{"id":113192,"date":"2018-07-06T14:17:08","date_gmt":"2018-07-06T07:17:08","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=113192"},"modified":"2018-07-12T00:06:27","modified_gmt":"2018-07-11T17:06:27","slug":"6-cach-don-gian-de-gui-loi-cam-on-den-khach-hang","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/6-cach-don-gian-de-gui-loi-cam-on-den-khach-hang\/","title":{"rendered":"6 C\u00e1ch \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

Ch\u1ec9 v\u1edbi m\u1ed9t l\u1eddi c\u1ea3m \u01a1n ch\u00e2n th\u00e0nh, \u0111\u00fang c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng h\u01a1n, khuy\u1ebfn kh\u00edch h\u1ecd g\u1eafn b\u00f3 l\u00e2u d\u00e0i h\u01a1n v\u1edbi c\u1eeda h\u00e0ng.<\/strong><\/em><\/p>\n

<\/p>\n

\"C\u00e1ch<\/p>\n

V\u00ec sao n\u00ean c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng?<\/h2>\n

C\u1ea3m \u01a1n l\u00e0 c\u00e1ch \u0111\u01a1n gi\u1ea3n nh\u1ea5t, \u00edt t\u1ed1t k\u00e9m nh\u1ea5t nh\u01b0ng l\u1ea1i r\u1ea5t hi\u1ec7u qu\u1ea3 trong vi\u1ec7c t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kha\u0301ch h\u00e0ng, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra n\u00f3 c\u00f2n gi\u00fap t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t cho c\u1eeda h\u00e0ng.<\/p>\n

B\u1ea1n \u0111ang c\u1ea3m \u01a1n ai?<\/h2>\n

B\u1ea1n kh\u00f4ng th\u1ec3 g\u1eedi qu\u00e0 t\u1eb7ng cho t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ea3 m\u1edbi l\u1eabn c\u0169, c\u1ea3 kh\u00e1ch mua nhi\u1ec1u l\u1eabn \u00edt mua. L\u00e0m nh\u01b0 v\u1eady s\u1ebd t\u1ed1n r\u1ea5t nhi\u1ec1u chi ph\u00ed c\u1ee7a c\u1eeda h\u00e0ng.<\/p>\n

M\u1ed7i kh\u00e1ch h\u00e0ng c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c c\u1ea3m \u01a1n theo m\u1ed9t c\u00e1ch kh\u00e1c nhau. Tuy nhi\u00ean, li\u1ec7u b\u1ea1n c\u00f3 \u0111\u1ee7 s\u1ee9c \u0111\u1ec3 t\u1ef1 m\u00ecnh c\u1ea3m \u01a1n t\u1eebng kh\u00e1ch h\u00e0ng? R\u1ea5t kh\u00f3 \u0111\u00fang kh\u00f4ng n\u00e0o?<\/p>\n

Ch\u00fang ta n\u00ean chia kh\u00e1ch h\u00e0ng th\u00e0nh t\u1eebng nh\u00f3m ri\u00eang bi\u1ec7t v\u00e0 ch\u1ecdn ra \u0111\u00e2u l\u00e0 nh\u00f3m c\u1ea7n \u01b0u ti\u00ean. Nh\u01b0 v\u1eady s\u1ebd ti\u1ec7n ch\u0103m s\u00f3c h\u01a1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i g\u1ee3i \u00fd v\u1ec1 c\u00e1ch ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3m \u01a1n:<\/p>\n

    \n
  • Nh\u00f3m t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng<\/li>\n
  • Nh\u00f3m kh\u00e1ch h\u00e0ng quay l\u1ea1i<\/li>\n
  • Nh\u00f3m kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/li>\n
  • Nh\u00f3m kh\u00e1ch h\u00e0ng g\u1eedi Feedback, g\u00f3p \u00fd<\/li>\n
  • Nh\u00f3m kh\u00e1ch h\u00e0ng theo ng\u00e0y sinh nh\u1eadt<\/li>\n
  • Kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb cao<\/li>\n
  • …<\/li>\n<\/ul>\n

    V\u00ed d\u1ee5: V\u00e0o ng\u00e0y l\u1ec5 l\u1edbn, t\u1eb7ng qu\u00e0 cho nh\u00f3m “t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng”. Ng\u00e0y th\u01b0\u1eddng, g\u1eedi l\u1eddi c\u1ea3m \u01a1n v\u00e0 ch\u00fac m\u1eebng \u0111\u1ebfn nh\u00f3m kh\u00e1ch h\u00e0ng c\u00f3 ng\u00e0y sinh h\u00f4m \u0111\u00f3…<\/p>\n

    C\u00e1ch g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng<\/h2>\n

    D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

    1. G\u1eedi note, th\u01b0 vi\u1ebft tay<\/h3>\n

    K\u00e8m m\u1ed9t t\u1ea5m thi\u1ec7p vi\u1ebft tay khi g\u1eedi, giao h\u00e0ng cho kh\u00e1ch. L\u01b0u \u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 sau:<\/p>\n

      \n
    • D\u00f9ng card, thi\u1ec7p ri\u00eang c\u1ee7a c\u1eeda h\u00e0ng (C\u00f3 logo ho\u1eb7c nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u)<\/li>\n
    • Vi\u1ebft t\u00ean kh\u00e1ch h\u00e0ng (kh\u00f4ng c\u1ea3m \u01a1n chung chung)<\/li>\n
    • C\u1ea3m \u01a1n v\u00e0 n\u00eau l\u00fd do c\u1ea3m \u01a1n<\/li>\n
    • Xem l\u1ea1i l\u1ecbch s\u1eed mua h\u00e0ng \u0111\u1ec3 vi\u1ebft \u0111\u01b0\u1ee3c l\u1eddi c\u1ea3m \u01a1n “d\u00e0nh ri\u00eang” cho h\u1ecd<\/li>\n
    • K\u00fd t\u00ean m\u1ed9t c\u00e1ch g\u1ea7n g\u1ee7i nh\u01b0ng ph\u1ea3i chuy\u00ean nghi\u1ec7p<\/li>\n<\/ul>\n

      2. G\u1eedi qu\u00e0 t\u1eb7ng k\u00e8m<\/h3>\n

      Khi g\u00f3i h\u00e0ng, th\u00eam v\u00e0o m\u1ed9t m\u00f3n qu\u00e0 nh\u1ecf (kh\u00f4ng c\u00f3 trong \u0111\u01a1n h\u00e0ng kh\u00e1ch \u0111\u1eb7t) \u0111\u1ec3 t\u1ea1o s\u1ef1 b\u1ea5t ng\u1edd, t\u0103ng tr\u1ea3i nghi\u1ec7m mua h\u00e0ng.<\/p>\n

      3. T\u1eb7ng m\u1eabu d\u00f9ng th\u1eed<\/h3>\n

      Khi kh\u00e1ch mua h\u00e0ng, t\u1eb7ng k\u00e8m m\u1ed9t m\u1eabu th\u1eed s\u1ea3n ph\u1ea9m m\u1edbi, s\u1ea3n ph\u1ea9m b\u00e1n ch\u1ea1y cho kh\u00e1ch c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch hay \u0111\u1ec3 n\u00f3i l\u1eddi c\u1ea3m \u01a1n.<\/p>\n

      4. G\u1ecdi ho\u1eb7c nh\u1eafn tin tr\u1ef1c ti\u1ebfp cho kh\u00e1ch<\/h3>\n

      Thay v\u00ec g\u1eedi thi\u1ec7p b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi ho\u1eb7c nh\u1eafn tin tr\u1ef1c ti\u1ebfp qua Zalo, Facebook, Skype, Tin nh\u1eafn \u0111i\u1ec7n tho\u1ea1i… \u0111\u1ec3 c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng.<\/p>\n

      5. \u0110\u01b0a ra \u01b0u \u0111\u00e3i<\/h3>\n

      B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch t\u1eb7ng voucher, phi\u1ebfu gi\u1ea3m gi\u00e1 cho kh\u00e1ch h\u00e0ng trung th\u00e0nh, ho\u1eb7c kh\u00e1ch quay l\u1ea1i c\u1eeda h\u00e0ng. Nh\u01b0 v\u1eady s\u1ebd khuy\u1ebfn kh\u00edch kh\u00e1ch g\u1eafn b\u00f3 v\u1edbi c\u1eeda h\u00e0ng h\u01a1n.<\/p>\n

      6. “Qu\u1ea3ng c\u00e1o” cho kh\u00e1ch h\u00e0ng<\/h3>\n

      Share nh\u1eefng b\u00e0i vi\u1ebft, h\u00ecnh \u1ea3nh, n\u1ed9i dung hay c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 “qu\u1ea3ng b\u00e1” cho h\u1ecd c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 n\u00f3i l\u1eddi c\u1ea3m \u01a1n, \u0111\u1ec3 “n\u1ecbnh” kh\u00e1ch h\u00e0ng. C\u00e1ch n\u00e0y kh\u00f4ng nh\u1eefng khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng h\u01a1n m\u00e0 c\u00f2n gi\u00fap x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch.<\/p>\n

      V\u00ed d\u1ee5: B\u1ea1n l\u00e0 ng\u01b0\u1eddi ph\u00e2n ph\u1ed1i c\u00e1c s\u1ea3n ph\u1ea9m Make up, ch\u0103m s\u00f3c t\u00f3c… N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang s\u1edf h\u1eefu m\u1ed9t Salon t\u00f3c, h\u00e3y share Fanpage c\u1ee7a h\u1ecd, gi\u00fap h\u1ecd qu\u1ea3ng c\u00e1o cho ti\u1ec7m.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Ch\u1ec9 v\u1edbi m\u1ed9t l\u1eddi c\u1ea3m \u01a1n ch\u00e2n th\u00e0nh, \u0111\u00fang c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng h\u01a1n, khuy\u1ebfn kh\u00edch h\u1ecd g\u1eafn b\u00f3 l\u00e2u d\u00e0i h\u01a1n v\u1edbi c\u1eeda h\u00e0ng.<\/p>\n","protected":false},"author":101014,"featured_media":113200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[100],"tags":[1383,11,1384],"yoast_head":"\n6 C\u00e1ch \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng - SUNO.vn Blog<\/title>\n<meta name=\"description\" content=\"Ch\u1ec9 v\u1edbi m\u1ed9t l\u1eddi c\u1ea3m \u01a1n ch\u00e2n th\u00e0nh, \u0111\u00fang c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng h\u01a1n, khuy\u1ebfn kh\u00edch h\u1ecd g\u1eafn b\u00f3 l\u00e2u d\u00e0i h\u01a1n v\u1edbi c\u1eeda h\u00e0ng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/6-cach-don-gian-de-gui-loi-cam-on-den-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 C\u00e1ch \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng - 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