{"id":113432,"date":"2018-09-04T17:10:12","date_gmt":"2018-09-04T10:10:12","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=113432"},"modified":"2018-09-05T15:39:25","modified_gmt":"2018-09-05T08:39:25","slug":"3-cum-tu-ban-chac-chan-phai-dung-trong-cac-cuoc-ho-tro-de-cham-soc-khach-hang-tot-nhat","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/3-cum-tu-ban-chac-chan-phai-dung-trong-cac-cuoc-ho-tro-de-cham-soc-khach-hang-tot-nhat\/","title":{"rendered":"3 c\u1ee5m t\u1eeb b\u1ea1n ch\u1eafc ch\u1eafn ph\u1ea3i d\u00f9ng trong c\u00e1c cu\u1ed9c h\u1ed7 tr\u1ee3 \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t"},"content":{"rendered":"<p><em><strong>Khi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 ph\u1ea3i g\u1eedi y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 th\u00ec r\u1ea5t c\u00f3 th\u1ec3 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5\/s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111ang kh\u00f4ng t\u1ed1t. Ngay trong l\u00fac n\u00e0y, vi\u1ec7c h\u1ed7 tr\u1ee3 t\u1eeb b\u1ea1n ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u1eafc ph\u1ee5c v\u00e0 gi\u00fap l\u1ea5y l\u1ea1i l\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, nh\u1eefng c\u1ee5m t\u1eeb sau \u0111\u00e2y s\u1ebd \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 gi\u00fap b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t v\u00e0 t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd l\u00ean l\u1ea1i.<\/strong><\/em><\/p>\n<figure id=\"attachment_113434\" aria-describedby=\"caption-attachment-113434\" style=\"width: 711px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-113434 size-medium\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/customer_care_WIDE1-711x400.jpg\" alt=\"3 c\u1ee5m t\u1eeb sau \u0111\u00e2y s\u1ebd \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh trong m\u1ecdi cu\u1ed9c h\u1ed7 tr\u1ee3 \u0111\u1ec3 gi\u00fap b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t v\u00e0 t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd l\u00ean l\u1ea1i.\" width=\"711\" height=\"400\" \/><figcaption id=\"caption-attachment-113434\" class=\"wp-caption-text\">3 c\u1ee5m t\u1eeb sau \u0111\u00e2y s\u1ebd \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh trong m\u1ecdi cu\u1ed9c h\u1ed7 tr\u1ee3 \u0111\u1ec3 gi\u00fap b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t v\u00e0 t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd l\u00ean l\u1ea1i.<\/figcaption><\/figure>\n<h2><strong>1. C\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u00ec \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi b\u1ea1n:<\/strong><\/h2>\n<p>B\u1ea5t k\u1ec3 tr\u1ea1ng th\u00e1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang nh\u01b0 th\u1ebf n\u00e0o khi g\u1eedi y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3, vi\u1ec7c \u0111\u1ea7u ti\u00ean c\u1ea7n l\u00e0m l\u00e0 h\u00e3y c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u00ec h\u1ecd \u0111\u00e3 li\u00ean l\u1ea1c v\u1edbi b\u1ea1n. Th\u1ef1c s\u1ef1, khi kh\u00e1ch h\u00e0ng ch\u1ecbu g\u1eedi y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 cho b\u1ea1n t\u1ee9c l\u00e0 h\u1ecd \u0111ang cho b\u1ea1n c\u01a1 h\u1ed9i \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u00e0 kh\u1eafc ph\u1ee5c v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 trong vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n. Th\u1eadm ch\u00ed b\u1ea1n c\u00f3 th\u1ec3 c\u00f2n ch\u1eb3ng hay bi\u1ebft v\u1ec1 v\u1ea5n \u0111\u1ec1 \u0111\u00f3 \u0111ang t\u1ed3n t\u1ea1i.<\/p>\n<p>Theo m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t, c\u00f3 \u0111\u1ebfn 37% kh\u00e1ch h\u00e0ng s\u1ebd ch\u1eb3ng th\u00e8m ph\u1ea3n h\u1ed3i g\u00ec m\u00e0 ch\u1ec9 \u00e2m th\u1ea7m r\u1eddi \u0111i, t\u00ecm ki\u1ebfm v\u00e0 chuy\u1ec3n sang s\u1eed d\u1ee5ng m\u1ed9t nh\u00e0 cung c\u1ea5p kh\u00e1c. \u0110\u00f3 c\u0169ng l\u00e0 l\u00fd do v\u00ec sao b\u1ea1n m\u1ea5t kh\u00e1ch h\u00e0ng v\u00e0o tay \u0111\u1ed1i th\u1ee7. Ch\u00ednh v\u00ec v\u1eady, h\u00e3y lu\u00f4n bi\u1ebft c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n v\u00ec h\u1ecd ho\u00e0n to\u00e0n x\u1ee9ng \u0111\u00e1ng khi \u0111\u00e3 d\u00e0nh th\u1eddi gian \u0111\u1ec3 chia s\u1ebb v\u1ec1 b\u1ea5t k\u1ef3 ph\u1ea3n h\u1ed3i n\u00e0o cho b\u1ea1n.<\/p>\n<p>Ngo\u00e0i ra, c\u1ea3m \u01a1n c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 \u0111\u1ec3 xoa d\u1ecbu t\u00ecnh h\u00ecnh khi kh\u00e1ch h\u00e0ng \u0111ang kh\u00f3 ch\u1ecbu ho\u1eb7c th\u1ea5t v\u1ecdng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 xu h\u01b0\u1edbng v\u00e0 quay v\u1ec1 tr\u1ea1ng th\u00e1i b\u00ecnh t\u0129nh h\u01a1n \u0111\u1ec3 d\u1ec5 ti\u1ebfp thu h\u01a1n nh\u1eefng g\u00ec b\u1ea1n s\u1eafp tr\u00ecnh b\u00e0y. Tr\u00ean th\u1ef1c t\u1ebf, 68% kh\u00e1ch h\u00e0ng b\u1ecf \u0111i v\u00ec h\u1ecd tin r\u1eb1ng doanh nghi\u1ec7p kh\u00f4ng quan t\u00e2m \u0111\u1ebfn h\u1ecd. V\u00ec th\u1ebf, b\u1eaft \u0111\u1ea7u b\u1eb1ng m\u1ed9t l\u1eddi c\u1ea3m \u01a1n c\u0169ng ch\u00ednh l\u00e0 c\u00e1ch b\u1ea1n th\u1ec3 hi\u1ec7n cho kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng b\u1ea1n \u0111ang \u0111\u00e1nh gi\u00e1 cao h\u1ecd.<\/p>\n<figure id=\"attachment_113433\" aria-describedby=\"caption-attachment-113433\" style=\"width: 665px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-113433 size-medium\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/Thank-you-customer-665x400.jpg\" alt=\"H\u00e3y c\u1ea3m \u01a1n v\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi b\u1ea1n\" width=\"665\" height=\"400\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/Thank-you-customer-665x400.jpg 665w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/Thank-you-customer-768x462.jpg 768w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/Thank-you-customer.jpg 1080w\" sizes=\"(max-width: 665px) 100vw, 665px\" \/><figcaption id=\"caption-attachment-113433\" class=\"wp-caption-text\">H\u00e3y c\u1ea3m \u01a1n v\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi b\u1ea1n<\/figcaption><\/figure>\n<p>H\u00e3y bi\u1ebfn c\u00e2u c\u1ea3m \u01a1n th\u00e0nh m\u1ed9t th\u00f3i quen ngay khi b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0o v\u1edbi kh\u00e1ch h\u00e0ng. C\u00f3 nh\u01b0 v\u1eady th\u00ec qua nh\u1eefng l\u1ea7n h\u1ed7 tr\u1ee3 v\u1ec1 sau, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 d\u1ea7n ho\u00e0n thi\u1ec7n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t. M\u1ed9t v\u00e0i v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch b\u1eaft \u0111\u1ea7u b\u1eb1ng l\u1eddi c\u1ea3m \u01a1n nh\u01b0 sau:<\/p>\n<p>&#8211; &#8220;L\u1eddi \u0111\u1ea7u ti\u00ean c\u1ea3m \u01a1n Qu\u00fd kh\u00e1ch\/Anh\/Ch\u1ecb r\u1ea5t nhi\u1ec1u v\u00ec \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi <a href=\"https:\/\/suno.vn\/phan-mem-ban-hang-suno-vn\/\">SUNO.VN<\/a>\u2026\u201d B\u1ea1n c\u00f3 th\u1ec3 d\u00f9ng m\u1eabu c\u00e2u n\u00e0y nh\u01b0 l\u00e0 l\u1eddi ch\u00e0o trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng g\u1eedi mail \u0111\u1ebfn v\u00ec c\u1ea7n \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n hay c\u00f3 th\u1eafc m\u1eafc c\u1ea7n gi\u1ea3i \u0111\u00e1p, bi\u1ebft th\u00eam th\u00f4ng tin,\u2026<\/p>\n<p>&#8211; \u201cC\u1ea3m \u01a1n Qu\u00fd kh\u00e1ch\/Anh\/Ch\u1ecb r\u1ea5t nhi\u1ec1u v\u00ec \u0111\u00e3 th\u00f4ng b\u00e1o cho ch\u00fang t\u00f4i v\u1ec1 v\u1ea5n \u0111\u1ec1 Qu\u00fd kh\u00e1ch\/Anh\/Ch\u1ecb \u0111ang g\u1eb7p ph\u1ea3i. Ch\u00fang t\u00f4i xin l\u1ed7i v\u00e0 r\u1ea5t ti\u1ebfc\u2026&#8221;. \u0110\u00e2y l\u00e0 c\u00e1ch ph\u1ea3n h\u1ed3i khi kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 do g\u1eb7p ph\u1ea3i s\u1ef1 c\u1ed1 hay v\u1ea5n \u0111\u1ec1 n\u00e0o trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u00ean b\u1ea1n<\/p>\n<p>&#8211; \u201cC\u1ea3m \u01a1n Qu\u00fd kh\u00e1ch\/Anh\/Ch\u1ecb r\u1ea5t nhi\u1ec1u v\u00ec \u0111\u00e3 \u0111\u00f3ng g\u00f3p\/chia s\u1ebb \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. \u0110i\u1ec1u \u0111\u00f3 \u0111\u1ed1i v\u1edbi ch\u00fang t\u00f4i th\u1eadt s\u1ef1 mang \u00fd ngh\u0129a r\u1ea5t to l\u1edbn v\u00e0 s\u1ebd gi\u00fap c\u1ea3i thi\u1ec7n h\u01a1n v\u1ec1&#8230; L\u1eddi c\u1ea3m \u01a1n sau khi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i, \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Ngo\u00e0i ra, b\u1ea1n c\u0169ng n\u00ean c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng khi b\u1eaft \u0111\u1ea7u ph\u1ea3n h\u1ed3i l\u1ea1i k\u1ebft qu\u1ea3 h\u1ed7 tr\u1ee3 cho h\u1ecd. V\u00ec h\u1ecd \u0111\u00e3 ph\u1ea3i ch\u1edd m\u1ed9t th\u1eddi gian \u0111\u1ec3 b\u00ean b\u1ea1n x\u1eed l\u00fd s\u1ef1 c\u1ed1: &#8220;M\u1ed9t l\u1ea7n n\u1eefa, ch\u00fang t\u00f4i ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n v\u00ec s\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a Qu\u00fd kh\u00e1ch\/Anh\/Ch\u1ecb\u2026&#8221;<\/p>\n<h2><strong>2. Th\u1ec3 hi\u1ec7n cho kh\u00e1ch h\u00e0ng bi\u1ebft l\u00e0 b\u1ea1n hi\u1ec3u v\u00e0 nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i:<\/strong><\/h2>\n<p>Khi b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c li\u00ean h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng, h\u00e3y lu\u00f4n c\u1ed1 g\u1eafng ch\u1ee9ng t\u1ecf cho kh\u00e1ch h\u00e0ng bi\u1ebft l\u00e0 b\u1ea1n \u0111ang l\u1eafng nghe v\u00e0 hi\u1ec3u y\u00eau c\u1ea7u c\u1ee7a h\u1ecd l\u00e0 g\u00ec. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn cho cu\u1ed9c h\u1ed7 tr\u1ee3 c\u1ee7a b\u1ea1n mang \u00fd ngh\u0129a h\u01a1n r\u1ea5t nhi\u1ec1u. Sau khi l\u1eafng nghe kh\u00e1ch h\u00e0ng tr\u00ecnh b\u00e0y xong v\u1ea5n \u0111\u1ec1 hay th\u1eafc m\u1eafc h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i, b\u1ea1n c\u1ea7n x\u00e1c nh\u1eadn l\u1ea1i m\u1ed9t l\u1ea7n n\u1eefa v\u1ec1 nh\u1eefng th\u00f4ng tin n\u00e3y gi\u1edd b\u1ea1n \u0111\u00e3 nghe, b\u1eb1ng c\u00e1ch l\u1eb7p l\u1ea1i ch\u00ednh x\u00e1c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng v\u1eeba n\u00f3i.<\/p>\n<p>Ti\u1ebfp \u0111\u1ebfp b\u1ea1n c\u1ea7n \u0111\u1eb7t gi\u1ea3 \u0111\u1ecbnh v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p \u0111\u1ec3 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1. V\u1edbi m\u1ed9t cu\u1ed9c h\u1ed7 tr\u1ee3 nh\u01b0 v\u1eady, n\u00f3 s\u1ebd gi\u00fap mang l\u1ea1i c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ee7ng c\u1ed1 v\u1ecb tr\u00ed c\u1ee7a b\u1ea1n trong l\u00f2ng kh\u00e1ch h\u00e0ng. N\u00f3 s\u1ebd khi\u1ebfn b\u1ea1n gi\u1ed1ng nh\u01b0 l\u00e0 ng\u01b0\u1eddi \u0111ang b\u00eanh v\u1ef1c, \u1ee7ng h\u1ed9 v\u00e0 s\u1eb5n s\u00e0ng \u0111\u1ee9ng v\u1ec1 ph\u00eda kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u00fap \u0111\u1ee1 h\u1ecd.<\/p>\n<figure id=\"attachment_113435\" aria-describedby=\"caption-attachment-113435\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-113435 size-medium\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/blog_customer_requirements-846x305-800x288.jpg\" alt=\"L\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u ho\u00e0n to\u00e0n nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng\" width=\"800\" height=\"288\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/blog_customer_requirements-846x305-800x288.jpg 800w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/blog_customer_requirements-846x305-768x277.jpg 768w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/blog_customer_requirements-846x305.jpg 846w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-113435\" class=\"wp-caption-text\">L\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u ho\u00e0n to\u00e0n nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<p>Ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1ea1n \u0111ang h\u1ed7 tr\u1ee3 cho kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 h\u1ecfng h\u00f3c h\u00e0ng h\u00f3a khi v\u1eadn chuy\u1ec3n: \u201cT\u00f4i r\u1ea5t l\u1ea5y l\u00e0m ti\u1ebfc khi bi\u1ebft r\u1eb1ng m\u1eb7t h\u00e0ng \u0111\u00f3 \u0111\u00e3 b\u1ecb h\u1ecfng. T\u00f4i ch\u1eafc ch\u1eafn c\u00f3 th\u1ec3 th\u1ea5y \u0111i\u1ec1u \u0111\u00f3 \u0111\u00e3 g\u00e2y phi\u1ec1n to\u00e1i nh\u01b0 th\u1ebf n\u00e0o cho Qu\u00fd kh\u00e1ch. T\u00f4i s\u1ebd chuy\u1ec3n m\u1ed9t c\u00e1i m\u1edbi \u0111\u1ebfn cho Qu\u00fd kh\u00e1ch ngay l\u1eadp t\u1ee9c v\u00e0 trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n n\u00e0y, t\u00f4i s\u1ebd theo d\u00f5i s\u00e1t sao t\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a cho \u0111\u1ebfn khi Qu\u00fd kh\u00e1ch nh\u1eadn \u0111\u01b0\u1ee3c n\u00f3.\u201d<\/p>\n<p>C\u00f3 m\u1ed9t \u0111i\u1ec3m c\u1ea7n l\u01b0u \u00fd \u0111\u00f3 l\u00e0 ch\u00fang ta hay l\u1ea1m d\u1ee5ng t\u1eeb \u201cxin l\u1ed7i\u201d trong h\u1ea7u h\u1ebft m\u1ecdi tr\u01b0\u1eddng h\u1ee3p. Tuy nhi\u00ean, \u0111\u1eebng t\u00f9y ti\u1ec7n s\u1eed d\u1ee5ng c\u1ee5m t\u1eeb \u201cT\u00f4i xin l\u1ed7i\u201d n\u1ebfu nh\u01b0 b\u1ea1n kh\u00f4ng th\u1ef1c s\u1ef1 c\u1ea3m th\u1ea5y \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng. V\u00ec l\u1eddi xin l\u1ed7i l\u00fac n\u00e0y ch\u1ec9 l\u00e0 h\u00e0nh \u0111\u1ed9ng mang t\u00ednh s\u00e1o r\u1ed7ng v\u00e0 v\u00f4 ngh\u0129a. N\u00f3 kh\u00f4ng mang l\u1ea1i \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u00e0 th\u1eadm ch\u00ed c\u00f2n khi\u1ebfn cho h\u1ecd c\u1ea3m th\u1ea5y b\u1ea1n \u0111ang gi\u1ea3 t\u1ea1o nhi\u1ec1u h\u01a1n.<\/p>\n<h2><strong>3. Lu\u00f4n m\u1eddi kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 v\u00e0 nh\u1eadn x\u00e9t (feedback) sau m\u1ed7i l\u1ea7n k\u1ebft th\u00fac h\u1ed7 tr\u1ee3:<\/strong><\/h2>\n<p>Sau m\u1ed7i cu\u1ed9c h\u1ed7 tr\u1ee3, b\u1ea1n lu\u00f4n c\u1ea7n ch\u1ee7 \u0111\u1ed9ng m\u1eddi kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1, nh\u1eadn x\u00e9t v\u1ec1 k\u1ebft qu\u1ea3 c\u1ee7a cu\u1ed9c h\u1ed7 tr\u1ee3. S\u1ebd kh\u00f4ng m\u1ea5t nhi\u1ec1u c\u00f4ng s\u1ee9c hay th\u1eddi gian khi b\u1ea1n l\u00e0m vi\u1ec7c \u0111\u00f3 nh\u01b0ng n\u00f3 l\u1ea1i th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c s\u1ef1 thi\u1ec7n ch\u00ed v\u00e0 quan t\u00e2m c\u1ee7a b\u1ea1n d\u00e0nh cho kh\u00e1ch h\u00e0ng. \u0110\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian hay ngu\u1ed3n l\u1ef1c nh\u00e2n s\u1ef1 c\u00f3 h\u1ea1n, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 ngh\u0129 c\u00e1ch \u201ct\u1ef1 \u0111\u1ed9ng h\u00f3a\u201d quy tr\u00ecnh l\u1ea5y \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i n\u00e0y.<\/p>\n<p>G\u1eedi email t\u1ef1 \u0111\u1ed9ng ho\u1eb7c m\u1ed9t kh\u1ea3o s\u00e1t ng\u1eafn sau m\u1ed7i l\u1ea7n kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch th\u1ee9c \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1 c\u1ee7a h\u1ecd. Tuy nhi\u00ean, d\u00f9 l\u00e0 \u201ct\u1ef1 \u0111\u1ed9ng\u201d, h\u00e3y c\u1ed1 g\u1eafng trau chu\u1ed1t ng\u00f4n t\u1eeb c\u0169ng nh\u01b0 c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng \u0111i\u1ec7p h\u1ebft m\u1ee9c c\u00f3 th\u1ec3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y h\u1ecd \u0111ang t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t c\u1ed7 m\u00e1y. \u201cR\u1ea5t c\u00e1m \u01a1n Qu\u00fd kh\u00e1ch \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i. K\u00ednh mong Qu\u00fd kh\u00e1ch h\u00e0ng b\u1edbt ch\u00fat th\u1eddi gian \u0111\u1ec3 cho \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a cu\u1ed9c h\u1ed7 tr\u1ee3 v\u1eeba r\u1ed3i. Nh\u1edd nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a qu\u00fd kh\u00e1ch h\u00e0ng, ch\u00fang t\u00f4i s\u1ebd \u0111\u00e1p \u1ee9ng t\u1ed1t h\u01a1n nhu c\u1ea7u c\u1ee7a Qu\u00fd kh\u00e1ch h\u00e0ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5\u201d.<\/p>\n<figure id=\"attachment_113436\" aria-describedby=\"caption-attachment-113436\" style=\"width: 601px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-113436 \" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/star-rating-web-571x400.jpg\" alt=\"Lu\u00f4n m\u1eddi kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 v\u00e0 nh\u1eadn x\u00e9t sau m\u1ed7i l\u1ea7n h\u1ed7 tr\u1ee3 xong\" width=\"601\" height=\"421\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/star-rating-web-571x400.jpg 571w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/star-rating-web-768x538.jpg 768w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/09\/star-rating-web.jpg 800w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><figcaption id=\"caption-attachment-113436\" class=\"wp-caption-text\">Lu\u00f4n m\u1eddi kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 v\u00e0 nh\u1eadn x\u00e9t sau m\u1ed7i l\u1ea7n h\u1ed7 tr\u1ee3 xong<\/figcaption><\/figure>\n<p>Ngo\u00e0i ra, khi \u0111\u00e3 c\u00f3 trong tay r\u1ea5t nhi\u1ec1u ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng ch\u00fang m\u1ed9t c\u00e1ch t\u1ed1i \u0111a. H\u00e3y ngh\u0129 v\u1ec1 nh\u1eefng n\u01a1i m\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 xu\u1ea5t hi\u1ec7n v\u00e0 kh\u00e9o l\u00e9o l\u1ed3ng gh\u00e9p c\u00e1c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c \u0111\u1ec3 t\u0103ng th\u00eam s\u1ef1 tin t\u01b0\u1edfng cho th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. B\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng ph\u1ea3n h\u1ed3i t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, s\u1ee9c m\u1ea1nh c\u1ee7a s\u1ef1 truy\u1ec1n mi\u1ec7ng (word of mouth marketing) s\u1ebd gi\u00fap b\u1ea1n thu h\u00fat th\u00eam nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi. \u0110\u00e2y c\u0169ng l\u00e0 c\u00e1ch th\u1ee9c marketing kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u chi ph\u00ed nh\u01b0ng s\u1ebd \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 b\u1ea5t ng\u1edd cho ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a b\u1ea1n.<\/p>\n<h2><strong>L\u1eddi k\u1ebft:<\/strong><\/h2>\n<p>Nh\u01b0 \u0111\u00e3 n\u00f3i \u1edf tr\u00ean, h\u1ed7 tr\u1ee3 ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i th\u1ee9 hai c\u1ee7a b\u1ea1n \u0111\u1ec3 kh\u1eafc ph\u1ee5c v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Khi kh\u00e1ch h\u00e0ng c\u00f2n c\u1ea7n h\u1ed7 tr\u1ee3 th\u00ec t\u1ee9c l\u00e0 h\u1ecd v\u1eabn \u0111ang cho b\u1ea1n c\u01a1 h\u1ed9i. V\u00ec v\u1eady, h\u00e3y bi\u1ebft t\u1eadn d\u1ee5ng \u0111i\u1ec1u \u0111\u00f3, th\u00f4ng qua h\u00e0nh \u0111\u1ed9ng v\u00e0 l\u1eddi n\u00f3i \u0111\u1ec3 khi\u1ebfn cho kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng tr\u1edf l\u1ea1i. \u0110\u1ed3ng th\u1eddi, th\u00f4ng qua cu\u1ed9c h\u1ed7 tr\u1ee3, b\u1ea1n c\u00f2n c\u00f3 th\u1ec3 l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u1ea5n t\u01b0\u1ee3ng s\u00e2u s\u1eafc h\u01a1n \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5\/s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. Kh\u00f4ng ph\u1ea3i m\u1ecdi sai l\u1ea7m \u0111\u1ec1u c\u00f3 th\u1ec3 s\u1eeda ch\u1eefa, nh\u01b0ng ch\u00fang ta c\u00f3 th\u1ec3 c\u1ed1 g\u1eafng t\u1ed1t nh\u1ea5t ngay t\u1eeb khi m\u1edbi b\u1eaft \u0111\u1ea7u. Do \u0111\u00f3, h\u00e3y lu\u00f4n khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c t\u1ed1t nh\u1ea5t.<\/p>\n<p><em><strong>Xem th\u00eam:<\/strong><\/em><\/p>\n<ul>\n<li><a href=\"https:\/\/suno.vn\/blog\/5-tuyet-chieu-cham-soc-khach-hang-lam-cho-ho-cam-thay-co-gia-tri\/\" target=\"_blank\" rel=\"noopener\">5 tuy\u1ec7t chi\u00eau ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y c\u00f3 gi\u00e1 tr\u1ecb<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/chuyen-gia-hang-dau-tiet-lo-4-bi-quyet-giup-ban-chot-don-hang-thanh-cong\/\">Chuy\u00ean gia h\u00e0ng \u0111\u1ea7u ti\u1ebft l\u1ed9 4 b\u00ed quy\u1ebft gi\u00fap b\u1ea1n ch\u1ed1t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/3-nguyen-tac-bat-bien-ve-dich-vu-cham-soc-khach-hang-trong-ban-le\/\" target=\"_blank\" rel=\"noopener\">3 nguy\u00ean t\u1eafc \u201cb\u1ea5t bi\u1ebfn\u201d v\u1ec1 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Khi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 ph\u1ea3i g\u1eedi y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 th\u00ec r\u1ea5t c\u00f3 th\u1ec3 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5\/s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111ang kh\u00f4ng t\u1ed1t. Ngay trong l\u00fac n\u00e0y, vi\u1ec7c h\u1ed7 tr\u1ee3 t\u1eeb b\u1ea1n ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 kh\u1eafc ph\u1ee5c v\u00e0 gi\u00fap l\u1ea5y l\u1ea1i l\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, nh\u1eefng c\u1ee5m t\u1eeb sau \u0111\u00e2y s\u1ebd \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 gi\u00fap b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t v\u00e0 t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd l\u00ean l\u1ea1i.<\/p>\n","protected":false},"author":101019,"featured_media":113434,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[100],"tags":[488,11,1402,1403,587],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 c\u1ee5m t\u1eeb b\u1ea1n ch\u1eafc ch\u1eafn ph\u1ea3i d\u00f9ng trong c\u00e1c cu\u1ed9c h\u1ed7 tr\u1ee3 \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t - SUNO.vn Blog<\/title>\n<meta name=\"description\" content=\"Nh\u1eefng c\u1ee5m t\u1eeb sau \u0111\u00e2y s\u1ebd \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 gi\u00fap b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t v\u00e0 t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd l\u00ean l\u1ea1i.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/3-cum-tu-ban-chac-chan-phai-dung-trong-cac-cuoc-ho-tro-de-cham-soc-khach-hang-tot-nhat\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 c\u1ee5m t\u1eeb b\u1ea1n ch\u1eafc ch\u1eafn ph\u1ea3i d\u00f9ng trong c\u00e1c cu\u1ed9c h\u1ed7 tr\u1ee3 \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t - 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