ee7a Superstore Super. Kh\u00f4ng nh\u1eefng th\u1ebf, v\u1ecb kh\u00e1ch \u0111\u00f3 c\u00f2n ca ng\u1ee3i v\u1ec1 h\u1ecd \u1edf tr\u00ean b\u00e0i \u0111\u0103ng Instagram c\u1ee7a c\u00f4 \u1ea5y.<\/p>\n\n\n\n

C\u00e1ch \u00e1p d\u1ee5ng:<\/em>
<\/h3>\n\n\n\n

– Lu\u00f4n c\u00f3 k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng cho tr\u01b0\u1eddng h\u1ee3p h\u1ebft h\u00e0ng:<\/strong> khi kh\u00e1ch h\u00e0ng h\u1ecfi b\u1ea1n v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m \u0111ang h\u1ebft h\u00e0ng. H\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 c\u00e1ch ph\u1ea3n h\u1ed3i t\u1ed1t h\u01a1n so v\u1edbi l\u1eddi xin l\u1ed7i \u0111\u01a1n thu\u1ea7n. V\u00e0 ch\u1ec9 d\u1eebng l\u1ea1i \u1edf \u0111\u00f3 m\u00e0 kh\u00f4ng l\u00e0m g\u00ec th\u00eam. B\u1ea1n c\u1ea7n s\u1eb5n s\u00e0ng gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u0111\u01b0\u01a1ng \u0111\u1ec3 thay th\u1ebf, gi\u00fap b\u1ea1n kh\u00f4ng b\u1ecb b\u1ecf l\u1ee1 vi\u1ec7c b\u00e1n h\u00e0ng. C\u0169ng nh\u01b0 l\u00e0m gi\u1ea3m s\u1ef1 kh\u00f3 ch\u1ecbu c\u1ee7a kh\u00e1ch h\u00e0ng khi g\u1eb7p ph\u1ea3i t\u00ecnh tr\u1ea1ng n\u00e0y.<\/p>\n\n\n\n

– \u0110\u1ec1 ngh\u1ecb giao h\u00e0ng t\u1eadn n\u01a1i ngay khi c\u00f3 h\u00e0ng (ho\u1eb7c giao s\u1ea3n ph\u1ea9m thay th\u1ebf):<\/strong> gi\u1ed1ng nh\u01b0 v\u00ed d\u1ee5 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, vi\u1ec7c \u0111\u01b0a ra \u0111\u1ec1 xu\u1ea5t giao h\u00e0ng mi\u1ec5n ph\u00ed s\u1ebd l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng h\u01a1n. V\u00e0 khi\u1ebfn h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c l\u00e0 b\u1ea1n \u0111ang th\u1ef1c s\u1ef1 r\u1ea5t quan t\u00e2m, ch\u00e2n th\u00e0nh mu\u1ed1n xin l\u1ed7i, b\u00f9 \u0111\u1eafp cho kh\u00e1ch h\u00e0ng v\u00ec s\u1ef1 b\u1ea5t ti\u1ec7n \u0111\u00e3 di\u1ec5n ra.<\/p>\n\n\n\n

4<\/strong>. T\u1eadn t\u00ecnh t\u01b0 v\u1ea5n \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 s\u1ef1 l\u1ef1a ch\u1ecdn \u0111\u00fang:<\/strong>
<\/h2>\n\n\n\n

R\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 kh\u0103n trong vi\u1ec7c ch\u1ecdn l\u1ef1a s\u1ea3n ph\u1ea9m. H\u1ecd b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng, th\u1ea5y qu\u00e1 nhi\u1ec1u s\u1ea3n ph\u1ea9m v\u00e0 h\u1ecd \u0111\u1eafn \u0111o kh\u00f4ng bi\u1ebft n\u00ean ch\u1ecdn s\u1ea3n ph\u1ea9m n\u00e0o. \u0110\u00f3 c\u0169ng ch\u00ednh l\u00e0 l\u00fac h\u1ecd c\u1ea7n b\u1ea1n gi\u00fap \u0111\u1ee1. Khi th\u1ea5y kh\u00e1ch h\u00e0ng g\u1eb7p kh\u00f3 kh\u0103n, h\u00e3y ti\u1ebfp \u0111\u00e3i h\u1ecd m\u1ed9t c\u00e1ch th\u00e2n thi\u1ec7n. T\u00ecm hi\u1ec3u nhu c\u1ea7u, \u0111\u01b0a ra \u0111\u1ec1 xu\u1ea5t v\u00e0 t\u01b0 v\u1ea5n th\u1eadt t\u1eadn t\u00e2m. \u0110i\u1ec1u n\u00e0y s\u1ebd g\u00f3p ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o n\u00ean m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t t\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

\"Nh\u00e2n
Nh\u00e2n vi\u00ean t\u1eadn t\u00ecnh t\u01b0 v\u1ea5n ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch x\u00e2y d\u1ef1ng th\u00e0nh c\u00f4ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t<\/em><\/strong><\/figcaption><\/figure><\/div>\n\n\n\n

V\u00ed d\u1ee5 th\u1ef1c t\u1ebf:<\/em>
<\/h3>\n\n\n\n

M\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ebfn c\u1eeda h\u00e0ng Sunglass Hut \u1edf SoHo \u0111\u1ec3 mua m\u1ed9t c\u1eb7p k\u00ednh r\u00e2m m\u1edbi. Anh \u1ea5y chia s\u1ebb r\u1eb1ng, ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u1edf \u0111\u00f3 r\u1ea5t th\u00e2n thi\u1ec7n v\u00e0 \u0111\u1ec1 ngh\u1ecb gi\u00fap \u0111\u1ee1 sau khi nh\u1eadn th\u1ea5y r\u1eb1ng anh \u1ea5y kh\u00f4ng ch\u1eafc ch\u1eafn v\u1ec1 vi\u1ec7c n\u00ean mua lo\u1ea1i k\u00ednh r\u00e2m n\u00e0o. Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u00e3 d\u00e0nh th\u1eddi gian tr\u00f2 chuy\u1ec7n \u0111\u1ec3 t\u00ecm hi\u1ec3u anh \u1ea5y \u0111ang c\u1ea7n g\u00ec v\u00e0 s\u1edf th\u00edch c\u1ee7a anh \u1ea5y nh\u01b0 th\u1ebf n\u00e0o, th\u00edch lo\u1ea1i k\u00ednh tr\u00f2n, k\u00ednh d\u1eb9t hay sao. <\/p>\n\n\n\n

V\u00e0 sau \u0111\u00f3, c\u00f4 \u1ea5y \u2013 ng\u01b0\u1eddi b\u00e1n h\u00e0ng b\u1eaft \u0111\u1ea7u d\u1eabn anh \u1ea5y \u0111i tham quan c\u00e1c c\u1eb7p k\u00ednh r\u00e2m thu\u1ed9c nh\u00e3n hi\u1ec7u kh\u00e1c nhau m\u00e0 c\u1eeda h\u00e0ng \u0111ang c\u00f3. Ti\u1ebfp \u0111\u1ebfn, c\u00f4 \u1ea5y ch\u1ecdn nh\u1eefng c\u1eb7p k\u00ednh r\u00e2m ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi h\u00ecnh d\u1ea1ng \u0111\u1ea7u c\u1ee7a anh \u1ea5y. Th\u1eadm ch\u00ed c\u00f4 \u1ea5y c\u00f2n mang ra m\u1ed9t khay k\u00ednh \u0111\u1ec3 anh \u1ea5y c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng so s\u00e1nh c\u00e1c s\u1ea3n ph\u1ea9m. Ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng n\u00e0y \u0111\u00e3 \u0111\u00e1nh gi\u00e1 \u0111\u00f3 l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m mua s\u1eafm tuy\u1ec7t v\u1eddi.<\/p>\n\n\n\n

C\u00e1ch \u00e1p d\u1ee5ng:<\/em><\/h3>\n\n\n\n

– Hi\u1ec3u r\u00f5 nhu c\u1ea7u kh\u00e1ch h\u00e0ng:<\/strong> tr\u00f2 chuy\u1ec7n\nc\u00f9ng kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u h\u1ecd \u0111ang c\u1ea7n g\u00ec v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p hay s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng\nnhu c\u1ea7u. \u0110\u1eebng ch\u1ec9 tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch qua loa, \u0111\u1ea1i kh\u00e1i khi kh\u00e1ch h\u00e0ng h\u1ecfi \u0111\u1ebfn s\u1ea3n\nph\u1ea9m n\u00e0o \u0111\u00f3. Thay v\u00ec b\u1ea1n ch\u1ec9 h\u01b0\u1edbng d\u1eabn cho kh\u00e1ch h\u00e0ng bi\u1ebft ch\u1ed7 \u0111\u1ec3 s\u1ea3n ph\u1ea9m, h\u00e3y\nl\u1ea5y ra v\u00e0i s\u1ea3n ph\u1ea9m m\u1eabu \u0111\u1ec3 h\u1ecd so s\u00e1nh.<\/p>\n\n\n\n

– N\u1eafm b\u1eaft t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> kh\u00f4ng ph\u1ea3i\nkh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng c\u1ea7n ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn. Nhi\u1ec1u kh\u00e1ch h\u00e0ng mu\u1ed1n t\u1ef1 m\u00ecnh t\u00ecm hi\u1ec3u,\ntr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m, l\u00fac \u0111\u00f3 b\u1ea1n kh\u00f4ng n\u00ean l\u00e0m phi\u1ec1n h\u1ecd. Ng\u01b0\u1ee3c l\u1ea1i n\u1ebfu kh\u00e1ch\nh\u00e0ng c\u1ea7n gi\u00fap \u0111\u1ee1, h\u00e3y gi\u00fap \u0111\u1ee1 h\u1ecd m\u1ed9t c\u00e1ch t\u1eadn t\u00ecnh v\u00e0 chu \u0111\u00e1o nh\u1ea5t.<\/p>\n\n\n\n

5<\/strong>. Nh\u00e2n vi\u00ean lu\u00f4n n\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m \u0111ang b\u00e1n:<\/strong>
<\/h2>\n\n\n\n

L\u1ebd\nd\u0129 nhi\u00ean \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng, m\u1ed7i nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng lu\u00f4n c\u1ea7n ph\u1ea3i trang b\u1ecb ki\u1ebfn\nth\u1ee9c v\u00e0 n\u1eafm th\u1eadt r\u00f5 nh\u1eefng th\u1ebf m\u1ea1nh v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd \u0111ang b\u00e1n. Qua \u0111\u00f3, c\u0169ng\ngi\u00fap x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t v\u00e0 chuy\u00ean nghi\u1ec7p h\u01a1n. \u0110\u1eb7c bi\u1ec7t nh\u1eefng\nki\u1ebfn th\u1ee9c n\u00e0y s\u1ebd lu\u00f4n c\u1ea7n \u0111\u1ebfn:<\/p>\n\n\n\n