{"id":112574,"date":"2018-04-18T12:00:15","date_gmt":"2018-04-18T05:00:15","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=112574"},"modified":"2018-04-18T12:00:15","modified_gmt":"2018-04-18T05:00:15","slug":"nhung-dieu-can-luu-y-khi-training-nhan-vien-thu-ngan","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/nhung-dieu-can-luu-y-khi-training-nhan-vien-thu-ngan\/","title":{"rendered":"Nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd khi training nh\u00e2n vi\u00ean thu ng\u00e2n cho c\u1eeda h\u00e0ng"},"content":{"rendered":"<p><em><strong>Kh\u00f4ng ch\u1ec9 gi\u1eef vai tr\u00f2 &#8220;thu ti\u1ec1n&#8221;, gi\u1edd \u0111\u00e2y, nh\u00e2n vi\u00ean thu ng\u00e2n c\u00f2n ph\u1ea3i bi\u1ebft b\u00e1n h\u00e0ng, ch\u1ed1t \u0111\u01a1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8230;<\/strong><\/em><\/p>\n<p><!--more--><\/p>\n<figure id=\"attachment_112577\" aria-describedby=\"caption-attachment-112577\" style=\"width: 2100px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-112577\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/04\/Cach-training-nhan-vien-thu-ngan.jpg\" alt=\"C\u00e1ch training nh\u00e2n vi\u00ean thu ng\u00e2n hi\u1ec7u qu\u1ea3\" width=\"2100\" height=\"1500\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/04\/Cach-training-nhan-vien-thu-ngan.jpg 740w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/04\/Cach-training-nhan-vien-thu-ngan-560x400.jpg 560w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/04\/Cach-training-nhan-vien-thu-ngan-84x60.jpg 84w\" sizes=\"(max-width: 2100px) 100vw, 2100px\" \/><figcaption id=\"caption-attachment-112577\" class=\"wp-caption-text\">Nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd khi training nh\u00e2n vi\u00ean thu ng\u00e2n<\/figcaption><\/figure>\n<p>Mu\u1ed1n kinh doanh \u0111\u1ea1t hi\u1ec7u qu\u1ea3, t\u1ea1o d\u1ef1ng m\u1ed9t <a href=\"https:\/\/suno.vn\/blog\/lam-the-nao-de-co-dich-vu-khach-hang-tot\/\">d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t<\/a>\u00a0trong m\u1eaft kh\u00e1ch h\u00e0ng, ch\u00fang ta c\u1ea7n ph\u1ea3i c\u00f3 m\u1ed9t k\u1ebf ho\u1ea1ch training nh\u00e2n vi\u00ean thu ng\u00e2n b\u00e0i b\u1ea3n.<\/p>\n<h2>C\u1ea7n training g\u00ec cho nh\u00e2n vi\u00ean thu ng\u00e2n?<\/h2>\n<h3>1. K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n<p>M\u1ecdi k\u1ef9 n\u0103ng <a href=\"https:\/\/suno.vn\/blog\/3-nguyen-tac-bat-bien-ve-dich-vu-cham-soc-khach-hang-trong-ban-le\/\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> \u0111\u1ec1u c\u1ea7n thi\u1ebft. Tuy nhi\u00ean, n\u1ebfu kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 training nh\u00e2n vi\u00ean thu ng\u00e2n, ch\u1ee7 c\u1eeda h\u00e0ng n\u00ean t\u1eadp trung v\u00e0o nh\u1eefng k\u1ef9 n\u0103ng ch\u00ednh sau:<\/p>\n<ul>\n<li><strong>Th\u00e2n thi\u1ec7n:\u00a0<\/strong>Lu\u00f4n t\u01b0\u01a1i c\u01b0\u1eddi v\u1edbi m\u1ecdi kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Ch\u00e0o \u0111\u00f3n:\u00a0<\/strong>Lu\u00f4n ch\u00e0o h\u1ecfi l\u1ecbch s\u1ef1 khi kh\u00e1ch ra\/ v\u00e0o c\u1eeda h\u00e0ng.<\/li>\n<li><strong>Cross-sell:\u00a0<\/strong>Bi\u1ebft c\u00e1ch b\u00e1n th\u00eam khi kh\u00e1ch thanh to\u00e1n.<\/li>\n<li><strong>Gi\u1ea3i quy\u1ebft &#8220;v\u1ea5n \u0111\u1ec1&#8221;:\u00a0<\/strong>Bi\u1ebft c\u00e1ch \u0111\u1ed1i \u0111\u00e3i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng b\u1ef1c b\u1ed9i ho\u1eb7c kh\u00f4ng h\u00e0i l\u00f2ng.<\/li>\n<\/ul>\n<p><em><strong>\u0110\u1ecdc th\u00eam:\u00a0<a href=\"https:\/\/suno.vn\/blog\/tang-doanh-thu-cho-cua-hang-nho-thay-doi-tai-quay-thu-ngan\/\">T\u0103ng doanh thu cho c\u1eeda h\u00e0ng nh\u1edd thay \u0111\u1ed5i t\u1ea1i qu\u1ea7y thu ng\u00e2n<\/a><\/strong><\/em><\/p>\n<h3>2. Ch\u00ednh s\u00e1ch c\u1eeda h\u00e0ng<\/h3>\n<p>Training nh\u00e2n vi\u00ean thu ng\u00e2n c\u1ea7n ph\u1ea3i \u0111\u1ec1 c\u1eadp \u0111\u1ebfn m\u1ecdi ch\u00ednh s\u00e1ch c\u1ee7a c\u1eeda h\u00e0ng. T\u1eeb ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng, gi\u1ea3m gi\u00e1, thanh to\u00e1n, v\u1eadn chuy\u1ec3n cho \u0111\u1ebfn ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3&#8230;<\/p>\n<p>Nh\u00e2n vi\u00ean thu ng\u00e2n kh\u00f4ng n\u1eafm r\u00f5 ch\u00ednh s\u00e1ch, quy \u0111\u1ecbnh c\u1ee7a c\u1eeda h\u00e0ng c\u00f3 th\u1ec3 s\u1ebd g\u00e2y ra r\u1ea5t nhi\u1ec1u t\u1ed5n th\u1ea5t cho c\u1eeda h\u00e0ng (th\u1eddi gian, ti\u1ec1n b\u1ea1c, kh\u00e1ch h\u00e0ng&#8230;).<\/p>\n<h3>3. S\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng<\/h3>\n<p>N\u1ebfu c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 s\u1eed d\u1ee5ng <a href=\"https:\/\/suno.vn\">Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u1eeda h\u00e0ng<\/a>\/ <a href=\"https:\/\/suno.vn\/phan-mem-ban-hang-suno-vn\/\">Ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng<\/a>, h\u00e3y training nh\u00e2n vi\u00ean thu ng\u00e2n c\u00e1ch:<\/p>\n<ul>\n<li>\u0110\u0103ng nh\u1eadp v\u00e0o ph\u1ea7n m\u1ec1m.<\/li>\n<li>B\u00e1n h\u00e0ng tr\u00ean ph\u1ea7n m\u1ec1m.<\/li>\n<li>T\u00ecm ki\u1ebfm th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 l\u1ecbch s\u1eed mua h\u00e0ng.<\/li>\n<li>T\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m<\/li>\n<li>X\u1eed l\u00fd \u0111\u1ed5i tr\u1ea3<\/li>\n<li>Thanh to\u00e1n<\/li>\n<li>Qu\u1ea3n l\u00fd khuy\u1ebfn m\u00e3i<\/li>\n<li>In h\u00f3a \u0111\u01a1n<\/li>\n<li>&#8230;<\/li>\n<\/ul>\n<h3>4. \u0110\u00f3ng g\u00f3i s\u1ea3n ph\u1ea9m<\/h3>\n<p>C\u00e1ch c\u1eeda \u0111\u00f3ng g\u00f3i s\u1ea3n ph\u1ea9m m\u1ed9t ph\u1ea7n ph\u1ea3n \u00e1nh th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u1eeda h\u00e0ng, th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a c\u1eeda h\u00e0ng so v\u1edbi \u0111\u1ed1i th\u1ee7.<\/p>\n<p>N\u1ebfu b\u1ea1n ch\u1ec9 \u0111\u00f3ng g\u00f3i s\u1ea3n ph\u1ea9m s\u01a1 s\u00e0i nh\u01b0 c\u00e1c c\u1eeda h\u00e0ng kh\u00e1c th\u00ec kh\u00f4ng c\u00f3 g\u00ec \u0111\u00e1ng n\u00f3i. Nh\u01b0ng n\u1ebfu b\u1ea1n c\u00f3 m\u1ed9t c\u00e1ch \u0111\u00f3ng g\u00f3i &#8220;\u0111\u1eb7c bi\u1ec7t&#8221; n\u00e0o \u0111\u00f3 cho c\u1eeda h\u00e0ng, h\u00e3y training cho nh\u00e2n vi\u00ean thu ng\u00e2n.<\/p>\n<h2>C\u00e1ch training nh\u00e2n vi\u00ean thu ng\u00e2n<\/h2>\n<h3>1. S\u1eed d\u1ee5ng t\u00e0i li\u1ec7u training c\u1ee7a c\u1eeda h\u00e0ng<\/h3>\n<p>N\u1ebfu b\u1ea1n \u0111ang kinh doanh m\u1ed9t c\u1eeda h\u00e0ng nh\u01b0\u1ee3ng quy\u1ec1n, h\u00e3y s\u1eed d\u1ee5ng t\u00e0i li\u1ec7u c\u1ee7a nh\u00e0 s\u00e1ng l\u1eadp \u0111\u1ec3 training nh\u00e2n vi\u00ean thu ng\u00e2n v\u00e0 c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c.<\/p>\n<p>N\u1ebfu b\u1ea1n t\u1ef1 m\u1edf c\u1eeda h\u00e0ng, b\u1ea1n n\u00ean l\u1eadp m\u1ed9t k\u1ebf ho\u1ea1ch, quy tr\u00ecnh training c\u1ee5 th\u1ec3 cho ri\u00eang m\u00ecnh.<\/p>\n<h3>2. Gi\u00fap nh\u00e2n vi\u00ean &#8220;nh\u1edb&#8221; th\u00f4ng tin s\u1ea3n ph\u1ea9m<\/h3>\n<p>Nh\u00e2n vi\u00ean thu ng\u00e2n trong c\u1eeda h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng b\u00e1ch h\u00f3a, c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 c\u00e1c th\u00f4ng tin c\u01a1 b\u1ea3n c\u1ee7a s\u1ea3n ph\u1ea9m (t\u00ean\/ m\u00e3 s\u1ea3n ph\u1ea9m) \u0111\u1ec3 c\u00f3 th\u1ec3 tra c\u1ee9u nhanh ch\u00f3ng khi c\u1ea7n.<\/p>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c c\u1eeda h\u00e0ng c\u00f3 qu\u00e1 nhi\u1ec1u s\u1ea3n ph\u1ea9m, vi\u1ec7c ghi nh\u1edb th\u00f4ng tin s\u1ea3n ph\u1ea9m s\u1ebd r\u1ea5t kh\u00f3 kh\u0103n. Ch\u1ee7 c\u1eeda h\u00e0ng n\u00ean c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng m\u1ed9t <a href=\"https:\/\/suno.vn\">Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng ph\u00f9 h\u1ee3p<\/a> \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m khi c\u1ea7n thi\u1ebft.<\/p>\n<h3>3. Th\u1ef1c h\u00e0nh<\/h3>\n<p>H\u01b0\u1edbng d\u1eabn ch\u1ec9 l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u trong quy tr\u00ecnh training nh\u00e2n vi\u00ean thu ng\u00e2n. \u0110\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft, b\u1ea1n n\u00ean cho h\u1ecd m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 th\u1ef1c h\u00e0nh nh\u1eefng ki\u1ebfn th\u1ee9c \u0111\u00e3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng d\u1eabn.<\/p>\n<h3>4. Noi g\u01b0\u01a1ng<\/h3>\n<p>\u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 training nh\u00e2n vi\u00ean thu ng\u00e2n. N\u1ebfu c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 2 nh\u00e2n vi\u00ean thu ng\u00e2n tr\u1edf l\u00ean, h\u00e3y \u0111\u1ec3 nh\u00e2n vi\u00ean m\u1edbi h\u1ecdc h\u1ecfi v\u00e0 l\u00e0m theo nh\u1eefng ng\u01b0\u1eddi c\u00f3 kinh nghi\u1ec7m.<\/p>\n<h3>3. \u0110\u1eb7t ra m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3<\/h3>\n<p>\u0110\u1ec3 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 training, b\u1ea1n n\u00ean \u0111\u1eb7t ra m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. C\u1ee5 th\u1ec3:<\/p>\n<ul>\n<li>Gi\u1edbi h\u1ea1n th\u1eddi gian h\u1ecdc vi\u1ec7c: 40 gi\u1edd l\u00e0 kho\u1ea3n th\u1eddi gian v\u1eeba \u0111\u1ee7 \u0111\u1ec3 nh\u00e2n vi\u00ean thu ng\u00e2n l\u00e0m quen v\u1edbi c\u00e1c quy tr\u00ecnh b\u00e1n h\u00e0ng, thanh to\u00e1n v\u00e0 c\u00e1ch s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m.<\/li>\n<li>\u0110\u1eb7t m\u1ee5c ti\u00eau kh\u1ed1i l\u01b0\u1ee3ng\/ t\u1ed1c \u0111\u1ed9 c\u00f4ng vi\u1ec7c: Khi nh\u00e2n vi\u00ean \u0111\u00e3 th\u00e0nh th\u1ea1o h\u01a1n, h\u00e3y \u0111\u1eb7t ra m\u1ed9t m\u1ee5c ti\u00eau v\u1ec1 kh\u1ed1i l\u01b0\u1ee3ng\/ t\u1ed1c \u0111\u1ecd c\u00f4ng vi\u1ec7c \u0111\u1ec3 nh\u00e2n vi\u00ean c\u1ed1 g\u1eafng. V\u00ed d\u1ee5: Trong v\u00f2ng 1 ph\u00fat ph\u1ea3i t\u00ednh ti\u1ec1n xong cho kh\u00e1ch.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Kh\u00f4ng ch\u1ec9 gi\u1eef vai tr\u00f2 &#8220;thu ti\u1ec1n&#8221;, gi\u1edd \u0111\u00e2y, nh\u00e2n vi\u00ean thu ng\u00e2n c\u00f2n ph\u1ea3i bi\u1ebft b\u00e1n h\u00e0ng, ch\u1ed1t \u0111\u01a1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng&#8230;<\/p>\n","protected":false},"author":101014,"featured_media":112577,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[1296,1298,1297,121,986],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd khi training nh\u00e2n vi\u00ean thu ng\u00e2n cho c\u1eeda h\u00e0ng<\/title>\n<meta name=\"description\" content=\"Mu\u1ed1n kinh doanh \u0111\u1ea1t hi\u1ec7u 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