{"id":110027,"date":"2017-11-06T15:00:07","date_gmt":"2017-11-06T08:00:07","guid":{"rendered":"https:\/\/suno.vn\/blog\/?p=110027"},"modified":"2017-11-24T09:22:35","modified_gmt":"2017-11-24T02:22:35","slug":"5-ky-nang-thuyet-phuc-khach-hang-mua-hang","status":"publish","type":"post","link":"https:\/\/suno.vn\/blog\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang\/","title":{"rendered":"5 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua h\u00e0ng"},"content":{"rendered":"<p><em><strong>K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ea5u ch\u1ed1t quan tr\u1ecdng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ec3 b\u00e1n h\u00e0ng cho c\u00e1c &#8220;th\u01b0\u1ee3ng \u0111\u1ebf&#8221; ngo\u00e0i gi\u1ecfi v\u1ec1 chuy\u00ean m\u00f4n. B\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c t\u1ed1t.<\/strong><\/em><\/p>\n<h2>1. K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c t\u1ed1t c\u1ea7n s\u1ef1 kh\u1edfi \u0111\u1ea7u h\u1ee3p l\u00fd<\/h2>\n<p>M\u1edf \u0111\u1ea7u cu\u1ed9c h\u1ed9i tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng. N\u00f3 l\u00e0 b\u01b0\u1edbc \u0111i \u0111\u1ea7u ti\u00ean \u0111\u1ec3 b\u1ea1n tr\u00ecnh b\u00e0y c\u00e1c tr\u1ecdng \u0111i\u1ec3m thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd v\u00e0 logic nh\u1ea5t. B\u1ea1n c\u1ea7n hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 c\u00f3 nh\u1eefng h\u00e0nh \u0111\u1ed9ng, l\u1eddi n\u00f3i th\u00edch h\u1ee3p sau \u0111\u00f3.<\/p>\n<p>M\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng gi\u1ecfi l\u00e0 ng\u01b0\u1eddi bi\u1ebft c\u00e1ch x\u00e2y d\u1ef1ng cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111i \u0111\u00fang h\u01b0\u1edbng. Mang l\u1ea1i l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng, khi\u1ebfn h\u1ecd h\u00e0i l\u00f2ng v\u00e0 mua s\u1ea3n ph\u1ea9m. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, b\u1ea1n ph\u1ea3i th\u1ea5u hi\u1ec3u t\u1ea5t c\u1ea3 nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u00e0 am hi\u1ec3u s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh m\u1edbi c\u00f3 th\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng.<\/p>\n<figure id=\"attachment_110042\" aria-describedby=\"caption-attachment-110042\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-110042 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-1-e1509954694398.jpg\" alt=\"k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c trong giao ti\u1ebfp b\u00e1n h\u00e0ng\" width=\"600\" height=\"344\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-1-e1509954694398.jpg 600w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-1-e1509954694398-105x60.jpg 105w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-110042\" class=\"wp-caption-text\">K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng khi giao ti\u1ebfp<\/figcaption><\/figure>\n<h2>2. Duy tr\u00ec c\u1ea7u n\u1ed1i khi giao ti\u1ebfp<\/h2>\n<p>T\u1ea1o c\u1ea7u n\u1ed1i trong giao ti\u1ebfp l\u00e0 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c trong b\u00e1n h\u00e0ng quan tr\u1ecdng. \u0110\u00e2y l\u00e0 c\u00e1ch gi\u00fap duy tr\u00ec cu\u1ed9c tr\u00f2 chuy\u1ec7n di\u1ec5n ra li\u00ean t\u1ee5c, t\u1ef1 nhi\u00ean tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p b\u1ea1n n\u00f3i qu\u00e1 nhi\u1ec1u trong khi kh\u00e1ch h\u00e0ng l\u1ea1i n\u00f3i qu\u00e1 \u00edt.<\/p>\n<p>Khi g\u1eb7p c\u00e1c kh\u00e1ch h\u00e0ng ki\u1ec7m l\u1eddi, b\u1ea1n c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng c\u1ea7u n\u00f3i \u0111\u1ec3 h\u1ecd ti\u1ebfp t\u1ee5c chia s\u1ebb. H\u00e3y khuy\u1ebfn kh\u00edch nh\u1eb9 b\u1eb1ng c\u00e1c l\u1eddi \u0111\u1ed9ng vi\u00ean nh\u01b0: &#8220;T\u00f4i hi\u1ec3u m\u00e0&#8230;&#8221;, &#8220;V\u1eady \u00e0&#8230;&#8221;.<\/p>\n<p>Trong qu\u00e1 tr\u00ecnh l\u1eafng nghe, h\u00e3y ch\u1ee7 \u0111\u1ed9ng g\u1eadt nh\u1eb9 \u0111\u1ea7u \u0111\u1ec3 khuy\u1ebfn kh\u00edch \u0111\u1ed1i ph\u01b0\u01a1ng n\u00f3i l\u00e2u h\u01a1n. Kh\u00e1ch h\u00e0ng cung c\u1ea5p nhi\u1ec1u th\u00f4ng tin s\u1ebd gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng ph\u00e1n \u0111o\u00e1n nhu c\u1ea7u, s\u1edf th\u00edch c\u1ee7a h\u1ecd h\u01a1n.<\/p>\n<figure id=\"attachment_110044\" aria-describedby=\"caption-attachment-110044\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-110044 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-3-e1509954755620.jpg\" alt=\"k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh\" width=\"600\" height=\"360\" \/><figcaption id=\"caption-attachment-110044\" class=\"wp-caption-text\">k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng &#8211; duy tr\u00ec c\u1ea7u n\u1ed1i<\/figcaption><\/figure>\n<h2>3. T\u1ea1o ra s\u1ef1 khan hi\u1ebfm<\/h2>\n<p>Theo c\u00e1c nh\u00e0 t\u00e2m l\u00fd h\u1ecdc, v\u1ec1 b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi lu\u00f4n mu\u1ed1n c\u00e1i h\u1ecd kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 v\u1eady, n\u1ebfu bi\u1ebft c\u00e1ch l\u00e0m cho c\u00e1c th\u00f4ng tin \u0111\u01b0a \u0111\u1ebfn kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean m\u1edbi m\u1ebb. Bi\u1ebfn s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n tr\u1edf n\u00ean \u0111\u1ed9c \u0111\u00e1o v\u00e0 kh\u00e1c bi\u1ec7t tr\u00ean th\u1ecb tr\u01b0\u1eddng s\u1ebd t\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd v\u1edbi ng\u01b0\u1eddi nghe t\u1ed1t h\u01a1n.<\/p>\n<p>\u0110\u01b0a ra m\u1ed9t m\u1ee9c gi\u00e1 \u01b0u \u0111\u00e3i trong ng\u00e0y ho\u1eb7c m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i ng\u1eafn h\u1ea1n \u0111\u1eb7c bi\u1ec7t s\u1ebd gi\u00fap th\u00fac \u0111\u1ea9y quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00e9o l\u00e9o, c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho h\u1ea7u h\u1ebft m\u1ecdi s\u1ea3n ph\u1ea9m, m\u00f4 h\u00ecnh kinh doanh.<\/p>\n<figure id=\"attachment_110045\" aria-describedby=\"caption-attachment-110045\" style=\"width: 600px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" class=\"wp-image-110045 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-4-e1509954798592.jpg\" alt=\"k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f3\" width=\"600\" height=\"338\" \/><figcaption id=\"caption-attachment-110045\" class=\"wp-caption-text\">T\u1ea1o c\u1ea3m gi\u00e1c khan hi\u1ebfm l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng c\u01a1 b\u1ea3n<\/figcaption><\/figure>\n<h2>4. Cung c\u1ea5p th\u00f4ng tin h\u1eefu \u00edch<\/h2>\n<p>Mu\u1ed1n b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng tr\u01b0\u1edbc h\u1ebft b\u1ea1n ph\u1ea3i cho kh\u00e1ch h\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc. B\u1ea1n ph\u1ea3i bi\u1ebft c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng r\u1eb1ng c\u00e1c m\u1eb7t h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd gi\u00fap \u00edch cho h\u1ecd trong cu\u1ed9c s\u1ed1ng hay c\u00f4ng vi\u1ec7c, v\u00e0 gi\u1ea3m chi ph\u00ed h\u1eb1ng ng\u00e0y. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u m\u00e0 b\u1ea5t k\u1ef3 ng\u01b0\u1eddi mua h\u00e0ng n\u00e0o c\u0169ng mong mu\u1ed1n h\u01b0\u1edbng t\u1edbi.<\/p>\n<p>Trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng s\u1ec9 c\u1ea7n nh\u1ea5n m\u1ea1nh t\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u1ebb. V\u00ec \u0111\u00e2y ch\u00ednh l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 doanh thu cu\u1ed1i c\u00f9ng c\u1ee7a ng\u01b0\u1eddi b\u00e1n.<\/p>\n<figure id=\"attachment_110042\" aria-describedby=\"caption-attachment-110042\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-110042 size-full\" src=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-1-e1509954694398.jpg\" alt=\"k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"344\" srcset=\"https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-1-e1509954694398.jpg 600w, https:\/\/suno.vn\/blog\/wp-content\/uploads\/2017\/11\/5-ky-nang-thuyet-phuc-khach-hang-mua-hang-1-e1509954694398-105x60.jpg 105w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-110042\" class=\"wp-caption-text\">K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng t\u1ed1t ph\u1ea3i truy\u1ec1n t\u1ea3i \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb cho kh\u00e1ch<\/figcaption><\/figure>\n<h2>5. T\u1ea1o nh\u1ecbp \u0111i\u1ec7u khi n\u00f3i<\/h2>\n<p>C\u00e1ch nh\u1ea5n nh\u00e1 tr\u1ecdng \u00e2m, t\u1ed1c \u0111\u1ed9, ng\u1eef \u0111i\u1ec7u gi\u1ecdng n\u00f3i l\u00e0 ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu t\u1ea1o s\u1ef1 \u1ea5n t\u01b0\u1ee3ng khi giao ti\u1ebfp. T\u1ed1c \u0111\u1ed9 n\u00f3i chuy\u1ec7n c\u1ee7a m\u1ed9t ng\u01b0\u1eddi cho th\u1ea5y t\u1ed1c \u0111\u1ed9 ph\u00e2n t\u00edch th\u00f4ng tin c\u1ee7a n\u00e3o m\u1ed9t c\u00e1ch c\u00f3 \u00fd th\u1ee9c. V\u00ec th\u1ebf, h\u00e3y ch\u00fa \u00fd \u0111\u1ebfn t\u1ed1c \u0111\u1ed9 n\u00f3i chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng. N\u00ean n\u00f3i chuy\u1ec7n t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c ch\u1eadm h\u01a1n \u0111\u1ed1i ph\u01b0\u01a1ng m\u1ed9t ch\u00fat \u0111\u1ec3 kh\u00e1ch h\u00e0ng k\u1ecbp x\u1eed l\u00fd nh\u1eefng th\u00f4ng tin b\u1ea1n cung c\u1ea5p.<\/p>\n<p>Khi s\u1eafp x\u1ebfp cu\u1ed9c h\u1eb9n qua \u0111i\u1ec7n tho\u1ea1i, t\u1ea1o nh\u1ecbp \u0111i\u1ec7u khi n\u00f3i l\u00e0 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. V\u00ec gi\u1ecdng n\u00f3i l\u00e0 c\u00f4ng c\u1ee5 duy nh\u1ea5t \u0111\u1ec3 b\u1ea1n th\u1ec3 hi\u1ec7n k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00fac n\u00e0y.<\/p>\n<p>Xem th\u00eam:<\/p>\n<ul>\n<li><a href=\"https:\/\/suno.vn\/blog\/7-ky-nang-ban-hang-chuyen-nghiep-khong-phai-ai-cung-biet\/\" target=\"_blank\" rel=\"noopener\">7 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p kh\u00f4ng ph\u1ea3i ai c\u0169ng bi\u1ebft<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/ky-nang-sale-7-ky-nang-ma-dan-ban-hang-nao-cung-phai-biet\/\" target=\"_blank\" rel=\"noopener\">[K\u1ef9 n\u0103ng sale] 7 k\u1ef9 n\u0103ng m\u00e0 d\u00e2n b\u00e1n h\u00e0ng n\u00e0o c\u0169ng ph\u1ea3i bi\u1ebft<\/a><\/li>\n<li><a href=\"https:\/\/suno.vn\/blog\/7-cach-de-nang-cao-ky-nang-ban-hang-qua-dien-thoai\/\" target=\"_blank\" rel=\"noopener\">7 c\u00e1ch \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ea5u ch\u1ed1t quan tr\u1ecdng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ec3 b\u00e1n h\u00e0ng cho c\u00e1c &#8220;th\u01b0\u1ee3ng \u0111\u1ebf&#8221; ngo\u00e0i gi\u1ecfi v\u1ec1 chuy\u00ean m\u00f4n. B\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c t\u1ed1t. 1. K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c t\u1ed1t c\u1ea7n s\u1ef1 [&#8230;]\n","protected":false},"author":101017,"featured_media":110042,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[77,204],"tags":[857,475,856,855],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh mua h\u00e0ng<\/title>\n<meta name=\"description\" content=\"K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ea5u ch\u1ed1t quan tr\u1ecdng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. 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