{"id":112018,"date":"2018-03-14T14:47:13","date_gmt":"2018-03-14T07:47:13","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=112018"},"modified":"2018-03-14T14:47:13","modified_gmt":"2018-03-14T07:47:13","slug":"10-ky-nang-ban-hang-moi-nhan-vien-ban-le-can-phai-co-de-khong-bi-dao-thai","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/10-ky-nang-ban-hang-moi-nhan-vien-ban-le-can-phai-co-de-khong-bi-dao-thai\/","title":{"rendered":"10 K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n l\u1ebb c\u1ea7n ph\u1ea3i c\u00f3 \u0111\u1ec3 kh\u00f4ng b\u1ecb \u0111\u00e0o th\u1ea3i"},"content":{"rendered":"<p><em>Nh\u1eefng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng n\u00e0o l\u00e0 quan tr\u1ecdng v\u00e0 nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n l\u1ebb tuy\u1ec7t v\u1eddi l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?\u00a0<\/em><\/p>\n<p><em>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 10 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 b\u1ea5t c\u1ee9 nh\u00e2n vi\u00ean sale n\u00e0o c\u0169ng n\u00ean trang b\u1ecb cho m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c.<\/em><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-112050 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/03\/10-K\u1ef9-n\u0103ng-b\u00e1n-h\u00e0ng-m\u1ecdi-nh\u00e2n-vi\u00ean-b\u00e1n-l\u1ebb-c\u1ea7n-ph\u1ea3i-c\u00f3-\u0111\u1ec3-kh\u00f4ng-b\u1ecb-\u0111\u00e0o-th\u1ea3i-e1521011991261.png\" alt=\"10 K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n l\u1ebb c\u1ea7n ph\u1ea3i c\u00f3 \u0111\u1ec3 kh\u00f4ng b\u1ecb \u0111\u00e0o th\u1ea3i\" width=\"600\" height=\"313\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/03\/10-K\u1ef9-n\u0103ng-b\u00e1n-h\u00e0ng-m\u1ecdi-nh\u00e2n-vi\u00ean-b\u00e1n-l\u1ebb-c\u1ea7n-ph\u1ea3i-c\u00f3-\u0111\u1ec3-kh\u00f4ng-b\u1ecb-\u0111\u00e0o-th\u1ea3i-e1521011991261.png 600w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/03\/10-K\u1ef9-n\u0103ng-b\u00e1n-h\u00e0ng-m\u1ecdi-nh\u00e2n-vi\u00ean-b\u00e1n-l\u1ebb-c\u1ea7n-ph\u1ea3i-c\u00f3-\u0111\u1ec3-kh\u00f4ng-b\u1ecb-\u0111\u00e0o-th\u1ea3i-e1521011991261-115x60.png 115w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<h2>1. Mong mu\u1ed1n gi\u00fap \u0111\u1ee1 ng\u01b0\u1eddi kh\u00e1c<\/h2>\n<p>\u0110\u1eb7c \u0111i\u1ec3m quan tr\u1ecdng nh\u1ea5t m\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n c\u00f3, \u0111\u00f3 l\u00e0 s\u1ef1 quan t\u00e2m v\u00e0 lu\u00f4n s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1 ng\u01b0\u1eddi kh\u00e1c.<\/p>\n<p>V\u00ec m\u1ee5c ti\u00eau h\u00e0ng \u0111\u1ea7u trong b\u00e1n l\u1ebb v\u1eabn l\u00e0 h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c l\u00e0m cho cu\u1ed9c s\u1ed1ng c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n th\u00f4ng qua c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1eeda h\u00e0ng cung c\u1ea5p.<\/p>\n<p>M\u1ed9t nh\u00e2n vi\u00ean t\u1ed1t c\u1ea7n ph\u1ea3i quan t\u00e2m \u0111\u1ebfn vi\u1ec7c t\u00ecm ra nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng mu\u1ed1n v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 tin d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.<\/p>\n<h2>2. \u0110\u1ed3ng c\u1ea3m<\/h2>\n<p>K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng c\u1ea7n c\u00f3 \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng tuy\u1ec7t v\u1eddi \u0111\u00f3 l\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m, \u0111\u1ed3ng c\u1ea3m l\u00e0 m\u1ed9t \u0111\u1eb7c \u0111i\u1ec3m cho th\u1ea5y h\u1ecd s\u1eb5n s\u00e0ng \u0111\u1eb7t m\u00ecnh v\u00e0o \u0111\u00f4i gi\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u1ef1c s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 bi\u1ebft h\u1ecd \u0111ang c\u1ea7n g\u00ec.<\/p>\n<p>S\u1ef1 \u0111\u1ed3ng c\u1ea3m l\u00e0 n\u1ec1n t\u1ea3ng cho c\u00e1c<a href=\"https:\/\/suno.vn\/blog\/doc-vi-tam-ly-khach-hang-va-cung-co-cach-ban-hang-truoc-nam-moi-2018\/\" target=\"_blank\" rel=\"noopener\"><em><strong> k\u1ef9 n\u0103ng l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong><\/em><\/a> m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c v\u00e0 h\u01a1n h\u1ebft \u0111\u1eb7c t\u00ednh n\u00e0y s\u1ebd gi\u00fap \u00edch r\u1ea5t nhi\u1ec1u cho ng\u00e0nh b\u00e1n l\u1ebb.<\/p>\n<h2>3. Ki\u00ean nh\u1eabn<\/h2>\n<p>S\u1ef1 ki\u00ean nh\u1eabn l\u00e0 m\u1ed9t \u0111\u1eb7c \u0111i\u1ec3m quan tr\u1ecdng gi\u00fap trau d\u1ed3i c\u00e1c k\u1ef9 n\u0103ng li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf l\u00e0 \u0111\u00f4i khi b\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng thao t\u00e1c r\u1ea5t ch\u1eadm, m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 b\u1ea1n c\u1ea7n ph\u1ea3i \u0111i\u1ec1u ch\u1ec9nh t\u1ed1c \u0111\u1ed9 c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 h\u00f2a h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>Ngo\u00e0i ra b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng mu\u1ed1n b\u1ea1n ch\u1ea1y \u0111i ch\u1ea1y l\u1ea1i \u0111\u1ebfn 10 l\u1ea7n \u0111\u1ec3 t\u00ecm \u0111\u00fang s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd \u01b0ng \u00fd.<\/p>\n<h2>4. Th\u00e2n thi\u1ec7n<\/h2>\n<p>B\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i l\u00e0 m\u1ed9t ng\u01b0\u1eddi mang t\u00ednh c\u00e1ch h\u01b0\u1edbng ngo\u1ea1i m\u1edbi c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u01b0u t\u00fa, t\u1ea5t c\u1ea3 b\u1ea1n c\u1ea7n l\u00e0 \u0111\u00f3 l\u00e0 th\u00e2n thi\u1ec7n.<\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, b\u00e1n l\u1ebb l\u00e0 m\u1ed9t ng\u00e0nh d\u1ecbch v\u1ee5 m\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o theo \u0111\u1ecbnh h\u01b0\u1edbng l\u00e0 nh\u1eefng ng\u01b0\u1eddi t\u1eed t\u1ebf, ni\u1ec1m n\u1edf ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng.<\/p>\n<p>Th\u00e2n thi\u1ec7n l\u00e0 m\u1ed9t \u0111\u1eb7c \u0111i\u1ec3m quan tr\u1ecdng, l\u00e0 n\u1ec1n t\u1ea3ng thi\u1ebft y\u1ebfu cho t\u1ea5t c\u1ea3 c\u00e1c k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-112051 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/03\/10-K\u1ef9-n\u0103ng-b\u00e1n-h\u00e0ng-m\u1ecdi-nh\u00e2n-vi\u00ean-b\u00e1n-l\u1ebb-c\u1ea7n-ph\u1ea3i-c\u00f3-\u0111\u1ec3-kh\u00f4ng-b\u1ecb-\u0111\u00e0o-th\u1ea3i-01-e1521012106162.jpg\" alt=\"K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p\" width=\"600\" height=\"354\" \/><\/p>\n<h2>5. Ph\u1ea3i l\u00e0 m\u1ed9t ng\u01b0\u1eddi h\u1ecdc nhanh<\/h2>\n<p>\u0110\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean m\u1edbi, t\u1eeb ng\u00e0y \u0111\u1ea7u ti\u00ean b\u1eaft \u0111\u1ea7u c\u00f4ng vi\u1ec7c v\u1edbi t\u01b0 c\u00e1ch l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd b\u1ecb ng\u1eadp trong r\u1ea5t nhi\u1ec1u th\u00f4ng tin: l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u00e1n h\u00e0ng, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ti\u1ebfp \u0111\u00e3i kh\u00e1ch h\u00e0ng chu \u0111\u00e1o, l\u00e0m th\u1ebf n\u00e0o n\u1eafm h\u1ebft nh\u1eefng \u0111\u1eb7c t\u00ednh c\u1ee7a s\u1ea3n ph\u1ea9m,&#8230;<\/p>\n<p>Do \u0111\u00f3 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng c\u1ea7n c\u00f3 \u0111\u1ed1i v\u1edbi m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n l\u1ebb \u0111\u00f3 l\u00e0 ph\u1ea3i h\u1ecdc th\u1eadt nhanh. V\u00e0 \u0111i\u1ec1u n\u00e0y th\u00ec kh\u00f4ng bao \u0111\u01b0\u1ee3c d\u1eebng l\u1ea1i, v\u00ec c\u00e1c c\u1eeda h\u00e0ng b\u00e1n l\u1ebb s\u1ebd \u0111\u01b0a ra nh\u1eefng ch\u00ednh s\u00e1ch khuy\u1ebfn m\u00e3i, \u01b0u \u0111\u00e3i h\u00e0ng tu\u1ea7n h\u00e0ng th\u00e1ng, k\u00e8m theo nh\u1eefng \u0111\u1ed5i m\u1edbi d\u1ecbch v\u1ee5 \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng, v\u1edbi t\u01b0 c\u00e1ch l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, b\u1ea1n c\u1ea7n ph\u1ea3i l\u00e0 ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin \u0111\u00f3.<\/p>\n<h2>6. Ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng \u0111a nhi\u1ec7m (l\u00e0m nhi\u1ec1u vi\u1ec7c c\u00f9ng m\u1ed9t l\u00fac)<\/h2>\n<p>K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng quan tr\u1ecdng kh\u00f4ng k\u00e9m \u0111\u00f3 l\u00e0 bi\u1ebft \u01b0u ti\u00ean c\u00f4ng vi\u1ec7c ch\u00ednh v\u00e0 kh\u1ea3 n\u0103ng \u0111a nhi\u1ec7m.<\/p>\n<p>C\u00e1c nh\u00e2n vi\u00ean b\u00e1n l\u1ebb ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f9ng m\u1ed9t l\u00fac nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o &#8220;ch\u0103m s\u00f3c&#8221; t\u1ed1t kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Ph\u1ea3i bi\u1ebft \u0111\u00e2u l\u00e0 c\u00f4ng vi\u1ec7c c\u1ea7n \u01b0u ti\u00ean \u0111\u1ec3 c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch xu\u1ea5t s\u1eafc.<\/p>\n<p>Th\u00eam v\u00e0o \u0111\u00f3, trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p s\u1ebd th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra vi\u1ec7c nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea7n \u0111\u1ebfn s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a b\u1ea1n c\u00f9ng l\u00fac, v\u00ec v\u1eady ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n<h2>7. K\u1ef9 n\u0103ng l\u1eafng nghe t\u00edch c\u1ef1c<\/h2>\n<p>K\u1ef9 n\u0103ng l\u1eafng nghe t\u00edch c\u1ef1c r\u1ea5t quan tr\u1ecdng cho t\u1ea5t c\u1ea3 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng. \u0110\u00e2y kh\u00f4ng h\u1eb3n l\u00e0 k\u1ef9 n\u0103ng t\u1ef1 nhi\u00ean m\u00e0 b\u1ea5t k\u00ec ai c\u0169ng c\u00f3, nh\u01b0ng v\u1edbi s\u1ef1 h\u1ecdc h\u1ecfi, t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c th\u00ec b\u1ea5t c\u1ee9 ai c\u0169ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh ng\u01b0\u1eddi l\u1eafng nghe t\u00edch c\u1ef1c.<\/p>\n<p>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng l\u1eafng nghe t\u00edch c\u1ef1c:<\/p>\n<p>&#8211; T\u00edch c\u1ef1c n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng theo \u0111\u1ecbnh d\u1ea1ng l\u1eb7p l\u1ea1i h\u1ea7u h\u1ebft nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng v\u1eeba n\u00f3i \u0111\u1ec3 x\u00e1c nh\u1eadn, \u0111i\u1ec1u n\u00e0y b\u1eaft bu\u1ed9c b\u1ea1n ph\u1ea3i quan t\u00e2m nhi\u1ec1u h\u01a1n \u0111\u1ebfn nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng n\u00f3i.<\/p>\n<p>&#8211; Th\u1ec3 hi\u1ec7n b\u1eb1ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 n\u1ebfu ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c l\u1eafng nghe.<\/p>\n<h2>8. Am hi\u1ec3u s\u00e2u s\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m<\/h2>\n<p>M\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 m\u1ecdi nh\u00e2n vi\u00ean \u0111\u1ec1u ph\u1ea3i c\u00f3 \u0111\u00f3 l\u00e0 ki\u1ebfn th\u1ee9c s\u00e2u s\u1eafc v\u1ec1 t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea1n cung c\u1ea5p. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p b\u1ea1n \u0111\u01b0a ra c\u00e1c c\u00e2u h\u1ecfi v\u00e0 t\u1ea1o ra c\u00e1c gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n<p>\u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c sau khi b\u1ea1n l\u00e0m vi\u1ec7c v\u1edbi t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n trong m\u1ed9t th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh.<\/p>\n<p>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 n\u1eafm v\u1eefng s\u1ea3n ph\u1ea9m trong b\u00e1n l\u1ebb:<\/p>\n<p>&#8211; X\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u00e2u l\u00e0 s\u1ea3n ph\u1ea9m quan tr\u1ecdng v\u00e0 \u0111i\u1ec1u g\u00ec l\u00e0m ch\u00fang tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t.<\/p>\n<p>&#8211; Khi ph\u00e1t h\u00e0nh nh\u1eefng m\u1eb7t h\u00e0ng m\u1edbi, h\u00e3y \u01b0u ti\u00ean nh\u1eefng \u0111\u1eb7c t\u00ednh quan tr\u1ecdng, \u0111\u1ec3 nghi\u00ean c\u1ee9u v\u00e0 tr\u1ea3i nghi\u1ec7m, d\u1ea7n d\u1ea7n, b\u1ea1n s\u1ebd bi\u1ebft \u01b0u\/ nh\u01b0\u1ee3c \u0111i\u1ec3m v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-112052 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2018\/03\/10-K\u1ef9-n\u0103ng-b\u00e1n-h\u00e0ng-m\u1ecdi-nh\u00e2n-vi\u00ean-b\u00e1n-l\u1ebb-c\u1ea7n-ph\u1ea3i-c\u00f3-\u0111\u1ec3-kh\u00f4ng-b\u1ecb-\u0111\u00e0o-th\u1ea3i-02-e1521012230954.jpg\" alt=\"Am hi\u1ec3u s\u00e2u s\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m\" width=\"600\" height=\"330\" \/><\/p>\n<h2>9. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/h2>\n<p>K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng c\u01a1 b\u1ea3n m\u00e0 m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n l\u1ebb c\u1ea7n ph\u1ea3i c\u00f3 \u0111\u00f3 l\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3i ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi, gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng th\u1eafc m\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m, nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng quan t\u00e2m, k\u1ec3 c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/p>\n<p>\u0110\u1ec3 c\u00f3 th\u1ec3 trau d\u1ed3i k\u1ef9 n\u0103ng n\u00e0y, \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3i t\u1eadn d\u1ee5ng c\u00e1c t\u00ecnh hu\u1ed1ng ti\u1ec7u c\u1ef1c l\u1eabn t\u00edch c\u1ef1c x\u1ea3y ra t\u1ea1i c\u1eeda h\u00e0ng, \u0111\u1ec3 h\u1ecdc h\u1ecfi, r\u00fat kinh nghi\u1ec7m t\u1eeb nh\u1eefng sai l\u1ea7m \u0111\u1ec3 c\u00f3 th\u1ec3 n\u00e2ng cao kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng.<\/p>\n<h2>10. K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng\/ d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h2>\n<p>Hai k\u1ef9 n\u0103ng n\u00e0y \u0111\u01b0\u1ee3c t\u1eadp h\u1ee3p l\u1ea1i v\u1edbi nhau v\u00ec c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t n\u00ean l\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng gi\u1ecfi nh\u1ea5t. L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, b\u1ea1n ph\u1ea3i bi\u1ebft c\u00e1ch l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c giai \u0111o\u1ea1n b\u00e1n h\u00e0ng.<\/p>\n<p>B\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng, hi\u1ec3u \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, t\u1ea1o ra gi\u1ea3i ph\u00e1p cho h\u1ecd v\u00e0 chuy\u1ec3n h\u1ecd th\u00e0nh kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<p><strong>Xem th\u00eam:\u00a0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/suno.vn\/blog\/4-ky-nang-ban-hang-truc-tiep-khien-khach-hang-khong-the-khong-rut-vi\/\">4 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 kh\u00f4ng r\u00fat v\u00ed<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/nhung-ky-nang-phai-co-cua-nhan-vien-ban-hang-thoi-trang\/\">Nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n ph\u1ea3i c\u00f3 c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u1eddi trang<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/ky-nang-sale-7-ky-nang-ma-dan-ban-hang-nao-cung-phai-biet\/\">[K\u1ef9 n\u0103ng sale] 7 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 nh\u00e2n vi\u00ean sale n\u00e0o c\u0169ng ph\u1ea3i bi\u1ebft<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Nh\u1eefng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng n\u00e0o l\u00e0 quan tr\u1ecdng v\u00e0 nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n l\u1ebb tuy\u1ec7t v\u1eddi l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?\u00a0 D\u01b0\u1edbi \u0111\u00e2y l\u00e0 10 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 b\u1ea5t c\u1ee9 nh\u00e2n vi\u00ean sale n\u00e0o c\u0169ng n\u00ean trang b\u1ecb cho m\u00ecnh \u0111\u1ec3 c\u00f3 [&#8230;]\n","protected":false},"author":101016,"featured_media":112050,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[77,100],"tags":[475,773,772,886,1230],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n l\u1ebb c\u1ea7n ph\u1ea3i c\u00f3 \u0111\u1ec3 kh\u00f4ng b\u1ecb \u0111\u00e0o th\u1ea3i<\/title>\n<meta name=\"description\" content=\"Nh\u1eefng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng n\u00e0o l\u00e0 quan tr\u1ecdng v\u00e0 nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n l\u1ebb tuy\u1ec7t v\u1eddi l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?\u00a0 D\u01b0\u1edbi \u0111\u00e2y l\u00e0 10 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 b\u1ea5t c\u1ee9 nh\u00e2n vi\u00ean sale c\u0169ng n\u00ean trang b\u1ecb cho m\u00ecnh \u0111\u1ec3 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/10-ky-nang-ban-hang-moi-nhan-vien-ban-le-can-phai-co-de-khong-bi-dao-thai\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n l\u1ebb c\u1ea7n ph\u1ea3i c\u00f3 \u0111\u1ec3 kh\u00f4ng b\u1ecb \u0111\u00e0o th\u1ea3i\" \/>\n<meta property=\"og:description\" content=\"Nh\u1eefng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng n\u00e0o l\u00e0 quan tr\u1ecdng v\u00e0 nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n l\u1ebb tuy\u1ec7t v\u1eddi l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 nh\u1eefng 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