{"id":110496,"date":"2017-11-28T17:08:05","date_gmt":"2017-11-28T10:08:05","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=110496"},"modified":"2017-12-15T09:00:46","modified_gmt":"2017-12-15T02:00:46","slug":"5-ky-nang-dat-cau-hoi-khi-ban-hang","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/5-ky-nang-dat-cau-hoi-khi-ban-hang\/","title":{"rendered":"5 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi khi b\u00e1n h\u00e0ng"},"content":{"rendered":"<p><em><strong>K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi c\u00f3 \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn vi\u1ec7c ch\u1ed1t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i. \u0110\u00e2y l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 b\u1ea1n t\u00ecm hi\u1ec3u nhu c\u1ea7u, s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 c\u00f3 c\u00e1ch t\u01b0 v\u1ea5n v\u00e0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p.<\/strong><\/em><\/p>\n<figure id=\"attachment_110510\" aria-describedby=\"caption-attachment-110510\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-110510 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-dat-cau-hoi-khi-ban-hang.png\" alt=\"k\u1ef9 n\u0103ng c\u00e2u h\u1ecfi b\u00e1n h\u00e0ng\" width=\"600\" height=\"235\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-dat-cau-hoi-khi-ban-hang.png 600w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-dat-cau-hoi-khi-ban-hang-300x118.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-110510\" class=\"wp-caption-text\"><em>5 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi b\u00e1n h\u00e0ng gi\u00fap ch\u1ed1t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng<\/em><\/figcaption><\/figure>\n<h2>1. C\u00e2u h\u1ecfi ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng<\/h2>\n<p>H\u00e3y \u0111\u01b0a s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean v\u00e0 khoa h\u1ecdc qua c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi th\u00f4ng minh. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c, v\u1ea5n \u0111\u1ec1 s\u1ee9c kh\u1ecfe c\u1ee7a h\u1ecd, nhu c\u1ea7u mua s\u1ea3n ph\u1ea9m cao c\u1ea5p hay b\u00ecnh th\u01b0\u1eddng,&#8230; \u0110\u00e2y l\u00e0 nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft ban \u0111\u1ea7u \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c h\u01a1n. T\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n v\u00e0 l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p cho ng\u01b0\u1eddi mua.<\/p>\n<p>\u0110\u01b0\u01a1ng nhi\u00ean kh\u00f4ng ph\u1ea3i v\u1ecb kh\u00e1ch n\u00e0o c\u0169ng s\u1eb5n s\u00e0ng chia s\u1ebb m\u1ecdi th\u00f4ng tin v\u1edbi b\u1ea1n. V\u00ec v\u1eady ph\u1ea3i th\u1eadt ki\u00ean nh\u1eabn, t\u1ea1o c\u1ea3m gi\u00e1c th\u00e2n thi\u1ec7n, tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng trong su\u1ed1t bu\u1ed5i tr\u00f2 chuy\u1ec7n.<\/p>\n<p>Trong khi tr\u00f2 chuy\u1ec7n \u0111\u1eebng qu\u00ean ch\u00fa \u00fd \u0111\u1ebfn bi\u1ec3u hi\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu h\u1ecd c\u00f3 b\u1ea5t c\u1ee9 s\u1ef1 quan t\u00e2m n\u00e0o \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 b\u1ea1n chia s\u1ebb ph\u1ea3i chuy\u1ec3n sang c\u00e2u h\u1ecfi g\u1ee3i \u00fd \u0111\u1ec3 ch\u00e0o m\u1eddi s\u1ea3n ph\u1ea9m ngay l\u1eadp t\u1ee9c.<\/p>\n<p>V\u00ed\u00a0 d\u1ee5:\u00a0<em>Th\u01b0a \u00f4ng! \u00d4ng c\u00f3 mong mu\u1ed1n m\u1ed9t chi\u1ebfc m\u00e1y m\u00e1t -xa c\u00f3 th\u1ec3 \u0111o \u0111\u01b0\u1ee3c huy\u1ebft \u00e1p c\u1ee7a ng\u01b0\u1eddi l\u1edbn tu\u1ed5i kh\u00f4ng? Hay \u00f4ng c\u1ea7n m\u1ed9t chi\u1ebfc m\u00e1y c\u00f3 th\u00eam ch\u1ee9c n\u0103ng gi\u1ea3i nhi\u1ec7t c\u01a1 th\u1ec3?<\/em><\/p>\n<h2>2. C\u00e2u h\u1ecfi \u0111\u00e1nh v\u00e0o nhu c\u1ea7u s\u1eed d\u1ee5ng<\/h2>\n<p>Mu\u1ed1n b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng b\u1ea1n ph\u1ea3i \u0111em \u0111\u1ebfn nh\u1eefng s\u1ea3n ph\u1ea9m th\u00f5a m\u00e3n \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a h\u1ecd. Tr\u01b0\u1edbc ti\u00ean c\u1ea7n t\u00ecm hi\u1ec3u nhu c\u1ea7u mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua nh\u1eefng c\u00e2u h\u1ecfi nh\u1ecf mang t\u00ednh khuy\u1ebfn kh\u00edch ho\u1eb7c khen ng\u1ee3i.<\/p>\n<p>N\u00ean \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n nh\u1ea5t \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng tr\u00ecnh b\u00e0y mong mu\u1ed1n, \u00fd \u0111\u1ecbnh ban \u0111\u1ea7u v\u1ec1 s\u1ea3n ph\u1ea9m h\u1ecd nh\u1eafm \u0111\u1ebfn. \u0110\u00e2y l\u00e0 nh\u1eefng y\u00eau c\u1ea7u th\u1ef1c s\u1ef1 v\u1ec1 s\u1ea3n ph\u1ea9m kh\u00e1ch h\u00e0ng c\u1ea7n mua. Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 thay h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n<p>V\u00ed d\u1ee5: <em>Ch\u1ecb c\u1ea7n ch\u1ecdn m\u00e0u son ph\u00f9 h\u1ee3p v\u1edbi t\u00f4ng da tr\u1eafng c\u1ee7a m\u00ecnh h\u1ed3ng? M\u00e0u n\u00e0y ch\u1eafc ch\u1eafn r\u1ea5t h\u1ee3p v\u1edbi ch\u1ecb \u0111\u1ea5y,\u00a0 ch\u1ecb c\u00f3 th\u1ec3 t\u00f4 th\u1eed xem th\u1ebf n\u00e0o?<\/em><\/p>\n<figure id=\"attachment_110511\" aria-describedby=\"caption-attachment-110511\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-110511 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-dat-cau-hoi-khi-ban-hang-1-e1511861921305.jpg\" alt=\"ngh\u1ec7 thu\u1eadt \u0111\u1eb7t c\u00e2u h\u1ecfi trong b\u00e1n h\u00e0ng\" width=\"600\" height=\"360\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-dat-cau-hoi-khi-ban-hang-1-e1511861921305.jpg 600w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-dat-cau-hoi-khi-ban-hang-1-e1511861921305-100x60.jpg 100w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-110511\" class=\"wp-caption-text\"><em>K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi b\u00e1n h\u00e0ng: \u0110\u00e1nh v\u00e0o nhu c\u1ea7u s\u1eed d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/figcaption><\/figure>\n<h2>3. C\u00e2u h\u1ecfi \u0111\u1ec3 d\u1eabn d\u1eaft kh\u00e1ch h\u00e0ng<\/h2>\n<p>L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, m\u1ed7i ng\u00e0y b\u1ea1n ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u00e1c nhau. Vi\u1ec7c g\u1eb7p ph\u1ea3i nh\u1eefng th\u01b0\u1ee3ng \u0111\u1ebf c\u1ef1c k\u1ef3 kh\u00f3 t\u00ednh l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. \u0110\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng b\u1ea1n c\u1ea7n n\u1ed5 l\u1ef1c v\u00e0 ki\u00ean tr\u00ec h\u01a1n b\u00ecnh th\u01b0\u1eddng g\u1ea5p 2, th\u1eadm ch\u00ed g\u1ea5p 3 l\u1ea7n.<\/p>\n<p>L\u00fac n\u00e0y, b\u1ea1n c\u1ea7n \u0111\u1eb7t c\u00e2u h\u1ecfi mang t\u00ednh d\u1eabn d\u1eaft c\u00f3 th\u1ec3 g\u1eafn k\u1ebft nhu c\u1ea7u s\u1eed d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y nh\u1eefng quy\u1ec1n l\u1ee3i l\u1edbn nh\u1ea5t khi mua h\u00e0ng. \u0110\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u00e3 ch\u1ecdn \u0111\u00fang n\u01a1i mua h\u00e0ng \u0111\u00e1ng tin c\u1eady.<\/p>\n<h2>4. C\u00e2u h\u1ecfi \u0111\u1ec3 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng<\/h2>\n<p>B\u00e1n h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 qu\u00e1 tr\u00ecnh g\u00e2y s\u1ee9c \u00e9p \u0111\u1ebfn h\u00e0ng \u0111\u1ed9ng mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n ch\u1ec9 n\u00ean \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi mang t\u00ednh \u0111\u1ecbnh h\u01b0\u1edbng . Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111ang quan t\u00e2m t\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m kh\u00e1c c\u00f9ng lo\u1ea1i v\u1edbi \u0111\u1ed1i th\u1ee7, b\u1ea1n c\u1ea7n n\u1ebfu ra nh\u1eefng l\u1ee3i \u00edch duy nh\u1ea5t c\u1ee7a s\u1ea3n ph\u1ea9m \u0111\u1ec3 c\u00f3 th\u1ec3 thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c ng\u01b0\u1eddi mua.<\/p>\n<p>V\u00ed d\u1ee5:<em>\u00a0Anh\/ch\u1ecb c\u00f3 ch\u1eafc ch\u1eafn l\u00e0 kh\u00f4ng mua chi\u1ebfc m\u00e1y h\u00fat b\u1ee5i n\u00e0y ngay b\u00e2y gi\u1edd kh\u00f4ng \u1ea1? B\u1edfi sau 2 ng\u00e0y n\u1eefa ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t s\u1ebd k\u1ebft th\u00fac. N\u1ebfu mua h\u00e0ng h\u00f4m nay anh ch\u1ecb s\u1ebd \u0111\u01b0\u1ee3c t\u1eb7ng k\u00e8m phi\u1ebfu qu\u00e0 t\u1eb7ng t\u1edbi 300k.<\/em><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" class=\"aligncenter wp-image-110512 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-dat-cau-hoi-khi-ban-hang-2-e1511861960307.jpg\" alt=\"ngh\u1ec7 thu\u1eadt \u0111\u1eb7t c\u00e2u h\u1ecfi\" width=\"600\" height=\"400\" \/><\/p>\n<h2>5. C\u00e2u h\u1ecfi \u0111\u1ec3 ch\u1ed1t \u0111\u01a1n h\u00e0ng<\/h2>\n<p>Trong cu\u1ed9c tr\u00f2 chuy\u1ec7n thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng, b\u1ea1n ph\u1ea3i \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 l\u01b0\u1ee3ng l\u1eef n\u1ebfu c\u00f3 c\u1ee7a h\u1ecd. T\u1eeb \u0111\u00f3 \u0111\u1ea9y nhanh t\u1ed1c \u0111\u1ed9 ch\u1ed1t \u0111\u01a1n h\u00e0ng b\u1eb1ng c\u00e1ch \u0111\u01b0a ra c\u00e2u h\u1ecfi mang t\u00ednh l\u1ef1a ch\u1ecdn 50:50.<\/p>\n<p>V\u00ed d\u1ee5: <em>Anh mu\u1ed1n thanh to\u00e1n b\u1eb1ng th\u1ebb hay ti\u1ec1n m\u1eb7t \u1ea1?\u00a0<\/em><\/p>\n<p>T\u00f9y v\u00e0o ho\u00e0n c\u1ea3nh v\u00e0 \u0111\u1eb7c \u0111i\u1ec3m s\u1ea3n ph\u1ea9m m\u00e0 c\u00f3 c\u00e1ch ch\u1ed1t \u0111\u01a1n h\u00e0ng kh\u00e1c nhau. Bi\u1ebft \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00fang \u00e1ch s\u1ebd c\u00f3 t\u00e1c d\u1ee5ng r\u1ea5t l\u1edbn \u0111\u1ebfn vi\u1ec7c ch\u1ed1t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng.<\/p>\n<p>Xem th\u00eam:<\/p>\n<ul>\n<li><a href=\"https:\/\/suno.vn\/blog\/3-meo-giup-tang-loi-nhuan-cho-cua-hang-ban-le\/\" target=\"_blank\" rel=\"noopener\">3 \u201cm\u1eb9o\u201d gi\u00fap t\u0103ng l\u1ee3i nhu\u1eadn cho c\u1eeda h\u00e0ng b\u00e1n l\u1ebb<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/7-buoc-ban-hang-chuyen-nghiep\/\" target=\"_blank\" rel=\"noopener\">Quy tr\u00ecnh 7 b\u01b0\u1edbc b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/ky-nang-sale-7-ky-nang-ma-dan-ban-hang-nao-cung-phai-biet\/\" target=\"_blank\" rel=\"noopener\">[K\u1ef9 n\u0103ng sale] 7 k\u1ef9 n\u0103ng m\u00e0 d\u00e2n b\u00e1n h\u00e0ng n\u00e0o c\u0169ng ph\u1ea3i bi\u1ebft<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi c\u00f3 \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn vi\u1ec7c ch\u1ed1t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i. \u0110\u00e2y l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 b\u1ea1n t\u00ecm hi\u1ec3u nhu c\u1ea7u, s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 c\u00f3 c\u00e1ch t\u01b0 v\u1ea5n v\u00e0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p. 1. C\u00e2u h\u1ecfi ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng [&#8230;]\n","protected":false},"author":101017,"featured_media":110511,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[77],"tags":[475,934,933,930,931],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi quan tr\u1ecdng khi b\u00e1n h\u00e0ng - SUNOvn<\/title>\n<meta name=\"description\" content=\"K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi c\u00f3 \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn vi\u1ec7c ch\u1ed1t \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i. \u0110\u00e2y l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 b\u1ea1n t\u00ecm hi\u1ec3u nhu c\u1ea7u, s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suno.vn\/blog\/5-ky-nang-dat-cau-hoi-khi-ban-hang\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi quan tr\u1ecdng khi b\u00e1n h\u00e0ng - 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