{"id":111088,"date":"2017-12-28T15:04:02","date_gmt":"2017-12-28T08:04:02","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=111088"},"modified":"2017-12-28T15:04:02","modified_gmt":"2017-12-28T08:04:02","slug":"doc-vi-tam-ly-khach-hang-va-cung-co-cach-ban-hang-truoc-nam-moi-2018","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/doc-vi-tam-ly-khach-hang-va-cung-co-cach-ban-hang-truoc-nam-moi-2018\/","title":{"rendered":"\u0110\u1ecdc v\u1ecb t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 c\u1ee7ng c\u1ed1 c\u00e1ch b\u00e1n h\u00e0ng tr\u01b0\u1edbc th\u1ec1m n\u0103m m\u1edbi 2018"},"content":{"rendered":"<p><strong><em>\u0110\u00e3 bao gi\u1edd b\u1ea1n t\u1ef1 h\u1ecfi \u0111i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu nh\u1ea5t? C\u00f3 bao gi\u1edd b\u1ea1n ngh\u0129 v\u1ec1 nh\u1eefng \u0111i\u1ec1u b\u1ea1n ho\u1eb7c nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng m\u00ecnh \u0111ang l\u00e0m, v\u00f4 t\u00ecnh khi\u1ebfn kh\u00e1ch h\u00e0ng &#8220;m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i&#8221;?<\/em><\/strong><\/p>\n<p><em>N\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 c\u00f3, h\u00e3y ti\u1ebfp t\u1ee5c v\u1edbi nh\u1eefng chia s\u1ebb sau \u0111\u00e2y c\u1ee7a <a href=\"https:\/\/suno.vn\/\" target=\"_blank\" rel=\"noopener\">SUNO<\/a> \u0111\u1ec3 hi\u1ec3u h\u01a1n v\u1ec1 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ee7ng c\u1ed1 l\u1ea1i c\u00e1ch th\u1ee9c b\u00e1n h\u00e0ng tr\u01b0\u1edbc th\u1ec1m n\u0103m m\u1edbi 2018.<\/em><\/p>\n<figure id=\"attachment_111091\" aria-describedby=\"caption-attachment-111091\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-111091 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-e1514442970696.jpg\" alt=\"\u0110\u1ecdc v\u1ecb t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 c\u1ee7ng c\u1ed1 c\u00e1ch b\u00e1n h\u00e0ng tr\u01b0\u1edbc th\u1ec1m n\u0103m m\u1edbi 2018\" width=\"600\" height=\"410\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-e1514442970696.jpg 600w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-e1514442970696-585x400.jpg 585w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-e1514442970696-88x60.jpg 88w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-111091\" class=\"wp-caption-text\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<h2>1. Kh\u00f4ng hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng<\/h2>\n<p>&#8220;C\u00f3 hai lo\u1ea1i ng\u01b0\u1eddi mua s\u1eafm: Nh\u1eefng ng\u01b0\u1eddi mu\u1ed1n th\u01b0\u1edfng th\u1ee9c v\u00e0 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 mua s\u1eafm v\u00e0 nh\u1eefng ng\u01b0\u1eddi mu\u1ed1n mua s\u1eafm m\u1ed9t c\u00e1ch nhanh nh\u1ea5t v\u00e0 h\u1ecd \u00edt m\u1ea5t th\u1eddi gian nh\u1ea5t c\u00f3 th\u1ec3 (cho d\u00f9 l\u00e0 mua h\u00e0ng tr\u1ef1c tuy\u1ebfn hay mua tr\u1ef1c ti\u1ebfp t\u1ea1i c\u1eeda h\u00e0ng). N\u1ebfu c\u1eeda h\u00e0ng b\u1ea1n, kh\u00f4ng hi\u1ec3u \u0111\u01b0\u1ee3c hai lo\u1ea1i kh\u00e1ch h\u00e0ng n\u00e0y, th\u00ec kh\u00f4ng th\u1ec3 n\u00e0o ph\u1ee5c v\u1ee5 t\u1ed1t v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec h\u1ecd c\u1ea7n.&#8221; Liz Fitzwater, Nh\u00e0 thi\u1ebft k\u1ebf \u0111\u1ed3 h\u1ecda cao c\u1ea5p chia s\u1ebb.<\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, \u0111\u1ec3 c\u00f3 th\u1ec3 n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng ch\u1ec9 c\u00f3 th\u1ec3 th\u00f4ng qua c\u00e1ch ti\u1ebfp c\u1eadn v\u1edbi h\u1ecd, nh\u01b0ng kh\u00f4ng c\u00f3 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee5 th\u1ec3 n\u00e0o cho t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, \u0111i\u1ec1u b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 d\u00e0nh th\u1eddi gian \u0111\u1ec3 quan s\u00e1t, l\u1eafng nghe v\u00e0 t\u00ecm ra nhu c\u1ea7u c\u1ee7a t\u1eebng ng\u01b0\u1eddi mua s\u1eafm.<\/p>\n<p>B\u1eb1ng c\u00e1ch t\u1ef1 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi, kh\u00e1ch h\u00e0ng \u0111ang v\u1ed9i v\u00e0ng hay h\u1ecd \u0111ang d\u00e0nh th\u1eddi gian \u0111\u1ec3 mua s\u1eafm, h\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n t\u1eadn t\u00ecnh, hay mu\u1ed1n c\u00f3 th\u1eddi gian \u0111\u1ec3 t\u1ef1 tay ch\u1ecdn l\u1ef1a?&#8230; H\u00e3y tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y, tr\u01b0\u1edbc khi ti\u1ebfp c\u1eadn v\u00e0 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n<figure id=\"attachment_111093\" aria-describedby=\"caption-attachment-111093\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-111093 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-01-e1514445841442.jpg\" alt=\"Hi\u1ec3u kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng \u0111\u00fang c\u00e1ch\" width=\"600\" height=\"368\" \/><figcaption id=\"caption-attachment-111093\" class=\"wp-caption-text\">N\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<h2>2. D\u00e0nh s\u1ef1 khen ng\u1ee3i kh\u00f4ng ch\u00e2n th\u00e0nh cho kh\u00e1ch h\u00e0ng<\/h2>\n<p>&#8220;T\u00f4i kh\u00f4ng th\u00edch \u0111\u01b0\u1ee3c nghe nh\u1eefng \u0111i\u1ec1u t\u1ed1t \u0111\u1eb9p, khi h\u1ecd r\u00f5 r\u00e0ng kh\u00f4ng mu\u1ed1n n\u00f3i nh\u1eefng l\u1eddi \u0111\u00f3.&#8221; M\u1ed9t kh\u00e1ch h\u00e0ng chia s\u1ebb.<\/p>\n<p>N\u1ebfu nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng b\u1ea1n v\u1eabn \u0111ang n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng nh\u1eefng g\u00ec m\u00e0 b\u1ea1n ngh\u0129 h\u1ecd mu\u1ed1n l\u1eafng nghe b\u1eb1ng c\u00e1ch &#8220;t\u1eafm&#8221; cho h\u1ecd b\u1eb1ng nh\u1eefng l\u1eddi khen kh\u00f4ng th\u1eadt l\u00f2ng, th\u00ec ch\u1eafc ch\u1eafn \u0111i\u1ec1u n\u00e0y s\u1ebd kh\u00f4ng mang l\u1ea1i l\u1ee3i \u00edch g\u00ec cho c\u1eeda h\u00e0ng b\u1ea1n c\u1ea3.<\/p>\n<p>V\u00ec tr\u00ean th\u1ef1c t\u1ebf, ng\u01b0\u1eddi mua h\u00e0ng c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y v\u00e0 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u00e2n th\u00e0nh qua t\u1eebng l\u1eddi n\u00f3i c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng.<\/p>\n<p>Thay v\u00e0o \u0111\u00f3, c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, \u0111\u00f3 l\u00e0 h\u00e3y trung th\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. N\u1ebfu th\u1eadt s\u1ef1 s\u1ea3n ph\u1ea9m n\u00e0y kh\u00f4ng h\u1ee3p v\u1edbi d\u00e1ng h\u1ecd, h\u00e3y n\u00f3i cho h\u1ecd bi\u1ebft v\u00e0 ki\u1ebfn ngh\u1ecb m\u1ed9t s\u1ea3n ph\u1ea9m thay th\u1ebf, ngay c\u1ea3 khi, th\u1ee9 \u0111\u00f3 kh\u00f4ng c\u00f3 trong c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n<p>B\u1eb1ng c\u00e1ch x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0 cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng, b\u1ea1n ho\u00e0n to\u00e0n kh\u00f4ng ch\u1ec9 quan t\u00e2m \u0111\u1ebfn vi\u1ec7c &#8220;moi ti\u1ec1n&#8221; c\u1ee7a h\u1ecd m\u00e0 c\u00f2n mu\u1ed1n mang\u00a0 l\u1ee3i \u00edch \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<p>B\u1eb1ng c\u00e1ch n\u00e0y, b\u1ea1n \u0111\u00e3 g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng nh\u1edd s\u1ef1 trung th\u1ef1c c\u1ee7a m\u00ecnh, h\u1ecd s\u1ebd nh\u1edb v\u00e0 ch\u1eafc ch\u1eafn s\u1ebd tr\u1edf l\u1ea1i v\u1edbi c\u1eeda h\u00e0ng b\u1ea1n v\u00e0o m\u1ed9t ng\u00e0y kh\u00f4ng xa.<\/p>\n<figure id=\"attachment_111094\" aria-describedby=\"caption-attachment-111094\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-111094 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-02-e1514446192197.jpg\" alt=\"H\u00e3y khen ng\u1ee3i kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch trung th\u1ef1c\" width=\"600\" height=\"395\" \/><figcaption id=\"caption-attachment-111094\" class=\"wp-caption-text\">Nhi\u1ec7t t\u00ecnh t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n<h2>3. Nh\u00e2n vi\u00ean kh\u00f4ng am hi\u1ec3u s\u1ea3n ph\u1ea9m<\/h2>\n<p>Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n kh\u00f4ng bi\u1ebft h\u1ecd \u0111ang l\u00e0m g\u00ec, kh\u00f4ng hi\u1ec3u bi\u1ebft g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m kh\u00f4ng ch\u1ec9 l\u00e0m x\u1ea5u \u0111i <a href=\"https:\/\/suno.vn\/blog\/?s=d%E1%BB%8Bch+v%E1%BB%A5+kh%C3%A1ch+h%C3%A0ng\" target=\"_blank\" rel=\"noopener\"><em><strong>d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/em><\/a>, m\u00e0 c\u0169ng l\u00e0m gi\u1ea3m <a href=\"https:\/\/suno.vn\/blog\/?s=doanh+s%E1%BB%91+b%C3%A1n+h%C3%A0ng\" target=\"_blank\" rel=\"noopener\"><em><strong>doanh s\u1ed1 b\u00e1n h\u00e0ng<\/strong><\/em><\/a> v\u00e0 \u1ea3nh h\u01b0\u1edfng r\u1ea5t nhi\u1ec1u \u0111\u1ebfn t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao \u0111\u1ea7u t\u01b0 v\u00e0 <a href=\"https:\/\/suno.vn\/blog\/?s=%C4%91%C3%A0o+t%E1%BA%A1o+nh%C3%A2n+vi%C3%AAn\" target=\"_blank\" rel=\"noopener\"><em><strong>\u0111\u00e0o t\u1ea1o cho nh\u00e2n vi\u00ean<\/strong><\/em><\/a>, lu\u00f4n l\u00e0 m\u1ee5c ti\u00eau h\u00e0ng \u0111\u1eb7t ra cho m\u1ecdi c\u1eeda h\u00e0ng b\u00e1n l\u1ebb. N\u1ebfu trong n\u0103m qua, b\u1ea1n v\u1eabn ch\u01b0a \u0111\u1ec3 t\u00e2m hay l\u00e0m t\u1ed1t \u0111i\u1ec1u n\u00e0y, th\u00ec \u0111\u00e3 \u0111\u1ebfn l\u00fac n\u00ean \u0111\u1ea7u t\u01b0 nghi\u00eam t\u00fac.<\/p>\n<p>C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nhi\u1ec1u ph\u01b0\u01a1ng th\u1ee9c \u0111\u00e0o t\u1ea1o kh\u00e1c nhau \u0111\u1ec3 \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t.<\/p>\n<p><strong>V\u00ed d\u1ee5:<\/strong> n\u1ebfu b\u1ea1n mu\u1ed1n \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng hay <a href=\"https:\/\/suno.vn\/\" target=\"_blank\" rel=\"noopener\"><em><strong>ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0n<\/strong><strong>g<\/strong><\/em><\/a>, t\u1ed1t nh\u1ea5t n\u00ean c\u00f3 nh\u1eefng video h\u01b0\u1edbng d\u1eabn v\u00e0 \u0111\u1ec3 h\u1ecd t\u1ef1 thao t\u00e1c \u0111\u1ec3 n\u1eafm b\u1eaft nhanh h\u01a1n.<\/p>\n<figure id=\"attachment_111095\" aria-describedby=\"caption-attachment-111095\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-111095 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-03-e1514446675807.jpg\" alt=\"T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 \" width=\"600\" height=\"400\" \/><figcaption id=\"caption-attachment-111095\" class=\"wp-caption-text\">Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng ph\u1ea3i am hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh<\/figcaption><\/figure>\n<h2>4. V\u1ea5n \u0111\u1ec1 ng\u0103n n\u1eafp t\u1ea1i c\u1eeda h\u00e0ng<\/h2>\n<p>Trong su\u1ed1t n\u0103m qua, n\u1ebfu b\u1ea1n lu\u00f4n g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c \u0111\u1ecbnh v\u1ecb v\u00e0 s\u1eafp x\u1ebfp h\u00e0ng h\u00f3a, th\u00ec \u0111\u00e3 \u0111\u1ebfn l\u00fac c\u1ea7n thay \u0111\u1ed5i \u0111\u1ec3 n\u0103m 2018 c\u00f4ng vi\u1ec7c kinh doanh di\u1ec5n ra ho\u00e0n h\u1ea3o h\u01a1n.<\/p>\n<p>&#8220;Kh\u00f4ng c\u00f3 l\u00ed do g\u00ec \u0111\u1ec3 c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n l\u1ed9n x\u1ed9n v\u00e0 d\u01a1 b\u1ea9n, \u0111\u00e2y l\u00e0 v\u1ea5n \u0111\u1ec1 r\u1ea5t c\u01a1 b\u1ea3n v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng h\u01a1n.&#8221;- Alan Dunwell, Nh\u00e0 b\u00e1n l\u1ebb h\u00e0ng \u0111\u1ea7u chia s\u1ebb.<\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t e d\u00e8 khi mu\u1ed1n ti\u1ebfn s\u00e2u h\u01a1n v\u00e0o c\u1eeda h\u00e0ng b\u1ea1n \u0111\u1ec3 ch\u1ecdn l\u1ef1a s\u1ea3n ph\u1ea9m, n\u1ebfu h\u1ecd li\u00ean t\u1ee5c g\u1eb7p v\u1eadt c\u1ea3n (h\u00e0ng h\u00f3a l\u1ed9n x\u1ed9n, s\u00e0n nh\u00e0 m\u1ea5t v\u1ec7 sinh) tr\u00ean \u0111\u01b0\u1eddng \u0111i.<\/p>\n<p>\u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0m ph\u00e1 v\u1ee1 doanh s\u1ed1 b\u00e1n h\u00e0ng, m\u00e0 c\u00f2n khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i.<\/p>\n<p>H\u00e3y ch\u1eafc ch\u1eafn l\u00e0 c\u1eeda h\u00e0ng b\u1ea1n lu\u00f4n trong t\u01b0 th\u1ebf s\u1eb5n s\u00e0ng \u0111\u1ec3 ti\u1ebfp \u0111\u00f3n kh\u00e1ch h\u00e0ng, h\u00e3y lau d\u1ecdn m\u1ed7i ng\u00e0y, v\u00e0 ch\u00fa \u00fd v\u1ea5n \u0111\u1ec1 v\u1ec7 sinh \u1edf m\u1ecdi ng\u00f3c ng\u00e1ch c\u1ee7a c\u1eeda h\u00e0ng b\u1ea1n.<\/p>\n<figure id=\"attachment_111096\" aria-describedby=\"caption-attachment-111096\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-111096 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-04-e1514446822103.jpg\" alt=\"Ch\u00fa \u00fd v\u1ea5n \u0111\u1ec1 v\u1ec7 sinh c\u1eeda h\u00e0ng \" width=\"600\" height=\"400\" \/><figcaption id=\"caption-attachment-111096\" class=\"wp-caption-text\">Tr\u01b0ng b\u00e0y h\u00e0ng h\u00f3a b\u1eaft m\u1eaft<\/figcaption><\/figure>\n<h2>5. Ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng<\/h2>\n<p>T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng s\u1ebd c\u1edfi m\u1edf h\u01a1n r\u1ea5t nhi\u1ec1u khi h\u1ecd \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n t\u1ea1i c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n<p>\u0110\u00f3 l\u00e0 m\u1ed9t c\u1eed ch\u1ec9 nh\u1ecf, nh\u01b0ng ch\u00e0o h\u1ecfi khi m\u1ed9t kh\u00e1ch h\u00e0ng b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng, s\u1ebd gi\u00fap h\u1ecd n\u00e1n l\u1ea1i l\u00e2u h\u01a1n, d\u00e0nh th\u1eddi gian nghi\u00ean c\u1ee9u h\u00e0ng h\u00f3a v\u00e0 mua s\u1eafm t\u1ea1i c\u1eeda h\u00e0ng b\u1ea1n l\u00e2u h\u01a1n.<\/p>\n<p>T\u1ea5t nhi\u00ean \u0111i\u1ec1u n\u00e0y s\u1ebd l\u00e0m t\u0103ng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng cho t\u1ea5t c\u1ea3 nh\u1eefng c\u1eeda h\u00e0ng b\u00e1n l\u1ebb.<\/p>\n<p>Ch\u00e0o m\u1eebng kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 gi\u00fap ng\u0103n ng\u1eeba tr\u1ed9m c\u1eafp. N\u00f3i ch\u00e0o v\u1edbi\u00a0 ai \u0111\u00f3 khi h\u1ecd b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng b\u1ea1n l\u00e0 h\u00ecnh th\u1ee9c th\u00f4ng b\u00e1o r\u1eb1ng b\u1ea1n bi\u1ebft v\u1ec1 s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a h\u1ecd, t\u1eeb \u0111\u00f3 s\u1ebd g\u1ea1t b\u1ecf \u0111i nh\u1eefng suy ngh\u0129 &#8220;l\u00e9n l\u00fat&#8221; c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_111097\" aria-describedby=\"caption-attachment-111097\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-111097 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/12\/c-v\u1ecb-t\u00e2m-l\u00fd-kh\u00e1ch-h\u00e0ng-v\u00e0-c\u1ee7ng-c\u1ed1-c\u00e1ch-b\u00e1n-h\u00e0ng-tr\u01b0\u1edbc-th\u1ec1m-n\u0103m-m\u1edbi-2018-05-e1514447388683.jpg\" alt=\"H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n \" width=\"600\" height=\"337\" \/><figcaption id=\"caption-attachment-111097\" class=\"wp-caption-text\">Ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng khi h\u1ecd b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n<\/figcaption><\/figure>\n<p><strong>Xem th\u00eam:\u00a0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/suno.vn\/blog\/5-dac-diem-tam-ly-khach-hang-thuong-gap-va-cach-xu-ly-phu-hop\/\">5 \u0111\u1eb7c \u0111i\u1ec3m t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p v\u00e0 c\u00e1ch x\u1eed l\u00fd ph\u00f9 h\u1ee3p\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/5-kinh-nghiem-ban-hang-trong-mua-mua-sam-cuoi-nam\/\">5 kinh nghi\u1ec7m b\u00e1n h\u00e0ng trong m\u00f9a mua s\u1eafm cu\u1ed1i n\u0103m<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/5-kinh-nghiem-ban-hang-trong-mua-mua-sam-cuoi-nam\/\">N\u1eafm b\u1eaft t\u00e2m l\u00fd b\u00e1n h\u00e0ng- b\u00ed quy\u1ebft gi\u00fap t\u0103ng doanh thu<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u00e3 bao gi\u1edd b\u1ea1n t\u1ef1 h\u1ecfi \u0111i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu nh\u1ea5t? C\u00f3 bao gi\u1edd b\u1ea1n ngh\u0129 v\u1ec1 nh\u1eefng \u0111i\u1ec1u b\u1ea1n ho\u1eb7c nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng m\u00ecnh \u0111ang l\u00e0m, v\u00f4 t\u00ecnh khi\u1ebfn kh\u00e1ch h\u00e0ng &#8220;m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i&#8221;? N\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 c\u00f3, h\u00e3y ti\u1ebfp t\u1ee5c v\u1edbi nh\u1eefng chia s\u1ebb sau [&#8230;]\n","protected":false},"author":101016,"featured_media":111091,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[38,473,129,769,626],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0110\u1ecdc v\u1ecb t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 c\u1ee7ng c\u1ed1 c\u00e1ch b\u00e1n h\u00e0ng tr\u01b0\u1edbc th\u1ec1m n\u0103m m\u1edbi 2018<\/title>\n<meta name=\"description\" content=\"\u0110\u00e3 bao gi\u1edd b\u1ea1n t\u1ef1 h\u1ecfi \u0111i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu nh\u1ea5t? C\u00f3 bao gi\u1edd b\u1ea1n ngh\u0129 v\u1ec1 nh\u1eefng \u0111i\u1ec1u b\u1ea1n ho\u1eb7c nh\u00e2n vi\u00ean c\u1eeda h\u00e0ng m\u00ecnh \u0111ang l\u00e0m, v\u00f4 t\u00ecnh khi\u1ebfn kh\u00e1ch h\u00e0ng &quot;m\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i&quot;? 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